Customer Experience Officer/Marketer Job at Polo Residences – Abuja (₦250,000 – ₦300,000 Monthly)
Are you searching for a Customer Experience Officer job in Abuja or a real estate marketing job in Nigeria? A new opportunity is now open at Polo Residences, a premium real estate development company known for building high-end smart homes and luxury villas.
The company is currently recruiting a Customer Experience Officer/Marketer to join its team in Abuja. This full-time position is ideal for professionals with experience in customer service, sales support, and real estate marketing who are passionate about delivering exceptional client experiences.
Below are the details about this exciting Abuja job opportunity.
About Polo Residences
Polo Residences is a luxury real estate development company focused on creating modern homes that combine timeless architecture, smart home technology, and sustainable design.
From Nigeria’s most desirable urban locations to serene residential estates, the company designs villas that serve both as private sanctuaries and valuable investment assets.
Their developments emphasize:
Smart home integration
Solar-powered resilience
Privacy-focused architecture
Premium long-lasting finishes
These features position Polo Residences as a leading name in high-end property development in Nigeria.
Job Summary: Customer Experience Officer/Marketer
The Customer Experience Officer/Marketer will manage client relationships throughout the entire property journey—from the initial inquiry stage to property purchase, leasing, and after-sales support.
The role involves responding to customer inquiries, coordinating with sales teams, maintaining client records, and ensuring a seamless customer experience that strengthens the company’s reputation and supports business growth.
This is a great opportunity for professionals seeking customer experience jobs in Abuja or real estate marketing careers in Nigeria.
Key Responsibilities
Successful candidates will be responsible for:
Acting as the first point of contact for clients through phone calls, emails, walk-ins, and digital platforms
Responding to inquiries regarding property listings, pricing, and availability
Scheduling property inspections and client appointments
Coordinating with sales agents and property managers
Maintaining accurate customer records and CRM database updates
Following up with clients on site visits, documentation, and payments
Handling customer complaints and escalating complex issues when necessary
Supporting the sales team with documentation, offers, and reports
Providing after-sales support to ensure smooth property handover
Ensuring compliance with real estate regulations and company policies
Supporting customer retention and engagement initiatives
Qualifications and Requirements
To qualify for this Customer Experience Officer job in Abuja, applicants must have:
HND or BSc degree in Business Administration, Marketing, Mass Communication, or a related field
At least 2 years of relevant work experience
Experience in customer service, marketing, or sales support within the real estate sector
Strong communication and interpersonal skills
Excellent organizational and time-management abilities
Proficiency in Microsoft Office and CRM tools
Ability to manage multiple tasks under pressure
A professional and customer-first attitude
Key Skills and Competencies
The ideal candidate should demonstrate:
Customer Relationship Management (CRM)
Problem-solving and conflict resolution
Strong attention to detail
Team collaboration skills
Professional communication
Multitasking and adaptability
Marketing and customer engagement skills
Salary and Benefits
The salary for this role is ₦250,000 – ₦300,000 per month, making it a competitive opportunity among real estate jobs in Abuja.
Job Location
📍 Abuja (Federal Capital Territory), Nigeria
Application Deadline
🗓 13th March, 2026
Interested applicants are encouraged to apply before the deadline.
How to Apply
Qualified candidates should send their CV and a brief cover letter to the following email addresses:
Ensure the Job Title (Customer Experience Officer/Marketer) is used as the email subject line.
Final Thoughts
If you are passionate about customer experience, marketing, and real estate, this is an excellent opportunity to grow your career with Polo Residences. With a competitive salary and the chance to work with a premium property brand, this role offers a rewarding pathway for professionals in customer service and real estate marketing in Nigeria.