Sun King Customer Service Manager Job Lagos 2026 | Apply Now. Lead call center operations for off-grid solar solutions, manage KPIs and drive customer satisfaction. See full requirements, 2026 salary range and direct application link.
Lead the call center team powering customer satisfaction for Africa’s largest off-grid solar company.
Help millions of Nigerian households access clean, reliable energy.good
Applications reviewed on a rolling basis • Early applicants prioritized
A leadership role with real impact
Sun King is hiring a Customer Service Manager in Lagos to lead its call center operations. This is one of the most important customer-facing leadership roles in Nigeria’s fast-growing clean energy sector.
The company serves millions of households and small businesses with affordable solar solutions through its Pay-As-You-Go (PAYG) model. Your team will be the first point of contact when customers need support with their systems, payments, or onboarding. Strong performance here directly affects customer retention and the company’s ability to scale energy access across Nigeria.
About Sun King
Formerly Greenlight Planet • 25+ million homes powered globally
Sun King designs, distributes and finances solar-powered home systems for the 1.8 billion people worldwide who lack reliable grid electricity. In Nigeria, thousands of families and businesses use Sun King products daily for lighting, phone charging, fans, and small appliances.
The company uses a Pay-As-You-Go model — customers pay a small deposit then make daily or weekly payments via mobile money until they own the system outright. This approach has unlocked clean energy for millions who previously relied on kerosene or diesel generators.
- Direct impact on customer retention and repayment rates
- Support Nigeria’s energy transition at scale
- Work in a Great Place to Work certified company
- 42% of Sun King’s global workforce are women
What you will be responsible for
This is a hands-on leadership role. You will manage daily operations while building a high-performing, customer-obsessed team.
Call Center Operations & Performance
- • Manage day-to-day service function operations and maintain a strong customer-centric culture
- • Oversee workforce planning, capacity mapping and skills development across service lines
- • Monitor KPIs, case resolution times and SLA compliance; drive continuous improvement
- • Handle escalated issues including service disruptions and system outages with proper feedback loops
Team Leadership & Development
- • Lead, coach and mentor the customer service team to deliver best-in-class support
- • Conduct regular team engagements, welfare checks and performance reviews
- • Build accountability, results orientation and flexibility across the team
- • Drive staff engagement initiatives that improve morale and reduce turnover
Process Improvement & Data Insights
- • Analyse customer trends and performance data to recommend operational changes
- • Develop and implement systems that reduce customer effort and improve first-contact resolution
- • Review and approve outgoing customer communications for quality and consistency
- • Document improvement recommendations and track implementation
Stakeholder & Vendor Management
- • Coordinate customer onboarding efforts to maintain high satisfaction scores
- • Manage billing and vendor relationships for call centre operational costs
- • Work with telecom providers to support remote work capabilities where needed
- • Engage internal stakeholders on joint initiatives aligned with business goals
Who we are looking for
Must-have qualifications
- Bachelor’s degree (preferred)
- Minimum 3 years managing operational customer service or call centre teams in a managerial capacity
- Proven ability to translate customer feedback into actionable insights and process improvements
- Strong data analysis skills — comfortable working with KPIs, dashboards and performance reports
- Excellent communication, negotiation and stakeholder management skills
Key competencies
- People-focused leadership style with patience and emotional intelligence
- Experience coaching and mentoring diverse, high-performing teams
- Track record of driving staff engagement and improving team morale
- Strong organisational skills with attention to detail and follow-through
- Comfortable working in both collaborative and independent environments
Advantageous: Experience in fintech, telecom, utilities or solar/energy sectors. Familiarity with Pay-As-You-Go models or mobile money operations is a plus but not required.
Compensation in 2026
Sun King offers competitive packages for managerial roles in Lagos. Exact offer depends on experience and negotiation.
- • Health insurance (individual + family options)
- • Performance bonuses tied to CSAT & resolution metrics
- • Pension contributions
- • Professional development & training budget
- • 13th month pay (common in sector)
Sun King is recognised as a Great Place to Work in Nigeria. Employees highlight good work-life balance, training opportunities and meaningful impact work.
How to apply for this Customer Service Manager job in Lagos
- 1Update your CV with measurable achievements
Highlight team size managed, improvements in CSAT, average handle time reduction, escalation resolution rates, or any process changes you led. Use numbers.
- 2Write a short, targeted cover letter
Connect your experience to Sun King’s mission. Mention why you want to work in clean energy and how your leadership style supports customer-centric operations.
- 3Submit via the official portal
Apply directly on Sun King’s careers site. Do not send applications via email or WhatsApp unless instructed.
- 4Prepare for behavioural interviews
Expect questions on team motivation, handling difficult escalations, using data to improve processes, and examples of driving culture change. Have STAR stories ready.
Quick tips to strengthen your application
“Reduced average resolution time by 28% in 6 months” beats generic statements.
Link your past work to customer effort reduction or satisfaction improvement.
Understand how Sun King’s financing works — it shows genuine interest.
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Frequently asked questions
1. What does a Customer Service Manager at Sun King do daily?
2. What is the salary range for this role in Lagos in 2026?
3. Do I need solar or fintech experience?
4. Is this position remote or onsite?
5. What career growth opportunities exist?
Ready to lead customer experience at Sun King?
Join a mission-driven team helping Nigerian families and businesses access affordable, clean energy every day.
Apply Now — Sun King Careers Portal
Direct link • No agency or middleman required