Applications are now open for Nigeria Recruitment 2026: Apply for Analyst – Customer Experience Job Before the Deadline. If you are passionate about improving customer satisfaction, using data to solve business problems, and building a rewarding career with one of Africa’s largest telecommunications companies, this opportunity is for you.
MTN Nigeria is currently recruiting qualified professionals for the position of Analyst – Customer Experience, Customer Relations and Experience. This exciting role offers the chance to work with industry experts, influence customer experience strategies, and contribute to innovative digital solutions that impact millions of customers across Nigeria.
If you possess strong analytical skills, experience in customer experience management, and the ability to transform data into business insights, this could be the career opportunity you’ve been waiting for.
MTN Nigeria Recruitment 2026 Job Summary
- Company: MTN Nigeria
- Position: Analyst – Customer Experience, Customer Relations and Experience
- Job Identification: 7456
- Location: Nigeria
- Employment Level: MTN Level 2
- Division: Customer Relations and Experience
- Reports To: Manager – CEX Design and Implementation
- Application Deadline: 7th July 2026 (10:55 PM)
MTN Nigeria Recruitment 2026 Job Description
The successful candidate will help improve customer satisfaction by analyzing customer behaviour, identifying service improvement opportunities, and supporting the implementation of customer experience initiatives across MTN Nigeria.
Key responsibilities include:
- Develop customer insight reports using dashboards and business intelligence tools.
- Perform detailed customer analytics to generate meaningful business insights.
- Analyze customer surveys, operational reports, and competitor activities.
- Support management with customer experience reports and strategic recommendations.
- Conduct customer experience change readiness assessments.
- Manage the implementation of the Customer Experience Blueprint.
- Collaborate with commercial teams in designing customer-focused products and services.
- Review customer journeys across MTN products and services.
- Identify customer pain points and recommend improvements.
- Redesign customer journeys to improve customer satisfaction.
- Work with stakeholders to design, test, and launch customer experience initiatives.
- Support automation and digital transformation projects.
- Lead customer journey mapping for existing and new products.
- Conduct competitor analysis to maintain MTN’s leadership position.
MTN Nigeria Recruitment 2026 Educational Requirements
- First Degree in any discipline.
- Excellent communication skills in English.
MTN Nigeria Recruitment 2026 Experience Requirements
Applicants should possess:
- 3–7 years of relevant professional experience.
- Experience working in a medium-sized organization.
- Strong analytical and problem-solving abilities.
- Experience in customer experience management.
- Knowledge of Enterprise Data Management.
- Excellent Microsoft Excel, PowerPoint, and Office skills.
- Experience in business planning and business analysis.
- Knowledge of journey mapping, prototyping, and customer journey design.
- Experience in customer care operations.
- Experience conducting market and competitive research.
- Excellent presentation and reporting skills.
Why You Should Apply for MTN Nigeria Recruitment 2026
Joining MTN Nigeria means becoming part of one of Africa’s most respected telecommunications companies. Employees enjoy opportunities for continuous learning, career development, innovation, and collaboration within a diverse workforce.
If you enjoy solving business challenges through data, improving customer experiences, and working in a technology-driven environment, this position offers an excellent platform for long-term career growth.
How to Apply for MTN Nigeria Recruitment 2026
Interested and qualified candidates should submit their application through the official MTN recruitment portal.
Apply Here:
Apply for the MTN Nigeria Analyst – Customer Experience Position
Application Deadline: 7th July, 2026 at 10:55 PM.
Important: Early application is highly recommended because only shortlisted candidates will be contacted.
MTN Nigeria Recruitment 2026 Frequently Asked Questions (FAQs)
Who can apply?
Graduates with a First Degree and between 3–7 years of relevant experience in customer experience, business analysis, data analysis, or related fields.
Where is the job located?
The position is available in Nigeria.
What experience is required?
Applicants should have experience in customer experience management, analytics, reporting, enterprise data management, and business analysis.
When is the application deadline?
The deadline for applications is 7th July, 2026 at 10:55 PM.
How do I apply?
Applications must be submitted online through the official MTN Nigeria recruitment portal.