1). Ice Cream Expert

Location: Nigeria 

Job type: Full Time

Role Description

  • This is a full-time, on-site role for an Ice Cream Expert located in Lagos.
  • The successful candidate will be responsible for creating, testing, and managing our ice cream products.
  • The Ice Cream Expert will also oversee product quality and report directly to the Food & Beverage Director.

Qualifications

  • A Degree in Food Science, Culinary Arts, or a related field is preferred
  • Experience in ice cream creation, production, and management
  • Demonstrated knowledge of ice cream trends and best practices
  • Excellent organizational and communication skills
  • A commitment to food service excellence
  • Familiarity with food safety laws and regulations
  • A willingness to work in a fast-paced environment

Application Closing Date
Not Specified.

 

 

 

2). Assistant I.T Manager

Location: Nigeria 
Job type: Full Time

Role Description

  • The IT Assistant Manager plays a crucial role in supporting the IT department and ensuring the efficient operation of information technology systems.
  • This position involves assisting the IT Manager in managing the team, overseeing projects, and maintaining the organization’s IT infrastructure.

Responsibilities
Team Leadership:

  • Provide guidance and mentorship to IT staff, ensuring tasks are completed effectively and efficiently.

Project Management:

  • Assist in planning, executing, and monitoring IT projects, ensuring they are delivered on time and within budget.

IT Infrastructure Management:

  • Oversee the maintenance and operation of servers, networks, and other IT systems to ensure uptime and reliability.

Troubleshooting:

  • Assist in diagnosing and resolving hardware, software, and network issues for end-users.

Security:

  • Collaborate with the IT Manager to implement and maintain security measures to protect data and systems.

Vendor Management:

  • Work with IT vendors and suppliers to procure hardware and software as needed.

Budgeting:

  • Help in preparing and managing the IT department’s budget, ensuring cost-effectiveness.

Documentation:

  • Maintain documentation of IT systems, procedures, and policies.

User Support:

  • Provide technical support to end-users and ensure their technology needs are met.

Compliance:

  • Ensure IT operations adhere to relevant laws and regulations.

Added Advantage

  • Experience with Inventory Management systems is an added advantage.
  • Experience with Hybrid & Cloud Infrastructure
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Application Closing Date
Not Specified.

 

 

 

3). Customer Success/Call Centre Executive

Location: Nigeria 
Job type: Full Time

Job Role

  • The ideal candidate is to be the trusted advisor to customers while partnering with internal cross-functional teams to understand customer goals and key performance metrics and exceed those goals throughout the customer life cycle.
  • Customer Success Executive is responsible for retention, adoption, and expansion of the brands with an assigned base of customers.
  • In summary the top priority for this role is to ensure high-quality experience for our customers, resulting in their satisfaction and advocacy

Job Responsibilities

  • Manage relationships with customers to maintain overall customer health and growth.
  • Meet and exceed retention goals.
  • Leverage relationships with the customer to qualify leads and help facilitate cross-sell and up-sell opportunities.
  • Be a spokesperson for the brands with the customer – share our digital transformation vision
  • Maintain high customer satisfaction and ensure that customers act as the brands’ advocates.
  • Organize and orchestrate cross functional resources to fulfill customer requirements, and proactively engage in helping customer business success.
  • Participate in on-boarding activities and product demonstrations post purchase.
  • Be the voice of the customer back to our Product organization, communicate trending customer feedback and ideas.
  • Telemarketing ( staffs are expected to cross sell and Upsell with targets given every month.
    • Inbound calls
    • Outbound calls
    • Email Resolution
  • Response to life chat ( Whatsapp,Google review).
  • Be the first point of escalation for response to all our social media pages, escalated by the digital marketer.

Requirements

  • Bachelor’s Degree in Business, Management, Communications, IT, Telecommunications, or other related degree; or equivalent combination of education and experience.
  • Minimum of 2 years Experience as a Call Centre Agent.
  • Customer retention and growth experience.
  • Understand Customer Journey.
  • Customer satisfaction oriented.
  • Exceptional professional communication skills.
  • Strong administration, analytical and organizational skills, with a systematic approach to problems.
  • Strong networking & relationship building skills.
  • Self-driven, able to work independently as well as a good team player.

Deadline: Not Specified.

How to Apply: Interested and qualified candidates should send their CV to: recruitment@qfafrica.com using the Job Title as the subject of the email.