Apply for Customer Service Representative at Bay Shore, New York A sheet metal contracting company is hiring a Customer Service Representative to join their growing team in Bay Shore, NY! This is a direct hire opportunity that is fully in office. We are seeking someone with at least 2 years of office experience in a customer facing role with experience using Microsoft Office Suite. Having experience working for a manufacturing company is a plus, but not required. If you are interested and qualified, please send your resume to jenn.eng@randstadusa.com or apply to this job posting today!
salary: $45,000 – $50,000 per year
shift: First
work hours: 8 AM – 5 PM
education: No Degree Required
Responsibilities
- Serve as the first point of contact to assist with customer inquiries and complaints via telephone and email
- Provide information about the products and services, pricing, order status, billing, returns and credits
- Troubleshoot and resolve product issues and concerns
- Document and update customer records based on interactions
- Develop and maintain a knowledge base of the evolving products and services
- Ensure accurate and timely distributor order processing
- Confirming pricing, item number/description and quantities are correct
- Ability to research issues independently to determine root cause and corrective action needed
- Demonstrate follow up action with customers, distributors, sales force, and end users
- Provide continuous and responsive support to sales force
- Ability to work with other departments such as Shipping, Production, and Purchasing
- Heavy filing, contract updates, data entry backup, special projects as needed
- Perform other duties as assigned
Skills
- Follow-up
- Active Listening
- Telephone Etiquette
- Empathy
- Interpersonal Sensitivity
- CRM
- Typing Skills
- Basic Software Skills
- Basic Computer Skills
- Call Center Support
- Patient Support
- Customer Service
- Client Service
- Customer Relations
- Customer support
- Customer Relationship Management
- Troubleshoot
- Filing
- Scanning
- Communication
- Verbal Communication
- Written Communication
- Administrative Duties
Qualifications
- Years of experience: 2 years
- Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you’re looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate’s education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
How to Apply
Interested and qualified candidates should Click on the link to apply
Apply for Customer Service Representative at Bay Shore, New York