Vacancies at RedCloud

Vacancies at RedCloud

RedCloud is a highly-diverse, dynamic team comprised of driven talent from 21 different countries, speaking at least 10 languages, with a footprint in seven locations worldwide – and we’re still growing. With a team across 3 continents, over 30+ nationalities contributing to open commerce movement, we’re always looking for new talent to join our mission and drive our business and our technology forward, from our touchpoints in London, Buenos Aires and Lagos.

We are recruiting to fill the position below:

Job Title: Operations Manager

Location: Nigeria 
Job type: Full-time

Job Summary

• The Operations Manager is responsible for overseeing the operational aspects of client onboardings, platform investigations, configuration management and new feature/enhancement market roll outs.
• The successful candidate will be involved, and work closely with cross-functional teams, including product management, marketing, sales, and the rest of the Product team to ensure the successful execution of product initiatives, effective collaboration, efficient processes, and timely delivery.
• The successful candidate report to Director of Operations.

Main Responsibilities

• Client onboardings: Collaborating with sales and customer success managers to collate all required information to successfully onboard new clients into the ecosystem.
• Client configuration: Setup and manage new/existing client configurations in the ecosystem including SKU updates (description, price, stock, etc), business discount rules, etc.
• Process Improvement: Evaluating and optimizing onboarding and configuration processes to enhance efficiency and effectiveness. Identifying areas of improvement, implementing best practices, and streamlining workflows to drive productivity.
• Communication and Collaboration: Facilitating effective communication and collaboration among cross-functional teams, ensuring clear understanding of goals, tasks, and timelines. Acting as a liaison between teams to resolve conflicts, address bottlenecks, and drive alignment.
• Testing/Validation: Testing existing / enhanced / new features on the platform to ensure they are fit for purpose. Running POCs for new business-initiated requirements.
• Enhancement / Feature deployment: Managing feature/enhancement deployment in the market following successful deployment ensuring feature documentation is present/updated, internal (and external if required) trainings are scheduled and executed. Follow up on new feature usage experience and report any bugs/misbehaviours.
• Investigations: Carry out full investigation (and root cause analysis if required) for any platform related queries. Make necessary configuration changes following the configuration management processes, escalate any code related bugs/misbehaviours.
• Reporting / Analysis assistance: Provide support for cross-functional teams, especially GTM and Marketing, on existing reporting structure and new analysis.

Experience we think you’ll need

• Relevant bachelor’s degree, or equivalent combination of education and experience
• Minimum 3 – 5 years professional experience in Operations Manager or second line Support experience
• Excellent verbal and written communication skills
• Strong experience of analysing problems and resolving them
• Experience of improving internal processes and procedures using the latest tools and techniques
• Knowledge of the FMCG sector and digital commerce platforms is a plus.
• Keen attention to detail and adherence to deadlines
• Ability to work independently with high degree of accountability, while also able to collaborate cross-functionally with other departments.

Technical Requirements

• Experience with Atlassian products (Jira, Confluence, Service Desk)
• Technical acumen (SQL, general API knowledge)
• High level knowledge of AWS infrastructure and processes
• Familiar with Agile methodology and SDL

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Digital Sales Specialist

Locations: Port Harcourt – Rivers, Akwa Ibom – Cross River
Job type: Full time
Department: Acquisition

Job Description

• The Digital Sales Specialist is responsible in assist in driving onboarding of distributors to RedPay in collaboration with sales team (onboarding and digital trading) and growing organic trade via digital payments and align with the regional budget assigned to.
• The successful candidate report to Financial and Digital Services Manager.

Main Responsibilities

• Regular market visits with Field Agents, Retail and Sales teams in the region (Daily/Weekly)
• Assist in demonstrating the capabilities of our solutions to Field Agents, key customers and potential clients.
• Ensure customers (Buyers/Sellers) complete KYC onboarding process in line with digital services policies.
• Ensure all KYC Verified customers are enabled to transact and escalate any pending user creation to the finance and digital services manager.
• Assist to Increase merchant adoption of Digital Payments, achieve 80% active ratio, and ensure repeat transactions are achieved.
• Support the Increased adoption of digital products MOM by AVG 10% i.e. airtime top up, bill payment and lending
• Monitor and escalate blockers and on the ground product performance based on market feedback to the finance and digital services manager.
• On the field product training for new and existing field agents.

Experience we think you’ll need

• Relevant bachelor’s Degree, or equivalent combination of education and experience
• Minimum of 3 years professional experience in digital payment space, and or FMCG
• Excellent verbal and written communication skills
• Strong experience of analysing problems and resolving them
• Knowledge of the FMCG sector and digital commerce platforms is a plus.
• Keen attention to detail and adherence to deadlines
• Experience in Sales (e-commerce, open commerce, and or Digital products)

Technical Requirement:

• Ms PowerPoint, Ms Word, Ms Excel

Benefits
Working with a pioneering provider of eCommerce solutions you will have the opportunity to join an international company who are growing massively, we encourage ambition and creativity.

• Plus, you will get:
• First Class Salary
• 25 days annual leave increasing to 26 days after your first 12 months in the  business.
• Company Equipment

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Digital Sales Specialist

Locations Kaduna and Kano
Job type: Full time
Department: Acquisition

About the Role

• The Digital Sales Specialist is responsible in assist in driving onboarding of distributors to RedPay in collaboration with sales team (onboarding and digital trading) and growing organic trade via digital payments and align with the regional budget assigned to.
• The successful candidate report to Financial and Digital Services Manager.

Main Responsibilities

• Regular market visits with Field Agents, Retail and Sales teams in the region (Daily/Weekly)
• Assist in demonstrating the capabilities of our solutions to Field Agents, key customers and potential clients.
• Ensure customers (Buyers/Sellers) complete KYC onboarding process in line with digital services policies.
• Ensure all KYC Verified customers are enabled to transact and escalate any pending user creation to the finance and digital services manager.
• Assist to Increase merchant adoption of Digital Payments, achieve 80% active ratio, and ensure repeat transactions are achieved.
• Support the Increased adoption of digital products MOM by AVG 10% i.e. airtime top up, bill payment and lending
• Monitor and escalate blockers and on the ground product performance based on market feedback to the finance and digital services manager.
• On the field product training for new and existing field agents.

Requirements
Experience we think you’ll need:

• Relevant Bachelor’s Degree, or equivalent combination of education and experience
• Minimum of 3 years professional experience in digital payment space, and or FMCG
• Excellent verbal and written communication skills
• Strong experience of analysing problems and resolving them
• Knowledge of the FMCG sector and digital commerce platforms is a plus.
• Keen attention to detail and adherence to deadlines
• Experience in Sales (e-commerce, open commerce, and or Digital products)

Technical Requirement:

• Ms PowerPoint, Ms Word, Ms Excel

Benefits
Working with a pioneering provider of eCommerce solutions you will have the opportunity to join an international company who are growing massively, we encourage ambition and creativity.

• Plus, you will get:
• First Class Salary
• 25 days annual leave increasing to 26 days after your first 12 months in the  business.
• Company Equipment

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online