Recruitment for Online Customer Service Representative & Bank Teller (Transaction Officer) APPLY NOW

Our Client is looking for a dedicated and proactive Online Customer Success Representative to become part of our vibrant team in Lagos. This entry-level role provides a great opportunity for individuals who are passionate about customer service and eager to develop their careers within the banking sector. As a representative of our commitment to delivering exceptional banking experiences, you will play a pivotal role in ensuring our customers succeed in utilizing our online services effectively.

Key Responsibilities:

Customer Engagement:

Deliver high-quality support to customers through various online channels, including chat, email, and social media.
Actively listen to customer concerns and requirements to provide personalized solutions and advice.
Respond to customer inquiries promptly to maintain satisfaction and loyalty.

Problem Solving:
- Effectively troubleshoot and resolve customer issues, coordinating with other departments when necessary.
- Accurately document customer interactions in our Customer Relationship Management (CRM) system.
- Identify recurring customer issues and feedback to recommend service enhancements.
Customer Education:
- Guide customers on how to use our online services, products, and features to optimize their banking experience.
- Develop and update knowledge base articles and FAQs to facilitate customer self-service.
Performance Monitoring:
- Track customer satisfaction metrics and work on improving them through proactive communication and solutions.
- Report customer feedback trends and provide insights to management for strategic decision-making.
Team Collaboration:
- Work closely with team members and other departments to improve service delivery and operational efficiency.
- Participate in team meetings and training sessions to continually enhance service offerings.

Adherence to Policies:

Maintain the highest standards of ethical conduct and integrity in all customer interactions.
Adhere to all company policies and procedures while ensuring compliance with regulatory requirements.

Job Title: Customer Care Officer

Location: Nationwide (Nigeria)
Employment Type: Full-time

Role Purpose:

Assist customers in opening new accounts, resolving queries, and confirming account balances.
Provide general support and guidance to first-time customers.

Key Responsibilities:

Front Office Operations:

Address and resolve customer inquiries.
Issue and track new account opening forms.
Open new customer accounts.
Process requests for cheque books and apply appropriate charges.
Issue withdrawal slips for Savings Accounts and process charges.
Scan customer information for record-keeping.
Conduct status inquiries on references for current accounts.
Display professionalism and passion in serving customers efficiently.

Business Performance Management:

Support operational management to meet set targets on customer service, transaction turnaround, error rates, and budget performance.

Required Skills:

Honesty, transparency, and integrity.
Strong interpersonal and communication abilities.
Positive energy and self-motivation.
Ability to meet challenging targets.
Proficiency in Microsoft Excel.

Salary Range:
₦110,000 – ₦180,000 per month.

Job Title: Bank Teller

Location: Nationwide (Nigeria)
Industry: Financial Services
Category: Banking

Job Description:

Assist customers with transaction processing such as deposits, withdrawals, and payments.
Resolve customer complaints or account discrepancies, and provide information on bank products and services.
Track, record, report, and store transaction data, ensuring accuracy and completeness.
Maintain and balance cash drawers, and reconcile any discrepancies.
Handle cash packaging and coin rolling for storage in drawers or the vault.
Manage currency, transactions, and confidential information responsibly.
Utilize software to track bank data and generate reports.
Adhere to all financial and security regulations and procedures of the bank.

Job Requirements:

Minimum of OND with Upper Credit/Distinction in any field.
Maximum age of 35 years.
On-the-job training will be provided.
Exceptional time management, communication, and customer service skills.
High level of accountability, efficiency, and accuracy.
Proficiency in Microsoft Office, especially Excel and Word.
Strong communication and interpersonal skills.

Salary:
Highly competitive, with additional benefits.

Method of Application:
Qualified candidates who meet the stated requirements are encouraged to apply by clicking the “APPLY NOW” button provided in this post.