Recruitment for Call Center Supervisor at Air Peace Limited
Air Peace Limited is hiring! If you’re someone who enjoys helping people and leading a team, this Call Center Supervisor job could be perfect for you.
At Air Peace Limited, we work hard to give great service. We believe our people are the reason we succeed. That’s why we want smart and talented workers like you to join our team. If you’re looking for a good job with room to grow, apply now for the Call Center Supervisor position in Lagos.
Job Title: Call Center Supervisor
Location: Lagos, Nigeria
Role Description
As a Call Center Supervisor, you will help manage the daily work in the call center. You will lead the call center team, answer their questions, and help them do their best. You will make sure customers get good service and that the team follows the rules.
This Call Center Supervisor role at Air Peace Limited needs someone who is good at solving problems, answering customer complaints, and helping staff improve their skills.
Key Responsibilities
As a Call Center Supervisor, here’s what you’ll do:
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Plan and manage the call center’s daily work.
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Lead and guide other call center agents and telephone operators.
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Help agents when they have questions or handle hard calls.
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Train, monitor, and coach call center team members to work better.
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Watch how agents perform and help them improve.
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Solve customer problems and make sure complaints are handled fast.
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Keep updated schedules of staff and make sure shifts are covered.
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Prepare reports that help managers set call center goals.
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Make sure everyone follows the rules and understands their tasks.
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Update computer systems and order needed supplies.
You will help make the call center better every day, so customers stay happy and the team stays strong.
Job Requirements
To apply for this Call Center Supervisor job at Air Peace Limited, you need:
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A Bachelor’s Degree in Business Administration or a similar field.
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At least five years of customer service experience.
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At least three years of experience leading a team, preferably in a call center.
Skills and Competencies
To do well as a Call Center Supervisor, you should have:
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Great communication and leadership skills.
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Strong English speaking and writing skills.
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Good computer skills (Word, Excel, databases).
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Excellent customer service and problem-solving skills.
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Ability to talk kindly with people from all backgrounds.
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Experience handling many phone lines at once.
Application Closing Date
The last day to apply is 23rd July, 2025. Don’t wait too long!
How to Apply
If you’re interested and qualified, please send your CV to:
careers@flyairpeace.com
👉 Use “Call Center Supervisor” as the subject of your email.
Frequently Asked Questions (FAQs)
Who can apply for this job?
Anyone with a Bachelor’s Degree and at least five years of customer service experience, including three years in a leadership role, can apply.
What does a Call Center Supervisor do at Air Peace Limited?
The Call Center Supervisor leads the call center team, trains new agents, solves customer problems, and makes sure everything runs smoothly.
Where is this job located?
This Call Center Supervisor position is located in Lagos, Nigeria.
What skills do I need for this job?
You need good communication skills, leadership experience, strong English, customer service experience, and the ability to use computer programs.
When is the application deadline?
The deadline is 23rd July, 2025.
Final Words
This is a great time to join Air Peace Limited as a Call Center Supervisor. If you have experience in customer service, love helping others, and want to grow your career, apply now!
The Call Center Supervisor position at Air Peace Limited is not just a job — it’s a chance to grow with one of Nigeria’s top airlines.