Recruitment for Customer Care Manager at Alan & Grant
Alan & Grant – Our client, an indigenous oil and gas company in Nigeria, is recruiting to fill the position below:
Job Title: Customer Care Manager
Location: Lagos
Employment Type: Full-Time
Job Summary
Alan & Grant is hiring a Customer Care Manager to help support their customers. This person will lead the customer care team. The job includes talking to customers, solving problems, and helping both local and international clients.
As the Customer Care Manager, you will make sure customers are happy. You will help improve how things work and share new ideas. You will also help Alan & Grant grow and reach more people in the oil and gas industry.
Main Responsibilities
Customer Care Support
Lead the team that talks to customers every day.
Make sure customer problems are solved fast.
Create simple rules for answering emails, phone calls, and social media questions.
Good Communication
Help your team talk kindly to all customers.
Handle big or hard problems when they come up.
Talk clearly and respectfully with people from other countries.
Customer Experience
Look at what customers say and find ways to improve.
Make the service better so more people return.
Create fun programs so customers stay happy with Alan & Grant.
Team Leadership
Hire and train new team members.
Check how team members are doing and help them grow.
Teach the team how to solve problems and know the products well.
Reports and Goals
Share customer care reports with your boss often.
Find patterns in questions and give helpful ideas.
Use charts and dashboards to show how the team is doing.
Rules and Safety
Follow all rules and make sure the customer service team does too.
Always aim for safe and high-quality service.
Make sure everyone follows company policies.
Requirements
To apply as a Customer Care Manager at Alan & Grant, you need:
A Bachelor’s Degree in Business, Marketing, or a related subject.
A Master’s degree or extra customer care training is a plus.
Good knowledge of how customer service works.
Strong ability to handle customer complaints.
Experience with CRM tools and help desk systems.
Ability to make new service rules and ideas.
Good with customer privacy and data safety.
Know how to talk to people from different cultures.
Very good speaking and listening skills.
Be a strong leader and teacher to your team.
Think clearly, solve problems fast, and stay calm under pressure.
Have at least 8 years of customer service experience, and 3 years as a team leader.
Experience in the oil and gas industry, logistics, or energy is a big plus.
Must have worked with customers from around the world.
Application Deadline
There is no set deadline. Apply as soon as possible.
How to Apply
If you are interested and qualified for this job at Alan & Grant, click the link below to apply online:
FAQs about the Customer Care Manager Role
1. Who is hiring for this job?
Alan & Grant is hiring for an oil and gas company in Nigeria.
2. What is the job title?
The job title is Customer Care Manager.
3. Where is the job located?
The job is located in Lagos, Nigeria.
4. What experience do I need?
You need at least 8 years of work experience and 3 years in a manager role.
5. Is it a full-time job?
Yes, this is a full-time position.
6. Do I need to know about the oil and gas sector?
Yes, knowing the oil and gas sector will help you do better in this role.
7. What kind of degree is required?
A degree in Business, Communications, or a related field is required. A Master’s degree is a plus.
8. How do I apply?
Click the application link above to apply directly.