Recruitment for Customer Service Officer (Call Center) at MacTay Consulting
MacTay Consulting is one of the oldest and most trusted consulting companies in Nigeria. Since 1982, they have helped businesses grow by offering smart human resource (HR) services across Africa. MacTay is known for giving clients great results that make a real difference.
Job Title:
Customer Service Officer (Call Center)
Location:
Lagos
Employment Type:
Full-time
Job Brief
MacTay Consulting is looking for smart and friendly people to work as Customer Service Officers (Call Center). As a Customer Service Officer, your job will be to talk with customers on the phone, by email, or through live chat. You will answer questions, fix problems, give product information, and help customers with their accounts. You must follow company rules and try to make customers happy with every call.
Being a Customer Service Officer (Call Center) means you must be helpful, polite, and ready to solve problems quickly. You will also need to meet company goals like answering calls fast and making sure customers are satisfied.
Responsibilities
As a Customer Service Officer (Call Center), here are your main tasks:
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Answer calls from customers about bills, services, and complaints.
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Find out what the customer’s problem is and help solve it quickly.
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Offer helpful products or services based on what the customer needs.
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Record every call, complaint, and solution in the system.
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Follow company rules to give the best service possible.
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Stay updated on the company’s latest products and policies so you can give correct information.
Requirements and Skills
To apply for the job of Customer Service Officer (Call Center), you need:
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A Bachelor’s degree in any subject.
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0 to 1 year of work experience (fresh graduates can apply).
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Good speaking and listening skills.
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A friendly and helpful attitude.
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You must have finished your NYSC.
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Some knowledge of how customer service works.
Salary
₦220,000 per month
Application Closing Date
30th August, 2025
How to Apply
If you are interested and meet the requirements, kindly Click here to apply online
Frequently Asked Questions (FAQs)
1. What is the job of a Customer Service Officer (Call Center)?
A Customer Service Officer (Call Center) helps customers by answering phone calls, solving problems, giving information, and handling complaints.
2. Where is this job located?
The job is based in Lagos, Nigeria.
3. Do I need work experience to apply?
No. The job is open to fresh graduates. You only need 0 to 1 year of experience.
4. Do I need to complete NYSC before applying?
Yes. You must have completed your NYSC to apply for this job.
5. How much is the salary for this position?
The monthly salary is ₦220,000.
6. When is the application deadline?
You must apply before 30th August, 2025.
7. How do I apply for the job?
To apply for the Customer Service Officer (Call Center) job, just click on the link in the “How to Apply” section above.