Airtel Nigeria Latest Job Vacancies

Airtel Nigeria (Airtel Networks Limited) is a leading telecommunications services provider in Nigeria headquartered in Lagos, the commercial nerve-centre of Nigeria. The telco ranks amongst the top four mobile service providers in terms of subscribers with a customer base of more than 39.8 million. The company’s product offerings include 2G, 3G and 4G wireless services, mobile commerce and enterprise services.

We are recruiting to fill the position below:

Job Title: Process Compliance Manager

Location: Nigeria
Job type: Full-time
Level: Mid-Senior level

 

Job Summary

  • To support compliance to defined, policies, processes and procedures rolled out, provide opinion on process/policy alignment with best practices and make recommendations for improvement.
  • The role holder will lead the effective roll-out and governance of policy and processes for assigned functions, enable, monitor and support closure of audit observations.
  • This role will help institute, implement and monitor Risk and compliance processes across the organization to ensure we comply with legal and regulatory requirements and company policies.
  • The role would help provide Assurance to the Executive Management Committee and the Board on the adequacy of and compliance to Governance, Risk and compliance processes within Airtel Nigeria.

Key Accountabilities
Process / Policy Compliance:

  • Process and Policy design and reengineering, designing SOPs and check sheets, monitors and reports process KPIs performance
  • Create interface & co-ordination to ensure compliance to policies, process and procedures for the Company.
  • Constantly engage with assigned functions at Group and at the OpCo to align the processes and closure of all open issues
  • Develop regulatory / governance matrix and test compliance, identify gaps and work to close these.
  • Drafting of Internal audit quarterly update to the business.

Improvement Projects:

  • Identifies and drive projects for assigned functions both – Business and Customer Impacting and revenue/cost impacting and Mentoring Project Teams, using lean and six sigma tools
  • Computation of quarterly internal assurance score
  • Project support for automation of IA reporting functionality.

Best in Class Processes are in Place and Adhered to:

  • Ensures that processes and procedures in place are designed and work as per the standards, and can efficiently support functional/business objectives.
  • Ensure that functional processes add value to the business.
  • Ensure that relevant metrics are in place to measure performance and can efficiently guide management on the decision making process.
  • Work with business functions to identify process gaps arising from weak or inadequate business process documentation.

Effective Interface with Internal Assurance group team:

  • Effective engagement with the IA group team to define the audit and gap areas.
  • Engaging within the OPCO to ensure the learning’s of the audit findings from other OpCo’s are implemented as best practice, ensuring the reduction in the learning cycle.
  • Effective implementation of the learning tracker action items for the OPCO
  • Ensuring all the audit observations of the OpCo’s are effectively closed.
  • Ensuring process gaps are identified and shared with Process owner & Function head for implementation.
  • Interface with IA and assigned functions for audits and closures.

Enterprise Risk Management:

  • Ensure the implementation of the Group’s Enterprise Risk management framework across all functions and operating companies (OpCo)
  • Progress monitoring and reporting of mitigations actions for all identified risks
  • Work with various functions and operating companies to ensure new risks are proactively identified and mitigation plans created
  • Deliver Risk management training and education programs to promote Risk management knowledge and awareness within the company
  • Prepare regular Risk Reporting deck for the Executive management committee and the Board Audit Committee.

Compliance Management:

  • Develop and update relevant manuals, policies and procedures for risk and compliance management
  • Ensure the implementation of all Group compliance policies and procedures at the OpCo level
  • Design and perform regular Compliance monitoring and testing reviews to ensure that all compliance policies are being complied with across various functions within the organization
  • Work with respective functional teams to design and implement corrective actions mitigate all compliance exceptions identified
  • Actively monitor and prepare guidance notes for new Regulations or changes in regulations at both the Group and OpCos
  • Provide in-house general compliance advisory services for all functions / teams
  • Design and provide compliance training to staff.

Ethics & Culture:

  • Implement ethics and compliance programs within the company
  • Develop and implement innovative ways of communicating the company’s ethics and compliance programs throughout the organization
  • Ensure the company’s disciplinary & consequence management procedures are complied with for all disciplinary cases
  • Train both new hires and existing employees on the company’s ethics programs and processes.

Board Audit Committee:

  • Prepare routine compliance reports to the Board Audit Committee
  • Support the reporting at the local board audit committee through:
  • Maintaining a calendar for meetings
  • Timely preparation of the Board Audit Committee papers
  • Engagement with OpCo EXCO members on the issues to be reported to the Board Audit Committee

Educational Qualifications & Functional / Technical Skills

  • A Bachelor’s Degree
  • ICAN or ACCA required
  • CISA an added advantage

Relevant Experience:

  • 10 years of experience in Audit firm
  • Industry experience an added advantage
  • Process Audit experience
  • Exposure to technology, process reengineering and handling decentralized operations is desirable
  • Effective Project management & Co-ordination
  • Commercial and Financial Management
  • Interpersonal Skills
  • Persuasion & negotiation Skills
  • Strong Problem solving skills
  • Excellent written & verbal communication skills
  • Ability to work independently and within tight time frames
  • Good operational knowledge of Risk management & internal control frameworks
  • Experience in designing and performing Compliance monitoring and testing review is essential.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note

  • Only shortlisted candidates will be contacted.
  • We are an equal opportunity employer and value diversity. We therefore do not discriminate against applicants on the basis of, among others, their race, disability, their race, disability, religion or gender. All employment opportunities are decided on the basis of qualifications, merit and business needs.
See also  Airtel Nigeria Latest Job Vacancies

 

 

 

 

 

 

Job Title: CX Application Support Ops SME

Location: Nigeria
Job type: Full-time
Level: Mid-Senior level

Purpose of the Job (Brief)

  • The CX App Support SME is responsible for governance and management of customer facing application management teams to deliver application support services related to applications, tools and utilities for Airtel Nigeria IT operation.
  • This role will oversee managed service operation staff to ensure that operational commitments are consistently delivered for Airtel Nigeria.
  • The SME will be reporting to Operations Lead.

Key Accountabilities

  • The Customer Service Application SME is responsible for
  • Delivering activities in line with Customer Service Application domain strategy and initiatives to support IT enablement to drive sales in Airtel Nigeria
  • Ensure Application Uptime with 99% for all CX Based Applications
  • Delivering seamless IT Operation of Airtel Nigeria business for CX Application management supporting KYC, USDM et al
  • Promoting continuous improvement of processes and delivery of results within assigned domain.
  • Optimizing Change requirement delivery for faster time to market and ensuring first time right efficiency and product release

Qualification & Experience

  • M.Sc / Bachelor’s Degree in Computer Science, Systems Analysis or a related study.
  • 5-7 years of work experience on Pre-paid/Post-Paid/Enterprise/VAS/Mobile-Money Application operations support.
  • Experience working in multi-vendor managed service IT operating model.
  • Exposure to IT Service Management framework with good vendor management skill.

Competencies:
CX App Support ops SME must:

  • Have deep understanding of the Telco IT domain as well as architecture understanding for IT applications in a telecom environment.
  • Have expertise in the area of managing Enterprise, Pre-paid, Post-paid, VAS, related applications.
  • Be a believer of open source environment.
  • Have knowledge on IT Service management framework.

Specific skills and knowledge:

  • Structured approach to work, with the ability to plan, and organize larger activities
  • Clear in communication, both written and verbal.
  • Ability to apply multiple technical solutions to business problems.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note

  • Only shortlisted candidates will be contacted.
  • We are an equal opportunity employer and value diversity. We therefore do not discriminate against applicants on the basis of; among others, their race, disability, religion or gender.
  • All employment opportunities are decided on the basis of qualifications, merit and business need.

 

 

 

 

 

Job Title: Head, Transport Engineering

Location:  Nigeria
Job type: Full-time
Level: Mid-Senior level

 

 

Job Purpose

  • This is a vital position to head and manage design & planning of network unit and providing technical solutions for connecting cell sites and enterprise customer locations for excellent customer experience.
  • This person will be interacting with the Partners’ teams’ very extensively. Robust, flexible and state of art fiber and microwave transmission network planning & delivery is the essence of the role

Key Accountabilities
Microwave and Fibre Network Design/Network Architecture & Design:

  • Transmission Design based on optical fibre network and Microwave.
  • Design the MBPN and data network
  • Pre-qualification & participation in the ordered network elements based on engineering and commercial aspects.
  • Definition of network reference architecture designs for Airtel OpCo transmission and transport networks to support IP/TDM based mobile voice/data, enterprise and other services, with the aim at delivering clear design targets to the Africa operations to plan and execute against.
  • Identify and evaluate converging technology opportunities as well as study and evaluate market trends that apply directly and indirectly to the Airtel OpCo of assignment.

Planning & Configuration:

  • Defining the Transmission planning strategy based on the company objectives.
  • Defining the required network elements type, configuration and capacity.
  • Defining the Transmission standards.
  • Defining the network future expansion requirements based on traffic Forecast.

Vendor Selection & Management:

  • Responsibilities include evaluation of and selection of vendors for transmission and transport network solutions, considering vendor’s current position within the Airtel product portfolio, strength of technology offering, and positioning of the vendor in the African continent as well as organisational needs into the future.

New Technology Evaluation:

  • This includes but is not limited to point to point PDH/SDH microwave transmission, SDH/DWDM fibre transmission, VSAT, point to multi-point microwave, and ILD connectivity for Africa.
  • To formulate and assist in the creation of strategy, design, planning and optimisation of Transmission Networks to achieve a cost effective network design and rollout aimed at providing adequate transmission network capacity, high grade / level of service. To formulate and direct design specification(s) and value engineering of the Airtel Africa Transmission network.

Regulatory (NCC) & Spectrum Management:

  • Responsibilities include ensuring accuracy in semi-annual spectrum validation with NCC.
  • Provision of support during annual field validation exercise by NCC.
  • Ensuring type approval certificates are obtained for all TXMN NE elements on the network
  • Ensure effective management of the Airtel network spectrum and putting controls in place to ensure strict adherence.

Skills & Knowledge
Educational Qualifications & Functional / Technical Skills:

  • Bachelor of Engineering Degree in Electronics & Communications Engineering
  • Sound knowledge of fibre optics network for Mobile & Enterprise Network – Planning

Relevant Experience:

  • Bachelor’s of Science in Telecommunications
  • 10 years telecommunication experience
  • More than 6 years’ experience in Transport Planning.
  • Experience in optical fibre networks design, DWDM
  • MBPN and IP design
  • Ericsson or Huawei Transmission experience is required.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note

  • Only shortlisted candidates will be contacted.
  • We are an equal opportunity employer and value diversity. We therefore do not discriminate against applicants on the basis of, among others, their race, disability, their race, disability, religion or gender.
  • All employment opportunities are decided on the basis of qualifications, merit and business needs.

 

 

 

 

 

Job Title: MBPN Operations Engineer

Location: Lagos, Nigeria
Job type: Full-time
Level: Mid-Senior level

Job Purpose

  • This function is expected to act as the representative for technical and functional requirements in the area in the area of MPBN, MPLS, Enterprise MPLS, IPRAN and IP Core together referred as IP Services solutions to support both Mobile and Enterprise services.
  • The role will define the optimal topology of the IP Services to meet a premium service level agreements and industry architecture for IP Network;
  • This role provides Level-1 support to the function with hands-on knowledge and experience on the nodes and ensures FTR configurations.
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Key Accountabilities
MPBN Operations to ensure Uninterrupted voice and data service delivery:

 

 

  • Perform day to day operations & management, fix alarms and resolve incidents, prepare daily health check status and report to TL.
  • Keep & Maintain inventory of IP Addresses and implement Zoning.
  • Allocate IP Addresses to Network as per Airtel Zoning policy and maintain its database.
  • Ensure cabling in IP network is maintained as per standard structured cabling procedures in switch rooms.
  • Perform Change Management, performance & optimization through O&M and Performance Management processes.
  • Ensure all Faults, Trouble Tickets & Incidents are recorded and addressed within SLAs. Documentation of all such events are prepared with RFO, RCA and RCF. Weekly and monthly report of such incidents are prepared to do analytic study on them by TL and reduce incidents.
  • Analyze traffic reports and optimize traffic.
  • Implement all BISP related tasks and perform duties within BISP framework.
  • Perform NOC integration for alarm reporting & escalation.
  • Execute patches and support update/upgrade process.
  • Perform ATP, UAT on services and nodes.
  • Support TSG / Enterprise team in resolving customer complaints.
  • Provide inputs to TL on spares inventory and Life Cycle management on nodes.

Update Documentation:

  • Update Solution document, HLD, DLD, LLD along with Network Diagram.
  • Keep document management updated.

Capacity optimization, availability & performance management:

  • Perform adequate day to day capacity optimization, of all nodes, interfaces on IP Services related Nodes – in accordance with network growth and projections.
  • Continuously being the loop of the network traffic, licenses, trends and various parameters to ensure the Network elements are operating as expected. Where required, take corrective action with input from TL and Group Planning team.

Support in Expansion & Evolution of Core Network:

  • Understand the business requirements and impact on the IP backbone and data network infrastructure.
  • Support expansion of nodes well in advance.
  • Support evolution of IP Services to best industry practices.

Employee Engagement:

  • Maintain high Team Harmony and Engagement at all times with both internal and external teams and stakeholders.

Vendor/Partner Engagement:

  • Ensure that the Vendor Customer Support and supplier vendors are engaged at all times to deliver high quality output expected first time right.

Qualification, Skills & Knowledge
Must have:

  • Bachelor / Master of Telecommunication / Electronic Engineering degree / Computer Science / IT
  • Detailed working of IP/MPLS
  • Juniper / Cisco / Huawei NE certified engineer is a must
  • Analytical and Presentation skills
  • Detailed understanding of call flows of Telecom w.r.t. IP routing
  • A basic understanding of 3GPP /ITU-T and ETSI standards is required.

Relevant Experience:
Must have:

  • Minimum of 5 years hands-on working experience in large Mobile Network Operator with the IP Nodes.
  • Multivendor experience – Including experience with Transmission, Core & Data networks.
  • Good understanding of the commercial deployment of IP/MPLS which could includes hands-on operations, test and/or deployment. Understanding of the evolution of 2G/3G/4G networks moving convergence with IP
  • Detailed understanding of IP technology
  • Tracing and analysis acumen and experience on end to end E2E service flow.
  • Experience of deployment of key network systems through the delivery life cycle from initial design to full operational handover
  • Experience in measuring and analyzing network KPI ‘key performance indicators’

Other Requirements:

  • Personal Integrity and good interpersonal relationship
  • Highly organized and good at implementation
  • Self-motivational skills
  • Good analytical and problem solving skills.
  • Good practical skills in troubleshooting and fault resolution for supporting operations teams as an escalation point.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note

  • Only shortlisted candidates will be contacted.
  • We are an equal opportunity employer and value diversity. We therefore do not discriminate against applicants on the basis of; among others, their race, disability, religion or gender.
  • All employment opportunities are decided on the basis of qualifications, merit and business need.

 

 

 

 

 

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Important Notes

  • The above statements are intended to describe the general nature and level of work to be performed by people assigned to this job.
  • They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
  • All personnel may be required to perform other responsibilities in addition to those specified from time to time, as needed.
  • We do not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.
  • Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.
  • We are an equal opportunity employer and value diversity inclusion. We do not discriminate on grounds of colour, race, nationality, religion, age, ethnic origin, disability, gender, marital status, or sexual orientation in our employment practices
  • Our people are all equally gifted in unique ways: we come from diverse traditions, personal experiences and points of view. And we want to include yours, Are you ready to inspire us with your ideas?
  • We encourage all applicants to apply and does not practice any discrimination in any recruitment process.
  • Applications submitted after the deadline will not be considered.
  • Due to the urgency of the position, we have the right to recruit a candidate who matches the required profile before the above deadline
  • Only qualified candidates will be invited for interview

Publisher’s Note:

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A cover letter is a one-page document that you submit with your resume to express your interest in a job opening. The purpose of a cover letter is to introduce yourself to an employer and provide a brief overview of your work history, professional skills, and an explanation why you’re the best fit for that job.

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Underneath your name in your cover letter header, list the following contact details:

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  • Email address (something professional, usually including your name)
  • Phone number
  • Mailing address (optional)
  • Linkedin profile link (optional)
  • Portfolio or website (optional)

After your header, include the date and following company contact information:

  • First and last name of the person you’re writing to, or the relevant department
  • Company address
  • Company phone number
  • Hiring manager’s email address

 

2. Address the hiring manager (ideally by their name)

Next, address your cover letter to the hiring manager by name if possible. A standard cover letter salutation includes the hiring manager’s first and last name, and begins with a “Mr.”, “Ms.”, or another relevant professional title.

3. Write an attention-getting opening paragraph

Start your cover letter with an informative, direct introduction by including the following details in the first one or two sentences:

  1. Job position: The title of the advertised position
  2. Company name: The name of the company you’re applying to
  3. How you discovered the opening: Whether you saw the job on LinkedIn, a job board, or were recommended to apply by a friend
  4. Intention to apply: An enthusiastic announcement that you’re applying for the open role and why you’re interested in or qualified for it
  5. Notable accomplishments: If you have relevant work experience, highlight one or two of your most notable achievements in your introduction to immediately grab the employer’s attention

 

 

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