Anadach Consulting Limited Current Career Opportunities

 

Anadach Consulting Limited – Our client has been a leading provider of world-class healthcare services for over 15 years in Lagos. The Facility is a growing family practice that places a strong emphasis on the delivery of high-quality Patient-centered family medicine.

As a result of expansion and strategic initiatives aimed at delivering increased value to the patient experience, career opportunities exist for high performing professionals that can contribute in a rapidly growing organization to fill the position below:

Job Title: Customer Service – Call Center Agent

Location: Victoria Island, Lagos
Employment Type: Full-time

Job Role

  • This role requires an organized, empathetic, and friendly professional with excellent phone etiquette and good communication skills (Both written and oral).
  • The selected candidate would be required to interact directly with customers or patients to answer questions or complaints, solve problems, provide information and maintain clients reputation for high quality service.

Duties and Responsibilities

  • Answer and or/initiate customer calls, respond to customer needs in a professional, service-oriented manner and maintain the highest level of customer satisfaction by seeking first-call resolution.
  • Function as an information source through telephone assistance to members, providers, billing agencies, and various departments/staff members.
  • Receive calls from prospective clients and re-route the calls to the appropriate department ensuring that prospective clients receive the best service.
  • Adhere to and live the organizational values and maintain updated knowledge of the facility’s services in order to provide adequate information to customers.
  • Log enquiries for all calls relating to registered providers, clients and members.
  • Follow up on specific cases as distributed to ensure value-added service offering and obtain necessary information from customers to adequately follow up.
  • Make service suggestions to meet the customer’s specific needs, process complaints and follow established guidelines.
  • Collect and record customer feedback and information, and share with appropriate departments and team members as well as document important customer information for future reference.
  • Maintain knowledge of organizational guidelines, regulations, and departmental policies and practices and maintain accurate documentation for compliance.
  • Foster and maintain relationships with customers to improve our retention rate.

Qualifications and Experience

  • A Bachelor’s Degree in a relevant field is required
  • Minimum of 2 years experience in a related role
  • Ability to us Electronic Medical Records (EMR)
  • Positive, service-oriented attitude and emotional intelligence
  • Strong computer skills and excellent phone disposition.

Skills and Competency:

  • Excellent communication skills (written and verbal)
  • Positive Enthusiastic and friendly disposition
  • Strong Organizational & Interpersonal skills
  • Emotional Intelligence & Ability to show empathy
  • Ability to work with little or no supervision
  • Team work ability & Datamanagement skill
  • Strong Relationship Management Skill
  • Proficient with Microsoft Tools
  • Professional and pleasant telephone etiquette
  • Problem solving skills & Ability to multitask
  • High level of integrity.

Application Closing Date
30th April, 2022.

How to Apply
Interested and qualified candidates should send their CV to: recruitment@anadach.com using “Customer Service Representative” as the subject of the mail.

Note: Only shortlisted applicants would be contacted.

 

 

 

 

 

 

 

 

 

 

 

 

Job Title: Program Manager

Location: Lagos
Employment Type: Full-time

Duties and Responsibilities

  • Provide leadership and vision for the Organization employees and human resources as well as promoting the vision among stakeholders in order to promote unity within the constituent parts of the organization.
  • Engage the external community and critical stakeholders to build essential relationships for the organization.
  • Promote awareness of the organization to the public and outside community in order to recruit donors and volunteers to achieve set goals and objectives.
  • Administration of the human and material resources to achieve set goals and objectives, while developing and maintaining a culture that promotes integrity and ethical values throughout the organization, and fostering a culture of ethical business conduct.
  • Promote and protect the Corporation’s reputation in its markets and with all customers, communities, and government and regulatory bodies.
  • Create a culture within the organization that supports the achievement of strategic and operational objectives by ensuring rigor in the recruitment, selection, individual development and the monitoring of executive team members and other senior management personnel, thus ensuring the organization maintains a strong succession plan.
  • Organizing programs and activities in accordance with the mission and goals of the organization.
  • Developing new programs to support the strategic direction of the organization.
  • Creating and managing long-term goals.
  • Developing a budget and operating plan for the program.
  • Ability to drive donor sponsorship and partnership.
  • Developing an evaluation method to assess program strengths and identify areas for improvement.
  • Writing program funding proposals to guarantee uninterrupted delivery of services.
  • Managing a team with a diverse array of talents and responsibilities.
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Requirements

  • First Degree in Healthcare or Allied disciplines.
  • A Master’s Degree is an added advantage.
  • Minimum of 7 years’ experience at executive management level preferably from Healthcare or Manufacturing Industry.
  • Clinical Experience(s)/Medical Research is an added advantage.
  • Demonstrable corporate governance skills, business acumen and technical competence developed over the years.
  • Excellent leadership and marketing skills demonstrated through effective stakeholders’ engagement.
  • Excellent verbal and written communication skills.
  • Familiarity and ability to use common software is essential e.g. word, excel, PowerPoint, etc.

Application Closing Date
4th April, 2022.

How to Apply
Interested and qualified candidates should send their CV to: info@anadach.com using the Job Title as the subject of the mail.

 

 

 

 

Job Title: Health Consulting Associate

Location: Lagos
Employment Type: Part-time

Job Description

  • A healthcare professional with strong instincts and skill for healthcare business development, intelligence, research and analysis.
  • Must have project management skills with a flair of creativity as well as the ability to think outside the box.
  • Ability to multitask is a must have for this role.

Key Result Areas
Project Co-Ordination / Management:

  • Coordinating internal resources and vendors for the flawless execution of projects
  • Ensuring that all projects are delivered on-time, within scope and within budget
  • Planning and managing logistics, accommodation, transportation and other client services.

Business Analyst / Data Mining & Research:

  • Administering paper & electronic questionnaires for research and intelligence purposes
  • Acquiring data from primary or secondary data sources and maintaining databases
  • Perform quality assurance and due diligence processes
  • Writing reports.

Training / Event Co-Ordinator:

  • Training Coordinators are responsible for managing, designing, developing, coordinating and conducting all training programs.
  • Gather feedback from trainers and trainees after each educational session
  • Design, prepare and order educational aids and materials.

Business Development:

  • Conduct research to identify new markets and customer needs
  • Arrange business meetings with prospective clients
  • Promote the company’s products/services addressing or predicting clients’ objectives.

Qualifications & Skill Requirements

  • A Healthcare Professional (Doctor, Nurse, Dentist, Physiotherapist etc.) with a degree (MBBS, MD, B.Sc., or the equivalent )
  • A Master’s Degree or Postgraduate education in Finance, Economics, Business Administration, or Entrepreneurship will be an advantage.
  • Strong writing skills
  • Ability to handle several projects simultaneously and work with multiple teams
  • Tech savvy, very proficient in MS Office, Excel and PowerPoint
  • Ability to work with diversity and multi-disciplinary teams
  • Excellent time-management and organizational skills
  • Outstanding verbal and written communication skills
  • Attention to detail and critical thinking skills.

Application Closing Date
4th April, 2022.

How to Apply
Interested and qualified candidates should send their CV to: info@anadach.com using the Job Title as the subject of the mail.

 

 

 

 

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Important Notes

  • The above statements are intended to describe the general nature and level of work to be performed by people assigned to this job.
  • They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
  • All personnel may be required to perform other responsibilities in addition to those specified from time to time, as needed.
  • We do not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.
  • Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.
  • We are an equal opportunity employer and value diversity inclusion. We do not discriminate on grounds of colour, race, nationality, religion, age, ethnic origin, disability, gender, marital status, or sexual orientation in our employment practices
  • Our people are all equally gifted in unique ways: we come from diverse traditions, personal experiences and points of view. And we want to include yours, Are you ready to inspire us with your ideas?
  • We encourage all applicants to apply and does not practice any discrimination in any recruitment process.
  • Applications submitted after the deadline will not be considered.
  • Due to the urgency of the position, we have the right to recruit a candidate who matches the required profile before the above deadline
  • Only qualified candidates will be invited for interview

Publisher’s Note:

Deroundtable.com is a job, vacancy, career opportunity blog. We share daily updates on available Jobs, vacancies, local and international scholarships, Government/international organization loans and grants.

Deroundtable.com is not an agent of this organization, we can not assist any applicant secure a job, loan, grant or scholarship. We only share the information for interested persons to apply.

Deroundtable admins will never call any applicant requesting for payment of my kind or request for any OTP code.

Our services are absolutely free of charge.
Beware of fraudsters

 

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  • Email address (something professional, usually including your name)
  • Phone number
  • Mailing address (optional)
  • Linkedin profile link (optional)
  • Portfolio or website (optional)

After your header, include the date and following company contact information:

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  • Hiring manager’s email address

 

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3. Write an attention-getting opening paragraph

Start your cover letter with an informative, direct introduction by including the following details in the first one or two sentences:

  1. Job position: The title of the advertised position
  2. Company name: The name of the company you’re applying to
  3. How you discovered the opening: Whether you saw the job on LinkedIn, a job board, or were recommended to apply by a friend
  4. Intention to apply: An enthusiastic announcement that you’re applying for the open role and why you’re interested in or qualified for it
  5. Notable accomplishments: If you have relevant work experience, highlight one or two of your most notable achievements in your introduction to immediately grab the employer’s attention

 

 

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