Call Center Representative – Spectrum – Portland, ME 04103
At a Glance
Spectrum is currently hiring full-time entry-level to mid-level customer service professionals to troubleshoot and resolve mobile customer technology and service issues. This includes repair, billing, and accounts.
Profile
We are seeking a tech-savvy problem solver who can multitask and repair various services and equipment. As a Mobile Representative, you will use patience and effective communication skills to uncover customer needs, answer questions, and leave a positive impression on customer interactions.
Benefits include fully paid training and time off, comprehensive health packages, retirement savings, free Spectrum services (where available), and more.
Who are you?
No matter your background, our training program can put you ahead of the curve on the latest technology. We’ll help you develop the skills to be comfortable and adaptable in troubleshooting all kinds of technical mobile issues. Your dedication and resourcefulness, along with the strength of our products and services, will ensure services keep flowing and customers remain satisfied. Attention to detail is essential; you’ll maintain a record of actions taken and create documents to ensure customers’ service histories are available for future Representatives. If you’re ready to enhance your skills, this role offers significant potential for growth.
What is the Mobile Customer Service Representative role?
As a Mobile Customer Service Representative, your focus will be on building relationships and utilizing the knowledge gained during training to deliver exceptional customer service. You will provide over-the-phone support for a wide range of mobile products and services, including accounts and billing, diagnostics, enhancements, and repairs. Advanced diagnostic tools will assist you in addressing technical inquiries and resolving issues. If necessary, you can engage additional internal support to get things back on track. By understanding the products and your customers’ sense of urgency, you will create a satisfying customer experience.
It’s all about learning and growing.
While this role may be new for you, we provide comprehensive, fully paid training that will make you an authority on Spectrum’s Mobile products and services in approximately one month. After completing the training, you’ll be equipped to troubleshoot customer-facing systems with confidence. As the industry moves quickly, we offer training updates to keep you informed about our newest products, services, and upgrades. This ensures you’ll be prepared to handle any question that comes your way. One-on-one time with department leaders and additional support will provide you with everything you need to create a streamlined process for both your customers and yourself.
With a deliberate path to success.
At Spectrum, we believe in promoting individuals who have walked the same path. Many of our supervisors began their careers as Representatives, so they understand the support required for your growth as an employee. We offer well-established career paths across multiple lines of business, making advancement a realistic and achievable goal. Take your first step toward a rewarding and long-term career with Spectrum.
The benefits are clear.
In addition to core benefits such as industry-leading retirement savings and 401(k) plans, comprehensive health care insurance options, dental and vision plans, flexible spending, family leave, and paid training and time off, we provide free Spectrum products and services (where available), education assistance tuition reimbursement, employee discounts, and various other programs to support team members and their families.
What’s required to get started?
The minimum qualifications for the Internet/Voice Representative role are:
- Ability to read, write, speak, and understand English
- High School Diploma or GED
Preferred qualifications:
- 6 months or more of customer service experience
- 6 months or more of working with multiple software applications
- 6 months or more of high-volume phone experience in a customer service/call center job (preferred)
- 6 months or more of experience working in cable operations, mobile, or telecommunications call center
Are you ready to join our team?
Now that you know more about us, why not apply now? Please note that there is a brief assessment in the application. We recommend taking the assessment in a distraction-free environment.
Call Center Representative – Spectrum – Portland, ME 04103
