Citibank Nigeria Limited Recruitment for Entry Level Client Service Officer

Citibank Nigeria Limited Recruitment for Entry Level Client Service Officer
Citibank Nigeria Limited Recruitment for Entry Level Client Service Officer

Citibank Nigeria Limited Recruitment for Entry Level Client Service Officer Citibank Nigeria Limited (CNL) was incorporated in Nigeria on May 2, 1984 and the oldest international bank in the country. It provides a wide range of financial products and services to corporate and commercial customers, financial institutions and public sector organizations. It offers deposit and loan products, global transaction services, cash management, sales and trading, corporate finance and investment banking products.

The company was formerly known as Nigeria International Bank Ltd and changed its name to Citibank Nigeria in 2008. Today it employs about 300 people and operates 12 branches in Lagos, Abuja, Port Harcourt, Warri, Kano, Bonny, Aba, Lanlate and Ososa. As at December 31, 2016, it had over NGN 600 billion in total assets. Citibank Nigeria is owned by Citibank Overseas Investment Corporation, a subsidiary of Citibank N.A. (USA).

We are recruiting to fill the position below:

 

Job Title: Client Service Officer

Reference ID: 21337994
Location: Lagos
Employment Type: Full Time

Job Description

  • The Client Service Officer is an entry-level position responsible for assisting in customer related activities and providing resolutions in coordination with the Customer Service team.
  • The overall objective of this role is to address external customer issues and provide ongoing customer service support.

Responsibilities

  • Manage client inquiries, ensuring proper investigation and timely resolution that is compliant with departmental standards
  • Develop and maintain client portfolio through regular calls and face to face interaction, as needed
  • Provide clients with transactional and inquiry activity scorecards and host review calls with clients related to productivity and usage of self-service tools
  • Ensure adherence to all departmental standards and maintain control environment
  • Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
    • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
    • Inform customer about problems (system failures, market issues) and provide regular resolution updates
    • Escalate customer feedback, processing delays and errors appropriately
    • Maintain knowledge of new market and regulatory requirements affecting client portfolio/base

    Qualifications

    • A First Degree in any discipline
    • 2-4 years of relevant experience
    • Consistently provide attention to detail to ensure accuracy
    • Consistently demonstrate clear and concise written and verbal communication
    • Consistently deliver high-quality customer service with focus on building client relationship and achieving results.
    • Experience in customer service and/or finance
    • Proficient in Microsoft Office
    • Proven critical thinking and crisis management skills used to problem solve and make decisions.
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How to Apply
Interested and qualified candidates should:
Click here to apply

Citibank Nigeria Limited Recruitment for Entry Level Client Service Officer

 

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Important Notes

  • The above statements are intended to describe the general nature and level of work to be performed by people assigned to this job.
  • They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
  • All personnel may be required to perform other responsibilities in addition to those specified from time to time, as needed.
  • We do not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.
  • Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.
  • We are an equal opportunity employer and value diversity inclusion. We do not discriminate on grounds of colour, race, nationality, religion, age, ethnic origin, disability, gender, marital status, or sexual orientation in our employment practices
  • Our people are all equally gifted in unique ways: we come from diverse traditions, personal experiences and points of view. And we want to include yours, Are you ready to inspire us with your ideas?
  • We encourage all applicants to apply and does not practice any discrimination in any recruitment process.
  • Applications submitted after the deadline will not be considered.
  • Due to the urgency of the position, we have the right to recruit a candidate who matches the required profile before the above deadline
  • Only qualified
    • candidates will be invited for interview

    Publisher’s Note:

    Deroundtable.com is a job, vacancy, career opportunity blog. We share daily updates on available Jobs, vacancies, local and international scholarships, Government/international organization loans and grants.

    Deroundtable.com is not an agent of this organization, we can not assist any applicant secure a job, loan, grant or scholarship. We only share the information for interested persons to apply.

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Citibank Nigeria Limited Recruitment for Entry Level Client Service Officer

 

Citibank Nigeria Limited Recruitment for Entry Level Client Service Officer
Citibank Nigeria Limited Recruitment for Entry Level Client Service Officer
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