A reputable Company is recruiting suitable candidates to fill the position below:
Job Title: Customer Service Representative
Locations: Anambra, Delta and Edo
Employment Type: Full-time
- We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.
- To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
- High School Diploma, General Education Degree or equivalent with 1 – 2 years work experience.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
N80,000 – N100,000 monthly.
Application Closing Date
29th April, 2022.
Method of Application
Interested and qualified candidates should send their CV to: email@example.com using the Job Title and Current Place of Residence (eg: Customer Service Representative / Asaba) as the subject of the email.
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- The above statements are intended to describe the general nature and level of work to be performed by people assigned to this job.
- They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
- All personnel may be required to perform other responsibilities in addition to those specified from time to time, as needed.
- We do not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.
- Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.
- We are an equal opportunity employer and value diversity inclusion. We do not discriminate on grounds of colour, race, nationality, religion, age, ethnic origin, disability, gender, marital status, or sexual orientation in our employment practices
- Our people are all equally gifted in unique ways: we come from diverse traditions, personal experiences and points of view. And we want to include yours, Are you ready to inspire us with your ideas?
- We encourage all applicants to apply and does not practice any discrimination in any recruitment process.
- Applications submitted after the deadline will not be considered.
- Due to the urgency of the position, we have the right to recruit a candidate who matches the required profile before the above deadline
- Only qualified candidates will be invited for interview
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What is a cover letter?
A cover letter is a one-page document that you submit with your resume to express your interest in a job opening. The purpose of a cover letter is to introduce yourself to an employer and provide a brief overview of your work history, professional skills, and an explanation why you’re the best fit for that job.
While your resume focuses on your qualifications and achievements, your cover letter expands on those achievements, showcases your personality, and explains why you’d be a good fit for the company.
How to write a cover letter that gets you the job
Here’s how to make a great cover letter for a job application:
1. List your contact information (and the employer’s details)
Underneath your name in your cover letter header, list the following contact details:
- First and last name
- Email address (something professional, usually including your name)
- Phone number
- Mailing address (optional)
- Linkedin profile link (optional)
- Portfolio or website (optional)
After your header, include the date and following company contact information:
- First and last name of the person you’re writing to, or the relevant department
- Company address
- Company phone number
- Hiring manager’s email address
2. Address the hiring manager (ideally by their name)
Next, address your cover letter to the hiring manager by name if possible. A standard cover letter salutation includes the hiring manager’s first and last name, and begins with a “Mr.”, “Ms.”, or another relevant professional title.
3. Write an attention-getting opening paragraph
Start your cover letter with an informative, direct introduction by including the following details in the first one or two sentences:
- Job position: The title of the advertised position
- Company name: The name of the company you’re applying to
- How you discovered the opening: Whether you saw the job on LinkedIn, a job board, or were recommended to apply by a friend
- Intention to apply: An enthusiastic announcement that you’re applying for the open role and why you’re interested in or qualified for it
- Notable accomplishments: If you have relevant work experience, highlight one or two of your most notable achievements in your introduction to immediately grab the employer’s attention