Green Africa Airways Limited is a value airline based in Lagos, Nigeria. We are a new carrier that offers safe, reliable and affordable air travel to a much broader group of customers. This positions us as a significant contributor to the economic development of Nigeria and the African continent.
We are recruiting to fill the position below:
Job Title: Specialist, Customer Service Training
- Conduct Customer Service training (inclusive of Image Training) for newly hired cabin crew and for the recurrent training programme
- Conduct regular evaluation, assessment, and service checks on all crew (Line Trainers, SCCMs and CCMs)
- Conduct other need-based training related to gCulture, leadership training, short training capsules for the cabin crew
- Conduct Training Need Analysis to identify trends and review content to develop course(s) for closing gaps in training
- Participate in the preparation of training content.
- Assist with the Mystery Shopping Programme/ any other evaluation Programme for analysis & inference of the reports/feedback.
- Minimum of Bachelor’s Degree or an equivalent HND (Higher National Diploma)
- 7-10 years of experience as a member of an operating cabin crew, with prior training or supervisory experience is required
- Satisfy all prerequisites for initial cabin crew qualification
- Proficient in Microsoft Office Suite
- Excellent interpersonal skills and the ability to operate effectively in a multicultural environment.
- Fluent in written and spoken English – additional languages are an advantage
How to Apply
Interested and qualified candidates should:
Click here to apply
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- The above statements are intended to describe the general nature and level of work to be performed by people assigned to this job.
- They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
- All personnel may be required to perform other responsibilities in addition to those specified from time to time, as needed.
- We do not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.
- Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.
- We are an equal opportunity employer and value diversity inclusion. We do not discriminate on grounds of colour, race, nationality, religion, age, ethnic origin, disability, gender, marital status, or sexual orientation in our employment practices
- Our people are all equally gifted in unique ways: we come from diverse traditions, personal experiences and points of view. And we want to include yours, Are you ready to inspire us with your ideas?
- We encourage all applicants to apply and does not practice any discrimination in any recruitment process.
- Applications submitted after the deadline will not be considered.
- Due to the urgency of the position, we have the right to recruit a candidate who matches the required profile before the above deadline
- Only qualified candidates will be invited for interview
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What is a cover letter?
A cover letter is a one-page document that you submit with your resume to express your interest in a job opening. The purpose of a cover letter is to introduce yourself to an employer and provide a brief overview of your work history, professional skills, and an explanation why you’re the best fit for that job.
While your resume focuses on your qualifications and achievements, your cover letter expands on those achievements, showcases your personality, and explains why you’d be a good fit for the company.
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Here’s how to make a great cover letter for a job application:
1. List your contact information (and the employer’s details)
Underneath your name in your cover letter header, list the following contact details:
- First and last name
- Email address (something professional, usually including your name)
- Phone number
- Mailing address (optional)
- Linkedin profile link (optional)
- Portfolio or website (optional)
After your header, include the date and following company contact information:
- First and last name of the person you’re writing to, or the relevant department
- Company address
- Company phone number
- Hiring manager’s email address
2. Address the hiring manager (ideally by their name)
Next, address your cover letter to the hiring manager by name if possible. A standard cover letter salutation includes the hiring manager’s first and last name, and begins with a “Mr.”, “Ms.”, or another relevant professional title.
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Start your cover letter with an informative, direct introduction by including the following details in the first one or two sentences:
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- Company name: The name of the company you’re applying to
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