Current Vacancies at Total Health Trust Limited

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Total Health Trust Limited (THT), Nigeria’s leading Health Maintenance Organization (HMO) was founded in 1997 and commenced operations in June 1998. Renowned by our stakeholders for our reliability, we have been connecting our members to healthcare providers since 1998. Our unrivalled 18 years industry track record has seen us build a formidable reputation in Nigeria and we remain the HMO of choice for over 300,000 members and over 500 corporate clients and government institutions. We were the first HMO to be registered in Nigeria and 18 years later, we are still number one in the market. We are one of the very few HMOs that can boast the financial and technical backing of a world-class company – Liberty Health (a member of the Liberty Group).

We are recruiting to fill the position below:

 

 

Job Title: Client Service Executive

Location: Lagos
Employment Type: Full-time

Job Description

  • To own and facilitate the onboarding process to ultimately ensure that the member has immediate access to their policy from the commencement date
  • To resolve all queries and escalations due to the onboarding process in the agreed SLA to ensure a high level of customer service to the members
  • To educate all stakeholders (Employer groups) on the products and benefits of the scheme
  • To continuously collate all feedback on the scheme service levels and to offer immediate resolution and to report back to the relevant employer group
  • To design wellness value and solutions that can be rolled out to members and employer groups to ensure that Total Health Trust and Blue clients are well informed on general medical issues and scheme products
  • To represent the company at client functions and forums in order to keep key relationships with Employer groups
  • To conduct a periodic client clinical risk report
  • To own the renewals process, this includes new rates, amendments, SLA’s etc to ultimately ensure that the premiums are paid
  • To ensure that reports are received, analyzed, distributed and explained to the company and employer groups within the agreed timeline and relevant to the specific business area and need
  • To adhere to and live the organizational value.
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Qualifications

  • The candidate must be a graduate. (BSc, BA, etc)
  •  Additional  qualification will be an added advantage
  • The ideal candidate must have 3 – 5 years of Experience in a Client Services role
  • Health Maintenance Organization (HMO) experience in a similar role is an added advantage
  • Able to work independently as well as a team
  • Good laboratory, organizational and administrative skills
  • Computer literacy
  • Service and customer-oriented
  • Communicate effectively, both verbally and in writing to agents, clients, and third parties via e-mail and/or phone.
  • Prioritize the list of outstanding issues to effectively handle urgent matters.
  • Ensure adequate follow-up and closure on daily tasks and projects.
  • Provide management with prompt, timely, and accurate information and escalate issues when appropriate.
  • Handle confidential information in a discrete and professional manner.
  • Ensure the tracking of client complaints in the company database to build contact history, identify trends, facilitate relationship building and provide management and client reporting

Other Requirements:

  • Good communication skills
  • Innovative and quick thinking capabilities
  • Innovativeness
  • Adaptive
  • Decision Making skills
  • Integrity
  • Ability to work under pressure
  • Adaptive, expertise, Result-Oriented, Relationship Skill
  • Working with people
  • Strategic

Interested and qualified candidates should:Click here to apply

 

 

Job Title: Sales Executive

Location: Lagos
Employment Type: Full-time

Job Description

  • To assist the zone head in the development of the market base(network) and meet sales targets set within the specific zone.
  • To action opportunities within the zone to maximize sales and business footprint
  • To ensure zonal strategies are implemented
  • To distribute technical marketing materials to the relevant clients within each zone
  • To ensure that service levels to clients and brokers are up to standard and enquires resolved within the agreed timeframe.
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Requirements

  • The candidate must be a graduate (BSc, BA, etc)
  • Candidate must have a knowledge of NHIS
  • HMO experience is an added advantage
  • The candidate must have 3-5 years experience in sales

Interested and qualified candidates should:Click here to apply

 

 

Job Title: Head, Case Management

Location: Lagos
Employment Type: Full-time

Job Description

  • To ensure specific cases are managed in order to receive the best outcome
  • To facilitate the process of pre-authorizations and authorizations between the provider and the scheme and to give feedback to the relevant party concerned
  • To resolve all queries from providers and members on specific cases and within the agreed SLA
  • To vet specific case requests from providers and members to ensure that the treatment is cost-effective and in line with best practice
  • To ensure ongoing case management (including hospital visits) of high-risk members and specific hospital cases
  • Track and manage staff performance and co-ordination within the Case Management team
  • To advise members on individual benefits and how to best utilize these benefits
  • To adhere to and live the organizational values.

Qualifications

  • Medical Degree (Doctor)
  • Masters in Medicine or Public Health – (Advantageous)
  • 6-10 years Experience
  • Experience in an HMO is an added advantage

Other Requirements:

  • Good communication skills
  • Innovative and quick thinking capabilities
  • Innovativeness
  • Adaptive
  • Decision-Making skills
  • Integrity
  • Ability to work under pressure
  • Adaptive, expertise, Result-Oriented, Relationship Skill
  • Working with people
  • Strategic

Interested and qualified candidates should:Click here to apply

 

 

Important Notes

  • The above statements are intended to describe the general nature and level of work to be performed by people assigned to this job.
    They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
    All personnel may be required to perform other responsibilities in addition to those specified from time to time, as needed
    • We do not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web
    • We are an equal opportunity employer and value diversity inclusion. We do not discriminate on grounds of colour, race, nationality, religion, age, ethnic origin, disability, gender, marital status, or sexual orientation in our employment practices
    • Our people are all equally gifted in unique ways: we come from diverse traditions, personal experiences and points of view. And we want to include yours, Are you ready to inspire us with your ideas?
    • We encourage all applicants to apply and does not practice any discrimination in any recruitment process.
    • Applications submitted after the deadline will not be considered.
    • Due to the urgency of the position, we have the right to recruit a candidate who matches the required profile before the above deadline
    • Only qualified candidates will be invited for interview
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Application Deadline 8th February, 2021