Customer Care Executive in a Reputable Electronics Company based in Lekki, Lagos

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Willers Solutions Limited – Our client, a reputable Electronics Company is looking to fill the position below:

 

 

Job Title: Customer Care Executive (Femele)

Location: Lekki, Lagos
Employment Type: Full-time

Job Description

  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.

Qualification

  • Min of B.Sc., HND in Business Administration; Mass Communication, French or any related field
  • Min of 2-3 years Cognate experience as CUSTOMER CARE EXECUTIVE or Administration
  • Must be able to communicate in English and French Fluently

Skills:

  • Active listening
  • Adaptability
  • Attentiveness
  • Conflict resolution
  • Open-mindedness
  • Patience
  • Quick thinking
  • Responsiveness
  • Timeliness
  • Creativity
  • Decision-making
  • Effective communication
  • Empathy

Benefits

  • #60,000
  • Staff Bus
  • Free Lunch
  • HMO

 

 

How to Apply
Interested and qualified candidates should forward their CV ‘MS Word Format’ to: jobs@willerssolutions.com using ‘Customer Care Executive’ as subject of the mail.

Note: Only qualified candidates will be shortlisted

 

Application Deadline  20th March, 2021.

 

Important Notes

  • The above statements are intended to describe the general nature and level of work to be performed by people assigned to this job.
    They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
    All personnel may be required to perform other responsibilities in addition to those specified from time to time, as needed
    • We do not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web
    • We are an equal opportunity employer and value diversity inclusion. We do not discriminate on grounds of colour, race, nationality, religion, age, ethnic origin, disability, gender, marital status, or sexual orientation in our employment practices
    • Our people are all equally gifted in unique ways: we come from diverse traditions, personal experiences and points of view. And we want to include yours, Are you ready to inspire us with your ideas?
    • We encourage all applicants to apply and does not practice any discrimination in any recruitment process.
    • Applications submitted after the deadline will not be considered.
    • Due to the urgency of the position, we have the right to recruit a candidate who matches the required profile before the above deadline
    • Only qualified candidates will be invited for interview
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