Dowins is an undemand design, printing and packaging company which has been under continual research and development in branding and packaging, graphic design and quality print. Our mission is to provide clients with high quality prints, exceptional services and solutions that will not only meet but exceed clients’ requirements.
We are recruiting to fill the position below:
Job Title: Customer Care Officer
Location: Garki 2, Abuja (FCT)
Employment Type: Full-time
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Maintain customer database
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
Requirement / Skills
- Bachelor’s Degree in Administration, or related field preferred
- At least 2 years work experience.
- Good problem solving skills
- Good computer skills eg Microsoft Suites
- Multi tasking
- Ability to learn other software systems relatively easily
- Analytical skills
- Good writing skills (email etiquette)
- High level of professionalism (you are one of the faces of the company!)
- Positive attitude (can be tough to maintain for some people in the face of an irate customer )
- Calm under pressure
- Ability to handle stress
- Excellent verbal and communication skills
How to Apply
Interested and qualified candidates should send their CV and Cover Letter to: firstname.lastname@example.org using the Job Title as the subject of the email
Application Deadline 28th August, 2021.
The above statements are intended to describe the general nature and level of work to be performed by people assigned to this job.
They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
All personnel may be required to perform other responsibilities in addition to those specified from time to time, as needed
• We do not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web
• We are an equal opportunity employer and value diversity inclusion. We do not discriminate on grounds of colour, race, nationality, religion, age, ethnic origin, disability, gender, marital status, or sexual orientation in our employment practices
• Our people are all equally gifted in unique ways: we come from diverse traditions, personal experiences and points of view. And we want to include yours, Are you ready to inspire us with your ideas?
• We encourage all applicants to apply and does not practice any discrimination in any recruitment process.
• Applications submitted after the deadline will not be considered.
• Due to the urgency of the position, we have the right to recruit a candidate who matches the required profile before the above deadline
• Only qualified candidates will be invited for interview
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