Customer Sales & Service Representative I

Customer Sales & Service Representative I

Mediacom Communications Corporation

West Des Moines, IA 50266 • Hybrid remote

$1,000 Sign on Bonus to join a great team!

Since 1995, Mediacom Communications has established a coast-to-coast presence, operating in 22 states with a team of over 4,000 professionals. Our mission is to bridge the digital divide between America’s major cities and smaller regions. Our range of services, including faster and more reliable internet, expanded digital and HD TV choices, and advanced technology for home security and phone service, is a direct outcome of our culture of growth and innovation.

As we continue to expand, so do our career opportunities. We strive to lead the industry in providing user-friendly, high-tech entertainment, communications, and internet products to the communities we serve. To achieve this, Mediacom Communications is seeking skilled professionals to collaborate with us in meeting these challenges and turning our vision into reality. Take the next step towards your future and join our growing team!

Position Overview:

As a Customer Sales & Service Representative, your responsibilities will include answering customer calls and ensuring a positive customer experience in a prompt and professional manner. These calls involve selling Mediacom services, addressing billing concerns, troubleshooting service issues, and scheduling service and installation appointments. The first 90 days of the position will be conducted on-site in the office for training purposes. Following successful completion of training, the schedule will consist of 3 weeks of remote work and 1 week on-site in the office.

Company Benefits:

  • $1000 Sign-On Bonus!
  • Paid on-the-job training and advancement opportunities!
  • Company Provided Equipment!
  • Hybrid schedule! The first 90 days will be on-site in the office for training. After successful completion of training, the schedule will consist of 3 weeks of remote work and 1 week on-site in the office.
  • Health, vision, and dental insurance!
  • Paid vacation, holidays, and flexible paid time off!
  • 401K with generous company match!
  • Pay increases through self-guided training!
  • Monthly commission potential!
  • Shift differential pay increase for evening shifts!
  • Employee discounts on Mediacom services, where available. In areas where Mediacom services are not available, a reimbursement of internet/cable services is provided!
  • Education Enrichment up to $5,000 per year for qualified employees!
  • Employee Wellness Program
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Position Responsibilities:

  • Interact with customers through telephone, email, mail, and fax.
  • Address customer inquiries and resolve problems related to billing, services, and products.
  • Assess customer needs and interests to present Mediacom products and services.
  • Utilize appropriate sales and retention guidelines to process customer requests for adding or disconnecting services.
  • Exceed or meet minimum sales, quality, and productivity standards.
  • Exhibit courtesy and patience in customer relations.
  • Troubleshoot basic service issues and schedule on-site service calls when necessary.
  • Receive and process customer payments.</ li>

Position Requirements:

  • High School Diploma or GED required; 2-year degree preferred.
  • 1-2 years of prior work experience in a customer-facing role required.
  • Preferred but not required: Technical support experience.
  • Basic knowledge of Microsoft Windows and experience using email programs.
  • Previous experience in an inbound call center environment is preferred.
  • Must have the ability to successfully multitask (speaking, typing, and navigating multiple platforms).
  • Strong customer service skills, including listening, processing detailed information, communicating complex information, and establishing rapport with customers.
  • Strong written and verbal communication skills in a fast-paced environment.
  • Detail-oriented with strong organizational and follow-through skills.
  • Typing speed of 30+ WPM.
  • Highly preferred: Experience working in a dual-monitor environment, efficiently toggling between multiple platforms and databases.
  • Availability to work evenings, weekends, and holidays.
  • Ability to work overtime when needed.
  • Ability to sit for extended periods of time.

For immediate consideration, please submit your resume on the Company Website.

Mediacom Communications Corporation

The Power to Succeed

Mediacom is an EOE m/f/d/v

Keywords: Customer Service, Call Center


Job Type: Full-time

Pay: From $15.00 per hour

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  • 401(k)
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • On-the-job training
  • Paid time off
  • Vision insurance

Experience level:

Under 1 year


Day shift, Evening shift, Morning shift, Overnight shift

Weekly day range:

Monday to Friday, Weekend availability

Work setting:

Call center, Hybrid remote, Temporarily remote

Ability to commute/relocate: West Des Moines, IA 50266: Reliably commute or planning to relocate before starting work (Required)

Work Location: Hybrid remote in West Des Moines, IA 50266

Click HereTo Appy

Customer Sales & Service Representative I

Customer Sales & Service Representative IMediacom Communications Corporation

West Des Moines, IA 50266 • Hybrid remote

$1,000 Sign on Bonus to join a great team!

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