CUSTOMER CARE JOBS

Customer Service Agent – Alaska Airlines Seattle WA 98194

Customer Service Agent – Alaska Airlines Seattle WA 98194

About Alaska Airlines

Alaska Airlines is a company that values remarkable experiences and aims to create an airline that people love. Our airport teams in Seattle, WA 98194 work together to provide exceptional service, from curb to cabin. We are looking for individuals who can welcome guests from all walks of life, think on their feet, and maintain a flexible schedule. Join us and enjoy a competitive total rewards package, professional development opportunities, and other benefits designed to help you thrive.

Role Summary

As a Customer Service Agent at Alaska Airlines, your primary responsibility is to engage guests with care and create remarkable experiences while assisting with their travel needs. In this individual contributor role, you will respond to guest inquiries and perform various tasks in the lobby check-in, gate, and baggage areas. This position is union represented.

Key Duties

  • Greet and assist guests with travel needs in a fast-paced environment, including answering questions, checking-in guests, and boarding flights.
  • Perform tasks using iPads, computers, and paperwork.
  • Handle boarding and gate duties, such as driving jetbridges for loading and unloading, making gate announcements, assigning seats, rebooking guests, and assisting guests with disabilities.
  • Assist and de-escalate upset guests to provide a positive travel experience.
  • Support guests whose bags are missing or damaged, including taking baggage claims, providing repair or replacement options, and helping locate missing bags.
  • Perform duties as directed by management to ensure complete guest satisfaction.

Additional Details

  • Must have an Enhanced ID/Driver’s license (REAL ID), or valid Passport, or be able to supply compliant document(s) to obtain a SIDA badge through the Port of Seattle at the time of hire.
  • Flight/hotel/travel accommodations and relocation assistance are not provided.
  • Virtual interviews are not being offered at this time.
  • This position is located at the SeaTac Airport, and remote work is not applicable.
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Day in the Life

Watch the video below to hear firsthand from our Alaska Customer Service Agents about the role, challenges, and rewards of their job. Click the play button or use this link if you are unable to view the video.

Job-Specific Experience, Education & Skills

Required:

  • A minimum of 6 months of customer service or community service experience.
  • Exceptional interpersonal and communication skills (verbal, written, listening).
  • Ability to approach guests with a smile and greeting as they enter.
  • Typing speed of at least 25 WPM.
  • Ability to consistently lift and push/pull 50 lbs.
  • Physical capabilities including bending, stooping, squatting, reaching, and grasping.
  • Flexibility to work varied shifts, including weekends and holidays, within a 24-hour period.
  • Availability for paid training for eight consecutive days.
  • Ability to learn and use an iPad and computerized check-in system.</li >
  • Ability to adapt to set procedures and anticipate needs in a fast-paced environment.
  • Ability to work with large and diverse groups of people.
  • Must have an Enhanced ID/Driver’s license (REAL ID), or valid Passport, or be able to supply compliant document(s) to obtain a SIDA badge through the Port of Seattle at the time of hire.
  • Ability to communicate effectively in English.
  • High school diploma or equivalent.
  • Minimum age of 18.
  • Authorization to work in the U.S.

Airport SIDA Badge Requirements

Important update for non-crew employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing to keep their SIDA badge. Please review the SIDA Badge Requirements document for a comprehensive overview.

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Job-Specific Leadership Expectations

To excel in this role, you must embody our values, which include prioritizing safety, doing the right thing, being kind-hearted, delivering exceptional performance, and being remarkable.

Starting Rate

USD $18.50/Hr.

Total Rewards

Alaska Airlines and Horizon Air offer a variety of pay and benefits that may vary based on company, location, hours worked, length of employment, and employment status. Our total rewards package includes:

  • Free stand-by travel privileges on Alaska Airlines & Horizon Air
  • Comprehensive well-being programs, including medical, dental, and vision benefits
  • Generous 401k match program
  • Quarterly and annual bonus plans
  • Generous holiday and paid time off

For more information about Alaska/Horizon Total Rewards, please visit our career site and view the benefits section.

Apply by 7:00 PM Pacific Time on 6/6/2023

Employment Type: Full-Time

FLSA Status: Non-Exempt

Regular/Temporary: Regular

Requisition ID: 2023-10748

Equal Employment Opportunity

Alaska Airlines and Horizon Air are proud to be an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer committed to diversity, equity, and inclusion. We ensure equal opportunity for all qualified applicants and employees, without discrimination based on race, color, religion, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disability status, genetic information (including family medical history), political views or activity, or other legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We may use your information to maintain the safety and security of Alaska Airlines and Horizon Air, its employees, and others as required or permitted by law. People of color, women, LGBTQIA+, immigrants, veterans, and persons with disabilities are encouraged to apply.

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Link to apply: Apply Now

Customer Service Agent - Alaska Airlines Seattle WA 98194
Customer Service Agent – Alaska Airlines Seattle WA 98194

Customer Service Agent – Alaska Airlines Seattle WA 98194

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