Customer Service Executive at Zhongxin Network Technology Company Limited (Ikeja, Lagos)

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Customer Service Executive at Zhongxin Network Technology Company Limited (Ikeja, Lagos) | How to Apply

Zhongxin Network Technology Company Limited is currently recruiting qualified and customer-focused professionals to fill the role of Customer Service Executive at its Lagos office. This opportunity is ideal for individuals with prior customer service experience who are passionate about delivering excellent support, resolving customer issues, and contributing to the growth of a fast-rising technology company.

If you are looking for a stable full-time role in Lagos with competitive pay and room for professional development, this guide provides all the details you need about the Customer Service Executive job at Zhongxin Network Technology Company Limited, including responsibilities, qualifications, salary, and how to apply.

About Zhongxin Network Technology Company Limited

Zhongxin Network Technology Company Limited is a growing startup company based in Nigeria, specializing in the sales of computers, mobile phones, and electronic accessories. As a technology-driven business, the company is committed to delivering quality products and reliable customer support to individuals and corporate clients.

Operating in a competitive tech market, Zhongxin Network Technology Company Limited places strong emphasis on customer satisfaction, service efficiency, and long-term client relationships. The company continues to expand its operations and is strengthening its customer service team to support business growth and improve customer experience.

Job Overview: Customer Service Executive

  • Job Title: Customer Service Executive

  • Location: Ikeja, Lagos

  • Employment Type: Full-time

  • Industry: Technology / Electronics / Customer Support

The Customer Service Executive will serve as the primary point of contact between the company and its customers. The role involves responding to inquiries, resolving complaints, providing accurate product information, and ensuring a positive brand image at all times.

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This position requires strong communication skills, problem-solving abilities, and the capacity to manage multiple customer interactions efficiently.

Key Responsibilities of a Customer Service Executive

As a Customer Service Executive at Zhongxin Network Technology Company Limited, your duties will include but are not limited to the following:

Customer Support & Communication

  • Respond promptly to customer inquiries via phone calls, emails, and in-person interactions

  • Provide clear, accurate, and up-to-date information about the company’s products and services

  • Maintain a professional, polite, and customer-focused attitude in all communications

Complaint Resolution

  • Handle customer complaints and issues in a calm and professional manner

  • Identify customer concerns and offer practical solutions within company policies

  • Escalate complex issues to relevant departments when necessary

Record Keeping & Documentation

  • Maintain accurate records of customer interactions, transactions, and feedback

  • Document complaints, resolutions, and follow-up actions for future reference

  • Ensure customer data is handled in line with company standards and confidentiality policies

Follow-Up & Customer Satisfaction

  • Follow up with customers to confirm that issues have been resolved satisfactorily

  • Ensure customers feel valued and supported throughout their interaction with the company

  • Gather customer feedback to improve service quality

Team Collaboration & Process Improvement

  • Work closely with sales, logistics, and technical teams to ensure smooth service delivery

  • Share customer insights and recurring issues with management

  • Identify opportunities to improve customer service processes and efficiency

Performance & Service Standards

  • Meet assigned performance targets and service-level agreements

  • Stay informed about product updates, pricing changes, and company policies

  • Maintain a high level of product and service knowledge at all times

Qualifications and Requirements

To be considered for the Customer Service Executive position, applicants must meet the following requirements:

  • A Bachelor’s Degree from a recognized institution

  • 2 to 4 years of relevant customer service experience

  • Strong verbal and written communication skills

  • Excellent problem-solving and interpersonal skills

  • Ability to multitask and work efficiently in a fast-paced environment

  • Customer-focused mindset with attention to detail

  • Basic computer skills and familiarity with customer service tools is an advantage

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Salary and Benefits

Zhongxin Network Technology Company Limited offers a competitive compensation package:

  • Monthly Salary: ₦100,000 – ₦150,000

  • Stable full-time employment

  • Opportunity to work in a growing technology company

  • Exposure to modern customer service practices

  • Supportive work environment with room for career growth

Why Apply for This Role?

Working as a Customer Service Executive at Zhongxin Network Technology Company Limited offers several advantages:

  • Gain hands-on experience in the tech and electronics industry

  • Build strong customer service and communication skills

  • Work in Ikeja, one of Lagos’ major business hubs

  • Competitive salary for mid-level customer service professionals

  • Opportunity to contribute to a fast-growing startup

Application Deadline

  • Application Closing Date: 15 January 2026

Applicants are encouraged to apply early, as only shortlisted candidates will be contacted.

How to Apply (Step-by-Step)

Interested and qualified candidates should follow the steps below:

  1. Prepare an updated CV highlighting relevant customer service experience

  2. Send your CV via email to: hrzhongxinnetwork@gmail.com

  3. Use “Customer Service Executive” as the subject of the email

  4. Ensure your contact details are correct and active

Important Application Notes

  • Application is free

  • Only shortlisted candidates will be contacted

  • Ensure your CV clearly reflects your customer service experience

Frequently Asked Questions (FAQs)

Is Zhongxin Network Technology Company Limited a tech company?

Yes. The company specializes in the sales of computers, phones, and electronic accessories.

Is this a remote job?

No. This is a full-time on-site role based in Ikeja, Lagos.

How much is the salary?

The monthly salary ranges from ₦100,000 to ₦150,000, depending on experience.

What level of experience is required?

Applicants should have 2–4 years of customer service experience.

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Is the application free?

Yes. There is no application fee.

Final Thoughts

The Customer Service Executive role at Zhongxin Network Technology Company Limited is a great opportunity for professionals seeking stable employment in Lagos within the technology and electronics sector. With competitive pay, clear responsibilities, and room for growth, this position is ideal for customer service professionals ready to advance their careers.

Qualified candidates are encouraged to apply before the deadline.

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