Customer Service Management Executive at Stanbic IBTC Bank

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Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa’s financial system for 150 years and now spans 16 countries across the African continent.

Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading-edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for resourceful individuals to join our dedicated team at our offices.

We are recruiting to fill the position below:

 

 

Job Title: Customer Service Management Executive

Location: Nigeria

About the Job

  • Providing world-class customer service when handling incoming and outgoing customers’ calls.
  • Take appropriate action to efficiently resolve issues.
  • Identify customer’s need for additional Rogers’s products and services.
  • Accountability – Taking responsibility for resolving customers’ complaints/issues from beginning to end.
  • Feedback – Receiving and incorporating feedback from customers to improve personal and business performance.
  • Resolution – Communicate progress and resolution of issues to internal and external customers
  • Generation of Daily, Weekly, and Monthly Customer Complaints Report.
  • Providing world-class customer service when handling incoming and outgoing customers’ calls.
  • Take appropriate action to efficiently resolve issues.
  • Identify customer’s need for additional Rogers’s products and services.
  • Accountability – Taking responsibility for resolving customers’ complaints/issues from beginning to end.
  • Feedback – Receiving and incorporating feedback from customers to improve personal and business performance.
  • Resolution – Communicate progress and resolution of issues to internal and external customers
  • Generation of Daily, Weekly, and Monthly Customer Complaints Report.
  • Providing world-class customer service when handling incoming and outgoing customers’ calls.
  • Contact customers who lodge complaints and regularly update them on the stage of resolution.
  • Complaints Tracking and Documentation. Ensure proper record-keeping in terms of regulatory requirements.
  • Assist in developing and maintaining an up-to-date database of customers’ complaints, providing the foundation for effective customer profiling.
  • Reporting, tracking, and ensuring final resolution of customer issues using the Bank’s CRM systems and tools.
  • Take appropriate action to efficiently resolve issues.
  • Identify customer’s need for additional Rogers’s products and services.
  • Accountability – Taking responsibility for resolving customers’ complaints/issues from beginning to end.
  • Feedback – Receiving and incorporating feedback from customers to improve personal and business performance.
  • Resolution – Communicate progress and resolution of issues to internal and external customers
  • Generation of Daily, Weekly, and Monthly Customer Complaints Report.
  • Listening to customers, analyzing their needs, and offer adapted solutions to their needs and complaints
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How to Apply
Interested and qualified candidates should:
Click here to apply

 

 

Important Notes

  • The above statements are intended to describe the general nature and level of work to be performed by people assigned to this job.
    They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
    All personnel may be required to perform other responsibilities in addition to those specified from time to time, as needed
    • We do not charge any application, processing, training, interviewing, testing,g or another fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names, and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web
    • We are an equal opportunity employer and value diversity inclusion. We do not discriminate on grounds of color, race, nationality, religion, age, ethnic origin, disability, gender, marital status, or sexual orientation in our employment practices
    • Our people are all equally gifted in unique ways: we come from diverse traditions, personal experiences, and points of view. And we want to include yours, Are you ready to inspire us with your ideas?
    • We encourage all applicants to apply and do not practice any discrimination in any recruitment process.
    • Applications submitted after the deadline will not be considered.
    • Due to the urgency of the position, we have the right to recruit a candidate who matches the required profile before the above deadline
    • Only qualified candidates will be invited for an interview
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