Customer Service Officer at CleanAce Academy: Recruitment, Requirements, and How to Apply (2025 Guide) 

By /

Customer Service Officer at CleanAce Academy: Recruitment, Requirements, and How to Apply (2025 Guide) 

Are you searching for a rewarding Customer Service Officer job in Lagos? Do you want to work with a reputable organization known for innovation, professionalism, and excellent customer care? CleanAce Academy—one of Nigeria’s leading names in the dry cleaning and laundry industry—is inviting qualified candidates to apply for the position of Customer Service Officer.

In this detailed guide, you will find everything you need to know about the CleanAce Academy recruitment, including job duties, qualifications, skills required, application steps, and important deadlines. This article is intentionally written in a clear, comprehensive, and SEO-optimized format for job seekers searching for customer service opportunities in Lagos and across Nigeria.

About CleanAce Academy

CleanAce Academy is a prominent leader in the Nigerian dry cleaning and laundry industry. With a legacy that spans three generations, the company has built a reputation for providing high-quality fabric care, equipment supply, and professional training services. CleanAce is recognized as Africa’s only ISO 9001:2015 Certified Cleaning Business, proving its commitment to global standards in quality management and customer satisfaction.

Aside from dry cleaning services, CleanAce also serves as a One-Stop Franchise Company for Total Fabricare, laundry equipment, supplies, and industry education. By joining CleanAce Academy, employees gain access to a work environment where excellence, customer service, and innovation are valued.

About the Customer Service Officer Role

The Customer Service Officer plays a central role in ensuring smooth communication between CleanAce and its customers. As the first point of contact, the Customer Service Officer carries the responsibility of creating strong first impressions and maintaining customer loyalty through excellent service delivery. This role is ideal for individuals who enjoy interacting with customers, solving problems, and delivering helpful and timely support.

This position is full-time and based in Lagos, making it an excellent opportunity for professionals looking to grow a career in customer service within a reputable and structured organization.

See also  Recruitment at Uncle Stans Food

Job Summary

The Customer Service Officer acts as the bridge between customers and the company. The officer ensures that customer needs are met promptly and professionally, whether through walk-in interactions, emails, phone calls, live chat, or social media engagements.

The primary goal of the Customer Service Officer at CleanAce Academy is to:

  • Provide accurate and helpful information

  • Resolve customer concerns

  • Maintain high levels of customer satisfaction

  • Support internal teams such as sales and marketing

  • Help uphold the company’s service standards and core values

If you have strong people skills, enjoy solving customer problems, and want to work in a structured corporate environment, this opportunity is a perfect match.

Key Responsibilities of the Customer Service Officer

CleanAce Academy expects the Customer Service Officer to perform the following duties:

1. Respond to Customer Inquiries

The officer will respond promptly and professionally to customers through multiple communication channels, including:

  • Phone calls

  • Emails

  • Walk-in interactions

  • Social media platforms

  • Website live chat

Clear and effective communication is essential, as customers expect accurate information delivered courteously.

2. Handle Complaints and Resolve Issues

A major part of the role involves resolving customer complaints or concerns swiftly. The Customer Service Officer must investigate each issue, offer solutions, and follow up to ensure customer satisfaction.

3. Provide Information About Products and Services

The Customer Service Officer must be knowledgeable about the company’s products and services. It is important to communicate available options clearly and help customers choose the best service for their needs.

4. Gather and Document Customer Feedback

Feedback plays a critical role in improving service delivery. The officer is responsible for collecting, documenting, and sharing feedback from customers with the management and relevant teams.

5. Promote Additional Products and Services

Where appropriate, the officer may recommend additional services or promotions that offer value to customers. This helps boost sales and encourages long-term customer loyalty.

6. Build Strong Customer Relationships

A successful officer must build and maintain positive relationships with customers. Excellent customer service is a cornerstone of customer retention and repeat business.

See also  Recruitment at R & R Recruitment Services

7. Collaborate with Internal Teams

The Customer Service Officer will work closely with the sales and marketing departments to ensure consistent and coordinated messaging.

8. Maintain Accurate Customer Records

Every interaction with customers must be documented in the customer relationship management (CRM) system. Proper documentation ensures accurate customer tracking and supports business analysis.

Job Requirements

To be considered for the Customer Service Officer role at CleanAce Academy, applicants must meet the following requirements:

Educational Qualification

  • Minimum of OND (Ordinary National Diploma) from a recognized institution.

Experience Level

  • 1 – 3 years of proven experience in customer service or related roles.

  • Experience in the retail, service, or laundry industry is an added advantage.

Key Skills and Abilities

The ideal candidate must possess:

  • Excellent verbal and written communication skills

  • Strong attention to detail

  • Good organizational and time-management abilities

  • A professional attitude toward customer interactions

  • Ability to handle pressure and resolve issues calmly

  • A customer-oriented mindset

  • Proficiency in using digital communication channels and CRM tools

Candidates who are passionate about customer satisfaction will thrive in this role.

Application Deadline

📅 28th December, 2025

Applicants are advised to apply before the closing date. Late applications may not be considered.

How to Apply

If you are interested and qualified for the position of Customer Service Officer, follow the steps below:

  1. Prepare an updated and well-structured CV.

  2. Compose a professional email using the job title as the subject.

  3. Send your application to:
    hr1@cleanace.com.ng

  4. Ensure your CV includes relevant customer service experience and your contact details.

  5. Only shortlisted candidates will be contacted for the next stage of the recruitment process.

Why You Should Apply for This Customer Service Role

There are many reasons why this opportunity at CleanAce Academy is attractive:

✔ Career Growth

CleanAce is a reputable brand with strong growth potential. Employees gain experience in customer care, retail services, product promotion, and CRM management.

See also  Recruitment for Health, Safety and Environment Manager at Hilong Oil Service Company

✔ Job Stability

As an ISO-certified industry leader, CleanAce offers a stable working environment with opportunities for long-term career progression.

✔ Skill Development

Employees are exposed to real customer challenges and professional learning opportunities that improve communication and problem-solving abilities.

✔ Professional Work Culture

CleanAce Academy values professionalism, teamwork, and excellence in service delivery.

  • Customer Service Officer Job in Lagos

  • CleanAce Academy Recruitment 2025

  • Customer Service Jobs in Nigeria

  • Lagos Job Vacancies 2025

  • Customer Service Representative Jobs

  • CleanAce Careers

  • Customer Support Jobs in Lagos

  • CSR Jobs in Nigeria

  • Customer Service Vacancy

FAQs About CleanAce Academy Customer Service Officer Recruitment

1. Is this position full-time?

Yes, the Customer Service Officer role is a full-time job based in Lagos.

2. What is the minimum qualification required?

Candidates must have at least an OND.

3. Do I need prior customer service experience?

Yes. Applicants must have 1–3 years of experience in customer service or a related field.

4. What communication channels will I handle?

You will interact with customers through phone calls, emails, walk-ins, live chat, and social media.

5. When is the application deadline?

The closing date is 28th December 2025.

6. How do I apply for the job?

Send your CV to hr1@cleanace.com.ng using Customer Service Officer as the subject.

7. Will I receive training?

CleanAce Academy is known for continuous training and staff development. Successful candidates may receive onboarding and role-specific training.

8. Is this an entry-level job?

Yes, it is suitable for early-career professionals with up to 3 years of experience.

Scroll to Top