Customer Service Representative at BONS Industries Limited | Apply Now
BONS Industries Limited is currently recruiting qualified and customer-focused individuals to fill the position of Customer Service Representative across multiple locations in Nigeria. This opportunity is ideal for candidates who enjoy interacting with customers, solving problems, and supporting business growth within a fast-moving manufacturing and food production environment.
If you are looking for a stable customer service job in Nigeria with a well-established company, this role may be a great fit.
About BONS Industries Limited
BONS Industries Limited was incorporated in 1989 as a limited liability company and has grown into one of Nigeria’s reputable manufacturing and food solutions companies. The organization is widely known for producing and distributing high-quality bakery materials, food ingredients, breakfast cereals, packaged foods, food additives, and non/low-calorie sweeteners.
In addition to local manufacturing, BONS Industries Limited also operates as an importer of bakery materials and food ingredients, as well as an agent for overseas manufacturers. Over the years, the company has built a strong reputation for quality, innovation, and customer satisfaction within Nigeria’s food and bakery industry.
Job Title
Customer Service Representative
Job Locations
This Customer Service Representative job is available in the following Nigerian states:
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Abuja
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Edo State
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Kaduna State
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Lagos State
Applicants may be posted to any of the listed locations based on business needs.
Job Summary
The Customer Service Representative at BONS Industries Limited will be responsible for managing customer interactions across multiple communication platforms. The role focuses on providing timely, accurate, and professional responses to customer inquiries while ensuring a positive customer experience.
The successful candidate will handle customer requests related to orders, refunds, exchanges, and account updates while maintaining accurate records in the company’s Customer Relationship Management (CRM) system.
Key Responsibilities of the Customer Service Representative
As a Customer Service Representative at BONS Industries Limited, your duties will include:
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Managing customer inquiries via live chat, phone calls, emails, and social media direct messages
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Providing clear and professional responses to customer questions about products and services
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Assisting customers with orders, refunds, and exchanges
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Updating and maintaining sensitive customer information accurately in the CRM system
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Escalating complex customer issues to the appropriate internal teams when necessary
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Ensuring customer complaints are handled promptly and resolved effectively
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Maintaining a positive and professional brand image in all customer interactions
Required Skills and Competencies
To succeed as a Customer Service Representative at BONS Industries Limited, candidates should possess the following skills:
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Strong verbal and written communication skills
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Good interpersonal and problem-solving abilities
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Ability to multitask and manage customer requests across multiple platforms
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Attention to detail, especially when handling customer data
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Basic computer skills and familiarity with CRM systems
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Ability to remain calm and professional when handling customer complaints
Why Work at BONS Industries Limited?
Working at BONS Industries Limited offers several benefits, including:
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Opportunity to work with a well-established manufacturing company
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Exposure to Nigeria’s growing food and bakery industry
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Career development opportunities in customer service and operations
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A professional work environment that values customer satisfaction
Application Deadline
⏳ Application Deadline: Not Stated
Early application is advised, as recruitment may close once suitable candidates are selected.
How to Apply
Interested and qualified candidates should apply by sending their CV to the email address below:
📌 Email Subject: Customer Service Representative
Ensure your CV is updated and clearly highlights your customer service experience and relevant skills.
Final Note
The Customer Service Representative job at BONS Industries Limited is a great opportunity for individuals seeking customer service roles in Abuja, Lagos, Edo, or Kaduna. If you are passionate about customer engagement and want to work with a reputable Nigerian manufacturing company, this role is worth applying for.