Customer Service Representative at Reverse Aesthetics Limited (Victoria Island, Lagos)
Are you passionate about delivering exceptional customer experiences in a premium environment? Do you have strong communication skills and enjoy interacting with people? If yes, this opportunity may be the perfect fit for you.
Reverse Aesthetics Limited, a leading aesthetic and medical spa in Nigeria, is currently recruiting a Customer Service Representative to join its growing team in Victoria Island, Lagos. This role is ideal for professionals who value professionalism, attention to detail, and client satisfaction.
In this article, you’ll find complete details about the Customer Service Representative job at Reverse Aesthetics Limited, including job responsibilities, requirements, benefits, application steps, and frequently asked questions.
About Reverse Aesthetics Limited
Reverse Aesthetics Limited is a premium aesthetic and medical spa located in Victoria Island, Lagos. Founded by a highly experienced and renowned aesthetic physician, the clinic has built a strong reputation for providing safe, subtle, and natural-looking aesthetic treatments.
The brand specializes in:
Advanced skin treatments
Non-surgical facial rejuvenation
Personalized aesthetic enhancements
Medical-grade aesthetic procedures
What sets Reverse Aesthetics apart is its strong commitment to safety, expertise, and excellence. The clinic focuses on enhancing clients’ natural beauty without altering their identity, delivering results that are refined, undetectable, and confidence-boosting.
With a growing presence across Nigeria, Reverse Aesthetics Limited is on a mission to set the benchmark for world-class aesthetic care in Africa, making it an exciting place to build a career.
Job Title: Customer Service Representative
Company: Reverse Aesthetics Limited
Job Title: Customer Service Representative
Location: Victoria Island, Lagos
Employment Type: Full-time
Industry: Aesthetic & Medical Spa / Healthcare Services
Customer Service Representative Job Description
The Customer Service Representative at Reverse Aesthetics Limited plays a vital role in maintaining the clinic’s premium brand image. This position is responsible for handling client communications, managing bookings, and ensuring that every client enjoys a seamless and professional experience from first contact to follow-up.
As the first point of contact, the Customer Service Representative must be friendly, organized, well-presented, and customer-focused, reflecting the clinic’s values of excellence and professionalism.
Key Responsibilities of the Customer Service Representative
Successful candidates will be expected to carry out the following duties:
Client Communication
Respond promptly and professionally to client inquiries via phone calls, WhatsApp, and other messaging platforms
Provide accurate information about services, appointments, and general clinic procedures
Maintain a polite, calm, and professional tone at all times
Appointment Scheduling and Booking
Schedule client appointments efficiently
Manage daily bookings and appointment calendars
Confirm appointments and handle rescheduling when necessary
Client Follow-Up and Record Management
Follow up with clients after appointments when required
Maintain accurate and up-to-date client records
Ensure client information is handled confidentially and professionally
Front Desk Experience
Deliver a warm, welcoming, and professional front desk experience
Represent the clinic positively at all times
Ensure the reception area reflects the premium standard of the brand
Requirements and Qualifications
To be considered for the Customer Service Representative role at Reverse Aesthetics Limited, applicants must meet the following requirements:
Required Skills and Experience
Previous experience in a customer service or front desk role
Excellent verbal and written communication skills
Strong interpersonal and people-management skills
Ability to multitask and stay organized in a fast-paced environment
Technical Skills
Basic computer knowledge
Proficiency in using WhatsApp and messaging platforms for business communication
Ability to manage simple digital records and schedules
Personal Attributes
Professional appearance and attitude
Friendly, calm, and customer-oriented personality
High level of discretion and confidentiality
Strong attention to detail
Why Work at Reverse Aesthetics Limited?
Working at Reverse Aesthetics Limited offers more than just a job—it provides an opportunity to be part of a fast-growing premium brand in Nigeria’s aesthetic and wellness industry.
Benefits of the Role
Work in a luxury, professional environment
Opportunity to build a career in the healthcare and aesthetic industry
Exposure to high-end customer service standards
Gain experience working with a respected medical and aesthetic brand
Be part of a team committed to excellence and client satisfaction
Job Location: Victoria Island, Lagos
The role is based in Victoria Island, Lagos, one of Nigeria’s major business and lifestyle hubs. This location offers easy access to corporate offices, residential areas, and lifestyle amenities, making it ideal for professionals seeking career growth in a premium setting.
Application Closing Date
Application Deadline: Not Specified
Interested candidates are advised to apply as soon as possible, as recruitment may close once suitable candidates are selected.
How to Apply for Customer Service Representative at Reverse Aesthetics Limited
Qualified and interested applicants should follow the steps below:
Prepare a well-written CV highlighting your customer service experience and skills
Send your CV via email to:
reverseaestheticshr@gmail.comUse “Customer Service Representative” as the subject of your email
Ensure your application is clear, professional, and properly addressed.
Important Application Tips
Use a professional email address
Ensure your CV is up to date
Highlight relevant customer service experience
Avoid spelling and grammatical errors
Use the correct job title as the email subject
Frequently Asked Questions (FAQs)
Is Reverse Aesthetics Limited a hospital?
No. Reverse Aesthetics Limited is a premium aesthetic and medical spa specializing in non-surgical treatments, skin care, and aesthetic enhancements.
Is previous customer service experience required?
Yes. Previous customer service experience is required to perform effectively in this role.
Is the job full-time?
Yes. The Customer Service Representative position is a full-time role.
Where is the job located?
The job is located in Victoria Island, Lagos.
Is the application free?
Yes. There is no application fee required.
Can fresh graduates apply?
Fresh graduates may apply if they have relevant customer service experience or strong communication skills.
How will shortlisted candidates be contacted?
Shortlisted candidates will be contacted via email or phone for further steps.
Final Thoughts
The Customer Service Representative job at Reverse Aesthetics Limited is an excellent opportunity for individuals who value professionalism, client satisfaction, and career growth within a premium brand. If you have strong communication skills and enjoy working in a refined, customer-focused environment, this role could be the right next step in your career.
Apply early and take advantage of this opportunity to work with one of Nigeria’s leading aesthetic brands.