E-commerce Customer Service Officer at Lifemate Nigeria Limited

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Lifemate Nigeria Limited is a professional furniture multinational corporation with 14 outlets distributed across Lagos, Abuja, Port Harcourt, Ibadan, Warri and with core competencies in different types of furniture, like kitchen cabinets, wardrobes, bedroom furniture, hotel furniture, office furniture, dining set, light fittings, jacuzzi, steam box, shower cubicles, outdoor rattan products, interior decoration and so on.

We are recruiting to fill the position below:

 

Job Title: E-commerce Customer Service Officer
Location: Ikeja, Lagos
Employment Type: Full-time

Job Description

  • In this E-commerce and After-salesrole, you will be a primary contact by phone or email for customer inquiries about our products and brand.

Main Responsibilities

  • Provide knowledgeable answers to customer phone and e-mail inquiries regarding products and brand
  • Assist clients on order-on-line
  • Manage ongoing customer relationships
  • Develop collaborative, positive working relationships with showroom staff
  • Assist customers with after-sales service issues
  • Be a primary contact for customer inquiries about our products and brand.
  • Able to communicate concisely our company policies to client
  • Maintain and update regular client correspondence
  • Deal with orders in the back office and liaise with logistics
  • Follow-up on orders and liaise with customers, retail, repair services, buyers, etc
  • Follow-up on all customer requests to ensure the brand provides the highest level of customer service in the industry
  • Any other assignment as occasion demands

Job Requirements

  • BSc / HND in relevant qualification
  • Minimum of 2 years experience in customer service. Preferably in furniture industry.
  • Strong E-commerce background
  • Proactive personality and self-motivator
  • Demonstrates initiative with the ability to multi-task and detail oriented in a fast paced environment
  • Proven to be organized, methodical, rigorous
  • Strong computer skills in Microsoft Office applications and the ability to learn new applications quickly
  • Team player able to develop great relations with co-workers
  • Must be flexible and able to work WEEKENDS
  • Must be a sales-oriented person.
  • Quick learner with the ability to absorb extensive information on our brand’s history, product offerings and communications/advertising program
  • Outstanding written and verbal communication skills, great phone etiquette and elevated speech
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How to Apply
Interested and qualified candidates should send their CV to: hr@lifematenigeria.com using the Job Title “Customer Service Officer” as the subject of the email

 

 

Important Notes

  • The above statements are intended to describe the general nature and level of work to be performed by people assigned to this job.
    They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
    All personnel may be required to perform other responsibilities in addition to those specified from time to time, as needed
    • We do not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web
    • We are an equal opportunity employer and value diversity inclusion. We do not discriminate on grounds of colour, race, nationality, religion, age, ethnic origin, disability, gender, marital status, or sexual orientation in our employment practices
    • Our people are all equally gifted in unique ways: we come from diverse traditions, personal experiences and points of view. And we want to include yours, Are you ready to inspire us with your ideas?
    • We encourage all applicants to apply and does not practice any discrimination in any recruitment process.
    • Applications submitted after the deadline will not be considered.
    • Due to the urgency of the position, we have the right to recruit a candidate who matches the required profile before the above deadline
    • Only qualified candidates will be invited for interview
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Application Deadline  26th March, 2021.