Elvaridah Limited Recruitment 2025: Apply for Customer Service Executive Role in Lagos (Full-Time Position) 

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Elvaridah Limited Recruitment 2025: Apply for Customer Service Executive Role in Lagos (Full-Time Position) 

Are you a skilled communicator with a passion for customer satisfaction? Are you looking for the latest Customer Service Executive job in Lagos with opportunities to grow, learn, and build a solid professional career?
Elvaridah Limited has officially opened its recruitment for the role of Customer Service Executive, offering a dynamic and exciting opportunity for experienced professionals in customer service, call center operations, and social media communication.

In this comprehensive guide, you’ll find everything you need to know about the Elvaridah Limited recruitment, including job responsibilities, requirements, preferred skills, and the application process. If you’re searching for customer service jobs in Lagos, call center executive jobs in Nigeria, or customer support roles with social media management, this full breakdown will help you determine if this position is the right fit for you.

About Elvaridah Limited

Elvaridah Limited is a top-tier business management and growth consulting company in Nigeria. The firm specializes in helping organizations optimize performance, improve strategy, enhance structure, and scale operations efficiently. With expertise across various industries, Elvaridah focuses on the critical pillars of growth—business development, marketing, operational improvement, and people management.

Their primary mission is simple:

✅ Help companies grow
✅ Align cost with strategy
✅ Improve structure
✅ Build systems for long-term success

Through a highly comprehensive, all-inclusive approach, the company ensures that every aspect of a business—people, processes, marketing, operations, and customer experience—works together efficiently. Elvaridah continues to expand, and they are now looking for a dedicated Customer Service Executive in Lagos to support their customer engagement and communication efforts.

Job Title: Customer Service Executive

Location: Lagos, Nigeria
Employment Type: Full-time

This position is ideal for professionals with hands-on customer service experience, call center background, or strong digital communication skills. The company is looking for a customer-centric, passionate, and highly organized candidate who can deliver outstanding service across phone calls, social media, and digital channels.

If you’ve been looking for a customer service job in Lagos with growth potential, this opportunity may be the perfect match.

Job Summary

The Customer Service Executive will serve as the first point of contact between Elvaridah Limited and its customers. This includes handling telephone calls, responding to messages, resolving complaints, managing customer engagement on social media, and ensuring customer satisfaction across all touchpoints.

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The ideal candidate should have:

  • Experience in a call center or customer support environment

  • Strong social media communication skills

  • Excellent writing and speaking abilities

  • A proactive and problem-solving mindset

  • The ability to handle customer interactions with empathy and professionalism

This role requires working across multiple communication channels—including phone calls, email, social media, and CRM tools—to maintain a smooth and customer-focused experience.

Key Responsibilities

The responsibilities for this Customer Service Executive role at Elvaridah Limited include three major areas: call center duties, digital communication, and general administrative support.

1. Customer Service & Call Center Duties

The core part of the role involves managing customer interactions via calls and other direct channels. Responsibilities include:

✅ Handling Inbound & Outbound Calls

The candidate must professionally manage calls, respond to enquiries, resolve challenges, and provide accurate information to customers.
Quick response time, clarity, and empathy are essential.

✅ Responding to Customer Enquiries

Whether customers reach out via phone, email, or messaging platforms, the candidate must deliver timely and helpful responses.

✅ Documenting Customer Interactions

Every customer enquiry, complaint, feedback, or resolution must be documented in the CRM system for tracking and quality control.

✅ Following Up on Issues

The executive must ensure that all customer concerns are closed and the customer is satisfied with the outcome.

✅ Escalating Challenging Issues

If an issue requires higher-level attention, the candidate should escalate it to the appropriate department.

✅ Meeting Service Level Agreements (SLAs)

This includes maintaining call handling time, response time, and delivering high customer satisfaction scores.

2. Social Media & Digital Communication Duties

In today’s digital age, customer service extends beyond the phone. Elvaridah is seeking someone who can professionally manage customer enquiries online.

✅ Managing Social Media Enquiries

The candidate will monitor comments, direct messages, tags, and reviews across platforms like Instagram, Facebook, and more.

✅ Responding Promptly & Professionally

Timely responses help maintain brand reputation. The executive will reply to customer inquiries in the brand’s tone and style.

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✅ Basic Content Creation

The role includes drafting captions, replies, short content, or responses that align with the company’s communication style.

✅ Collaborating with Marketing Team

The candidate will occasionally work with the marketing department to ensure consistent messaging across platforms.

3. General Administrative & Customer Support Duties

Additional tasks include:

  • Maintaining a positive attitude toward customers

  • Preparing reports on customer service activities

  • Participating in training sessions to improve skills

  • Ensuring customer satisfaction and retention

This role is perfect for someone who enjoys fast-paced environments and is passionate about delivering excellent service.

Job Requirements

To qualify for this Customer Service Executive role at Elvaridah Limited, candidates must meet the following requirements:

Minimum Requirements

  • 2–4 years of experience in customer service or call center roles

  • Proven experience managing customer enquiries on social media platforms

  • Strong verbal and written communication skills

  • Excellent listening skills

  • Strong problem-solving and interpersonal skills

  • Proficiency with CRM tools and digital communication platforms

  • Ability to multitask and work under pressure

  • High level of professionalism and attention to detail

  • Basic content creation skills (text, captions, simple visuals)

Preferred Skills

Candidates with additional qualifications have an advantage:

  • Experience in service-based or product-based companies

  • Familiarity with social media management tools

  • Ability to work flexible hours (including weekends if needed)

  • Fast learner with a passion for customer engagement and brand communication

If you fit the above criteria, you stand a strong chance of succeeding in this role.

How to Apply for Elvaridah Limited Customer Service Executive Job

Interested and qualified candidates should submit their CV to:

📧 careers@elvaridah.com
📌 Use the job title “Customer Service Executive” as the email subject.

Application Deadline: Not Specified (Apply early to increase your chances!)

Why This Customer Service Executive Job Is a Great Opportunity

Here’s why this recruitment stands out among customer service jobs in Nigeria:

⭐ Career Growth:

Elvaridah is known for training and developing its staff, especially those in customer-facing positions.

⭐ Digital + Call Center Skills:

The role helps you build a rare combination of customer service, digital communication, CRM usage, and social media management experience.

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⭐ Work in a Structured Environment:

Elvaridah is a strategy-focused organization with strong systems and professional processes.

⭐ Competitive and Professional Experience:

This job prepares you for senior roles in customer experience, social media engagement, and relationship management.

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Frequently Asked Questions (FAQs)

1. What is the Elvaridah Limited Customer Service Executive Job About?

It is a full-time role in Lagos that involves managing customer calls, responding to enquiries, resolving complaints, and handling digital communication on social media.

2. Who Can Apply for This Job?

Anyone with 2–4 years of customer service or call center experience, strong communication skills, and social media management experience can apply.

3. Is Social Media Experience Required?

Yes. The role requires handling customer issues on platforms like Instagram, Facebook, and other digital channels.

4. Does the Role Require Weekend Work?

At times, yes. Flexibility is an advantage.

5. When Is the Application Closing Date?

No specified deadline, but early application is strongly recommended.

6. How Do I Apply?

Send your CV to: careers@elvaridah.com using “Customer Service Executive” as the email subject.

Final Thoughts

If you’re passionate about customer service, enjoy interacting with people, and want to work in a company focused on growth and innovation, then the Customer Service Executive role at Elvaridah Limited is a fantastic opportunity.

This job offers a chance to build strong call center experience, develop digital communication skills, and grow your career in a professional organization. Apply today and take the next big step in your customer service career!

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