Inguest Global Partners Limited – Our client, a reputable Commercial Bank, is recruiting to fill the position below:
Job Title: Customer Service Representative
Locations: Lagos, Abuja, Rivers, Enugu, Kaduna, Cross River, Sokoto, Edo
Employment Type: Full-time
- Deliver prompt and professional solutions for customer inquiries via phone, email, online chat, etc.
- Maintain documentation of customer inquiries and responses for future reference.
- Direct or route customer calls to appropriate personnel for assistance.
- Identify and implement new process plans to improve customer support service.
- Manage a large volume of customer calls in a friendly and courteous manner.
- Provide exceptional customer service.
- Greet and address customers in a friendly and respectful way.
- Handle dissatisfied customers politely and professionally.
- Track and follow up on all customer request promptly.
- Maintain broad knowledge of all company products, services, and promotions.
Experience, Qualification, and Required Skills:
- Minimum of HND / B.Sc degree from a reputable institution.
- Must have completed NYSC.
- Not more than 28 years.
- Good interpersonal skills.
- Professional, able to maintain confidentiality and ethical behavior.
- The candidate must be very smart.
- Excellent communication skills (both written & oral).
N75,000 monthly (gross)
- HMO, Pension, 13th Month, and Annual Leave Allowance.
How to Apply
Interested and qualified candidates should send their updated Curriculum Vitae (CV) to: [email protected] using “Customer Service Representative” as the subject of the email
Application Deadline 31st August, 2021
- The above statements are intended to describe the general nature and level of work to be performed by people assigned to this job.
They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
All personnel may be required to perform other responsibilities in addition to those specified from time to time, as needed
• We do not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web
• We are an equal opportunity employer and value diversity inclusion. We do not discriminate on grounds of colour, race, nationality, religion, age, ethnic origin, disability, gender, marital status, or sexual orientation in our employment practices
• Our people are all equally gifted in unique ways: we come from diverse traditions, personal experiences and points of view. And we want to include yours, Are you ready to inspire us with your ideas?
• We encourage all applicants to apply and does not practice any discrimination in any recruitment process.
• Applications submitted after the deadline will not be considered.
• Due to the urgency of the position, we have the right to recruit a candidate who matches the required profile before the above deadline
• Only qualified candidates will be invited for interview
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