Graduate Recruitment at Stanbic IBTC Bank

 

Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa’s financial system for 150 years, and now spans 16 countries across the African continent.

Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for resourceful individuals to join our dedicated team at our offices.

We are recruiting to fill the positions below:

Job Title: Client Service Officer

Job ID: 57260
Locations: Lagos, Abuja, Port Harcourt, Kano, Owerri, Uyo, Enugu, Jos, Minna, Ibadan, Asaba, Akure, Calabar
Job Sector: Banking

Job Purpose

  • To manage clients’ enquiries, complaints and request while ensuring prompt resolution (Group wide). Proactively and reactively cross sell the Group’s products.

Key Responsibilities/Accountabilities
Control chequebooks:

  • Attend to telephonic queries regarding cheque books.

Control Automated Teller Machine (ATM) cards:

  • Receive and handle ATM cards according to laid-down policies and procedures.
  • Ensure the ATM cards are locked away overnight.
  • Dispatch and receive ATM cards to/from away branches.
  • File ATM cards in received-date order.
  • Handle retained ATM cards according to laid-down procedures.
  • Perform daily balancing of ATM cards in conjunction with the Asset Custodian
  • Attend to all telephonic enquiries regarding ATM cards.

Statements:

  • Issue off-cycle statements at customer’s instance and take charges as appropriate
  • Keep records of all source instructions from customers

Reactive selling:

  • Identify cross-selling and migration opportunities and sell products/services reactively.
  • Participate in tactical sales/marketing activities as required.

SIPML Management:

  • Attend to all pension enquiries
  • Processing of client withdrawal application.
  • Processing of client change of account information and signature
  • Processing of NSITF transfer.
  • Processing of deceased person benefit withdrawal.
  • Print statement of account and registration certificate for the client
  • Cross sale.
  • Render daily report on applicable platform.

SIAML Management:

  • Attend to all Asset management enquiries
  • Processing of client subscription.
  • Processing of client redemption
  • Processing of client change of account information.
  • Processing of deceased person redemption
  • Print statement of account and registration certificate for the client
  • Dispatch all document to appropriate unit after execution
  • Cross sale

Preferred Qualification and Experience

  • A Bachelor’s Degree in any related field
  • 0 – 2 years banking experience, preferably interfacing with customers.
  • Strong relationship management background.
  • Experienced in upholding the highest levels of service.
  • Experience in completing credit applications successfully.
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Interested and qualified candidates should:
Click here to apply

 

Job Title: Asset Custodian

Job ID: 57259
Locations: Lagos, Abuja, Port Harcourt, Kano, Owerri, Uyo, Enugu, Jos, Minna, Ibadan, Asaba, Akure, Calabar
Job Sector: Banking

Job Purpose

  • To ensure the availability of treasury cash, reserve and blank forms.
  • Ensure the availability of a fully functional cash service to tellers including the custody and balancing of vault cash,  processing of vault deposits, withdrawal and handling of related reports.
  • Control treasury cash, blank forms, safe custody items and duplicate keys.
  • Understand and manage the risks associated with the custody of these items as well as the changes in the custody of assets through effective system controls

Key Responsibilities
Asset custodianship:

  • Custodian of treasury cash, reserve, blank forms and keys & cash
  • Ensure that the correct procedures for handling and movement of cash assets in the branch are adhered to.
  • Ensure that the correct security procedures are adhered to when cash is moved to agencies and delivered to/collected from Cash Management Unit.
  • Effective cash management to ensure vault approved limits are adhered to.
  • Receive notes and coins from tellers to be lodged into the vault.
  • Check physical cash received / evacuated in the presence of the Cash Management Unit (CMU) representatives.
  • Control Keys for container / trolley (Used for transporting cash from vault to tellers).
  • Assist with surprise checks of tellers.

Support functions:

  • Attend to branch account payments.
  • Issue Bank Cheques as required.
  • Counter sign issued Bank Cheques as required.
  • Reconcile all branch suspense accounts as listed below.
  • Attend to Cash Advance transactions.
  • Attend to all Records Administration issues in the branch
  • Attend to all issues on refunds on all closed customers accounts

ATM Custodians Support functions:

  • Carry out first level support (basic) on User’s workstations, scanners, or other peripherals
  • Resolve basic finacle issues such as applet, Invalid username/Password, or proxy exception errors, etc
  • Map users’ workstations to the Combo printer and ensure quality printout
  • Assist RIS connect remotely to systems & resolve simple LAN issues
  • ATM support including: simple power related issues on UPS and inverter, ATM operation support (Availability, Cash management, resolution of simple issues like cash jam, paper jam, etc)
  • Supervise vendors, contractors, PM engineers to ensure a good and neat work is done in the branch
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Reports:

  • ATM Reports
  • Operating Cash Report
  • Listing of ATM Transactions

Accounts:

  • Cash
  • Vault Reserve
  • ATM
  • Overage Account
  • Shortage Account
  • SRAs
  • Certified Cheque
  • Stale Cheques
  • Bank Cheques

Other Functions:

  • Custom Duty Payments
  • Mails Administration
  • Administration of Stationery (vault out of stationary items)
  • Maintenance of Office Equipment
  • Call-over functions

Registers:

  • Cash Advance Register – Petty cash
  • Bank Cheque Register.
  • Customs Duty Register (where applicable)

Preferred Qualification and Experience

  • Bachelor’s Degree from an accredited University
  • Minimum 2 years branch banking experience with exposure to tellering and safe custody.

Interested and qualified candidates should:
Click here to apply

 

Job Title: ATM Custodian

Job ID: 57217
Locations:  Lagos, Abuja, Port Harcourt, Kano, Owerri, Uyo, Enugu, Jos, Minna, Ibadan, Asaba, Akure, Calabar
Job Sector: Banking

Key Responsibilities / Accountabilities
Asset Custodianship:

  • Ensure that laid-down instructions for handling and movement of treasury cash to and from tellers SBV are adhered to
  • Ensure that current stock of blank forms received is recorded and signed for according to laid-down procedures
  • Ensure that record keeping is carried out according to laid-down instructions for treasury cash, blank forms and safe custody items
  • Ensure that swept deposits are correctly handled appropriately
  • Ensure that all irregular items have been actioned before the end of the day

Monitoring of cash holdings:

  • Ensure that cash does not exceed prescribed limits
  • Ensure that sufficient cash levels are maintained to meet normal customer requirements

ATM Up-time:

  • Ensure that Auto Bank and Auto Cash terminals are always adequately stoked with cash and stationery
  • Maintain close liaison with Auto Bank Control Centre to ensure that equipment problems are dealt with promptly
  • Ensure that potential faults that could cause equipment to malfunction are identified and resolved on time
  • Ensure that all ATM terminals are kept clean and maintained in good condition

ATM Cash:

  • Control ATM cash according to laid-down instructions
  • Balance cash at the required intervals
  • Report and action differences in ATM cash promptly
  • Ensure that ATM cash is safeguarded against unnecessary and preventable loss.

Reports:

  • Action ATM reports as listed on the Duty List promptly
  • Reconcile ATM cash daily
  • Action Care Suspects accurately and on time, resulting in reduced operating losses
  • Planning
  • Planning is generally on a daily to weekly basis within regular activity cycles
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Preferred Qualification and Experience

  • Minimum 2.2 from University
  • 1-3 years experience

Interested and qualified candidates should:
Click here to apply

 

Important Notes

  • The above statements are intended to describe the general nature and level of work to be performed by people assigned to this job.
    They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
    All personnel may be required to perform other responsibilities in addition to those specified from time to time, as needed
    • We do not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web
    • We are an equal opportunity employer and value diversity inclusion. We do not discriminate on grounds of colour, race, nationality, religion, age, ethnic origin, disability, gender, marital status, or sexual orientation in our employment practices
    • Our people are all equally gifted in unique ways: we come from diverse traditions, personal experiences and points of view. And we want to include yours, Are you ready to inspire us with your ideas?
    • We encourage all applicants to apply and does not practice any discrimination in any recruitment process.
    • Applications submitted after the deadline will not be considered.
    • Due to the urgency of the position, we have the right to recruit a candidate who matches the required profile before the above deadline
    • Only qualified candidates will be invited for interview

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