Insurance Customer Service Agent at Knoxville Insurance Knoxville, Tennessee, US

Full job description

Insurance Customer Service Agent

Customer Service

Who We Are

At Foundever, we deliver leading customer experience (CX) solutions to global insurance clients that offer their consumers many products including life, property and casualty, long-term care, retirement planning, investments, roadside assistance and warranty as one of the largest global providers of CX products. All calls are inbound calls only – no cold calling.

Your fantastic opportunity

This position will support one of the largest insurance providers in the United States for military members and their families. The primary function of the Entry Level Unlicensed Adjuster role is to interact with policyholders, claimants, agents and employees during the initial First Notice of Loss (FNOL) process for insurance policies. Property and casualty insurance in all states. Unlicensed adjusters will enter new loss report information, claim documents and loss information for auto and property claims. This will include setting up services for repair options, rental reservations, towing, coverage verification and policy information. The successful candidate will be expected to be understanding, empathetic and detail oriented as every caller will have experienced a loss. This skill is necessary to obtain all relevant information and effectively process the complaint. This role will handle between 10 and 20 claims per day in a cubicle with two monitors and a headset. Officers can take calls involving high-stress situations, such as car accidents at the scene. You must attend on site to receive help and/or training.

You’ll Enjoy

An award-winning culture built on over 35 years of industry-leading experience and a commitment to improving the employee experience. Whether you are on-site (on-site) or work from home depends on the results of your assessment and interview. You’ll thrive using your compassionate skills to help customers, while our paid training and benefits help you prioritize your financial, physical, and mental well-being to give you a sense of purpose in your role.

Responsibilities

Interact with customers, clients, insurance carriers and internal sources to provide coverage information and provide policy recommendations

Complete a variety of day-to-day client service transactions, including policy endorsements, certificates, binders, cancellations or other tasks

Weekly review of quality standards, metrics, and performance

Benefits:

Pay: $15.50/hr – $14/hr Training

100% Paid Training

Medical, Dental, Vision, and Wellness Benefits

Employee Assistance Program (EAP)

401K retirement plan with company match

Holiday Pay

Paid Time Off

Employee discounts

Referral bonuses

Internal Mobility (84% of our managers are promoted within)

Qualifications

Ability to complete pre-licensing courses and pass the applicable state exam and background screenings

Organized self-starter, dedicated to studying on their own and comfortable in a continuous-learning environment

Must be 18+ years of age

High school diploma (or GED equivalent)

Must pass a background check and drug screening

Must live with 50 miles of our Knoxville TN site. 11221 Outlet Dr, Knoxville, TN 37922

As a note for work-at-home positions, we require the minimum requirements of your home internet service; Mbps: 15 mbps download and 5 mbps upload.

Foundever requires a dedicated, distraction-free, quiet work environment during working and training hours, this includes pets, phone or other household members.

About Foundever™

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for 750+ of the world’s leading brands, from Fortune 500 companies to local startups. We know every action taken, no matter how small, has a significant impact. Supporting 9+ million customer conversations every day in 60+ languages across 45 countries, Foundever combines innovative thinking and digital solutions – including self-service, artificial intelligence (AI), and data-driven analytics – with the expertise and empathy to Create Connection. Value Conversation.

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