Job for Customer Service / Front Desk Officer in a Leading Financial Service Company

Madas Company Limited – Our client, a leading Financial Service company in Nigeria which focuses on loans and supply chain finance seeks to recruit a competent and well-experienced individual into the position below:

 

 

Job Title: Customer Service / Front Desk Officer

Location: Ojota, Lagos
Employment Type: Full Time

Job Description
This is not limited to the following:

  • Contact client by telephone to sell the company’s service.
  • Receive walk-in clients and attend to their needs.
  • Record names, addresses, purchases, and reactions of prospects contacted.
  • Obtain customer information such as name, address, and payment method, and enter into CRM.
  • Deliver scripted sales pitch to the customer.
  • Adjust scripted sales pitch to meet needs of specific individuals
  • Cold call, direct email, and perform other lead generation activities.
  • Receiving Calls and Making call to solve customer questions, inquiries, complains.
  • Analyze the current customer base to identify potential sales opportunities
  • Stay up to date on company best practices, policies, products, pricing, and promotions
  • Increase overall sales efficiency and profitability through excellent salesmanship.
  • Record customer details including reaction to the product or service offered
  • Answer telephone calls from potential customers who are responding to advertisement.
  • Contact customers to follow up on initial interaction.

Qualifications, Knowledge, Skills and Competency

  • OND / HND / B.Sc holders
  • Familiarity with relevant software, such as Microsoft Office Suite
  • Strong interpersonal and communication skills (both verbal and written)
  • Critical thinking skills, analytical
  • Proactive
  • People and customer management skills
  • Strong organizational skills
  • Good English Speaking
  • Good Telephone skill
  • Good customer communication skills
  • Working experience in call center or customer care center.
  • Creatively-minded, good at thinking ‘outside the box’
  • Skills of persuasion
  • Computer skills
  • Ability to travel when necessary to meet with customers and/or stakeholders and build business relationships
  • Must be available full time
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Requirements / Experience

  • Equivalent experience in related field acceptable as well
  • 1-3 years experience in Customer service
  • Good Telephone skill
  • Must live within Job location(Ojota, Ketu, Maryland).
  • Must be an intermediate level user of Microsoft office suite {Word, Excel and PowerPoint}
  • Must have passion for Sales

Basic Salary

  • N40,000 monthly.

 

 

How to Apply
Interested and qualified candidates should forward their CV’s to: itamah.ezekiel@madasfinance.com with position as subject title e.g. Customer Service / Front Desk Officer.

Note

  • If you are not qualified for this position please do not apply.
  • Only qualified and shortlisted candidates will be contacted.
  • Remuneration, attractive Basic and commission plus other benefits.
  • Only Candidates who stay within Job location will be considered

Important Notes

  • The above statements are intended to describe the general nature and level of work to be performed by people assigned to this job.
    They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
    All personnel may be required to perform other responsibilities in addition to those specified from time to time, as needed
    • We do not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web
    • We are an equal opportunity employer and value diversity inclusion. We do not discriminate on grounds of colour, race, nationality, religion, age, ethnic origin, disability, gender, marital status, or sexual orientation in our employment practices
    • Our people are all equally gifted in unique ways: we come from diverse traditions, personal experiences and points of view. And we want to include yours, Are you ready to inspire us with your ideas?
    • We encourage all applicants to apply and does not practice any discrimination in any recruitment process.
    • Applications submitted after the deadline will not be considered.
    • Due to the urgency of the position, we have the right to recruit a candidate who matches the required profile before the above deadline
    • Only qualified candidates will be invited for interview
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Application Deadline  5th February, 2021

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