Job Opportunities at Moniepoint Incorporated Moniepoint Incorporated is a leading global platform for business payments and banking, marking a significant milestone as QED Investors’ inaugural investment venture in Africa. With a clientele exceeding 600,000 businesses spanning various scales, we empower small and medium-sized enterprises (SMBs), facilitating their growth and expansion by granting equal access to essential tools.
We are currently seeking applicants for the following position:
Job Title: Moniepoint Customer Success Representative
Locations: Edo, Ondo
Job Type: Full-Time
Job Purpose
The primary responsibility of the Customer Success Representative is to foster strong customer relationships, thereby enhancing retention rates, bolstering loyalty, and ultimately augmenting customer lifetime value while minimizing churn. Serving as the initial point of contact for customers, the representative acts as an internal advocate, collaborating with diverse teams to swiftly address customer issues and proffer suggestions for optimizing the customer experience, informed by an analysis of issue logs or customer feedback.
Responsibilities
– Identify and evaluate customers’ needs to ensure satisfaction
– Cultivate enduring relationships and instill trust with customer accounts through transparent and interactive communication
– Furnish accurate, comprehensive information utilizing appropriate methods and tools
– Attain personal and team sales targets and manage call handling quotas
– Address customer grievances promptly, offering suitable resolutions and alternatives within specified timeframes, and ensuring follow-up to guarantee resolution
– Maintain records of customer interactions, manage customer accounts, and document files
– Adhere to communication protocols, guidelines, and policies
– Go the extra mile to engage customers effectively
Qualifications for Moniepoint Customer Success Representative
– Bachelor’s Degree
– Demonstrated experience in customer support or as a Client Service Representative
– Proficiency in phone contact handling and active listening
– Familiarity with CRM systems and methodologies
– Customer-centric orientation with the ability to adapt to diverse personalities
– Exceptional communication and presentation aptitude
– Proficient in multitasking, prioritization, and time management
– Residency in Edo State, Nigeria, is mandatory
Application Closing Date for Moniepoint Customer Success Representative;
Not Specified
Method of Application
Interested and qualified candidates should Apply
Edo State
Ondo state
Job Title: Moniepoint Field Credit Officer
Location: Benue, Bayelsa, Yobe and Nasarawa
Job Type: Full-Time
Job Purpose
As a Field Credit Officer, your primary responsibility will be to onboard and oversee businesses accessing our credit products. You will focus on expanding the loan portfolio while ensuring profitability by enforcing timely repayment. Your role involves evaluating businesses during the credit application process and utilizing innovative tools to monitor their performance throughout the loan term. Additionally, you’ll gather information related to the 5Cs of credit—capacity, character, and capital—making recommendations to management based on economic factors.
Job Responsibilities
– Identify and onboard eligible businesses within your designated area to establish accounts with Moniepoint.
– Engage with customers to encourage active account usage, facilitating their eligibility for credit access.
– Review and make decisions on loan requests by conducting comprehensive data analysis.
– Conduct physical visits to potential borrowers’ businesses to evaluate their financial records, considering inventory and turnover.
– Achieve targets for the gross loan portfolio and portfolio profit by maintaining a robust customer base and ensuring loan performance.
– Monitor the active loan portfolio to ensure ongoing account usage and repayment performance.
– Perform other credit-related tasks as assigned by a supervisor.
Qualifications for Moniepoint Field Credit Officer
– Minimum of an OND in any Business-related discipline.
– At least 2 years of experience in a sales role for credit products within a financial institution.
– Demonstrated understanding of credit risk analysis.
– Familiarity with financial analysis is advantageous.
– Must reside in Nasarawa.
Relevant Skills
– Strong attention to detail.
– Proficient in both simple and complex analytical skills.
– Excellent communication, presentation, and interpersonal abilities.
– Agility and perseverance.
Application Closing Date to Apply for Moniepoint Field Credit Officer
Not Specified.
Method of Application
Interested and qualified candidates should click here to apply online
Benue State
Bayelsa State
Yobe State
Job Title: Moniepoint IT & Data Privacy Compliance Auditor
Location: Lagos
Job Type: Full-Time
About the Role
We seek an experienced Auditor to support Moniepoint and play a pivotal role in assessing our technology and infrastructure to ensure compliance with relevant regulations and standards. This role involves identifying risks and providing recommendations for improvement. You will collaborate with internal stakeholders across Finance, Operations, Product, Engineering, Risk & Compliance, and Legal teams.
Responsibilities
– Collaborate with Audit Lead to plan internal audits.
– Conduct meetings and interviews to gather audit evidence, documents, and information.
– Analyze data to detect financial reporting errors, fraud, and operational risks.
– Examine business procedures, financial records, and perform audits under the guidance of Audit Lead.
– Evaluate compliance with company policies, procedures, and external regulations.
– Review internal control policies/procedures to ensure adequate coverage.
– Assess existing risk management processes and document results.
– Recommend mitigating controls for identified risks and follow up with responsible teams.
– Suggest improvements and updates to policies and procedures as necessary.
– Conduct risk-based reviews of IT systems with the guidance of Audit Lead.
– Report IT process/operational lapses promptly, investigate incidents, and detect losses.
– Participate in IT projects and product development to identify risks and recommend controls.
– Follow up with responsible teams to implement recommendations from auditors and analysts.
– Review system deployments to ensure security and compliance with development policies.
– Evaluate IT operations controls, staffing, training, and segregation of duties.
– Handle other assignments as delegated by the supervisor.
Minimum Requirements to Apply for Moniepoint IT & Data Privacy Compliance Auditor
– Bachelor’s degree in Accounting, Business Administration, Information Technology, or related fields. Master’s degree preferred.
– Minimum of 2 years’ experience in internal audit, internal control, IT Audit, or IT Control in a financial institution.
– Certification(s) such as ACA, ACCA, CIA, CISA, or CISM is advantageous.
– Strong organizational skills, attention to detail, and ability to thrive in a fast-paced environment.
– Excellent numerical, analytic, communication, and problem-solving skills.
– Sound judgment and objectivity.
– Deep understanding of the payments technology industry.
– Creative thinking to identify new approaches to risk and data security.
– Technical aptitude and ability to quickly grasp business needs, processes, software, and systems.
– Ability to manage multiple initiatives simultaneously.
– Strong analytical, organizational, and presentation skills.
– Excellent written and verbal communication skills with the ability to synthesize information and provide clear, concise recommendations.
Application Closing Date to apply for Moniepoint IT & Data Privacy Compliance Auditor
Not Specified.
Method of Application: Interested and qualified candidates should Click here to apply online