Job Recruitment at Outsource Nigeria – Omni Channel
Outsource Nigeria is a full-service Human Resources agency, specializing in providing outsourced turnkey manpower solutions to growing companies. Our solution include HR Services, Recruiting, Accounting, IT Support, Business Intelligence, Developers, and Operations including management and field / phone / automated based resources. The core of Outsource Nigeria’s success is its people.
We are recruiting to fill the position below:
Job Title: Business Development Manager
Location: Ikeja, Lagos
Employment Type: Full-time
Job Description
- The Business Development Manager is responsible for driving the growth of the microfinance bank through strategic planning, client acquisition, product development, and partnership management.
- The role involves identifying market opportunities, expanding the bank’s customer base, increasing revenue, and enhancing the bank’s presence in the target communities.
Key Responsibilities
Strategic Business Growth:
- Develop and execute strategies to attract and retain customers, especially micro, small, and medium enterprises (MSMEs).
- Identify new markets, products, and services to drive expansion and profitability.
- Lead the planning and execution of outreach programs, financial literacy campaigns, and branch activation efforts.
Customer Acquisition & Relationship Management:
- Oversee customer prospecting, onboarding, and engagement activities.
- Manage key customer relationships and ensure excellent service delivery.
- Analyze customer feedback and market trends to improve products and services.
Product Development:
- Work with internal teams to design and promote financial products tailored to the needs of low-income earners, small traders, and SMEs.
- Ensure all products are compliant with CBN microfinance guidelines and are commercially viable.
Sales & Marketing:
- Set and monitor sales targets for branches and field teams.
- Develop marketing strategies, promotional plans, and campaigns to increase visibility and customer uptake.
- Track and analyze performance metrics to optimize sales activities.
Partnership Development:
- Cultivate strategic partnerships with cooperatives, NGOs, fintechs, and other relevant stakeholders to enhance outreach.
- Represent the bank in industry events and forums to foster collaboration and brand recognition.
Reporting & Compliance:
- Prepare and submit monthly/quarterly business development reports to management.
- Ensure that all activities comply with the bank’s internal policies and regulatory requirements from the CBN.
Key Performance Indicators (KPIs)
- Growth in customer base and deposits
- Increase in loan disbursements and active loan clients.
- Achievement of revenue and profitability targets
- Market penetration and expansion into new communities
- Strategic partnership outcomes
- Customer retention and satisfaction rates
Requirements
- Bachelor’s Degree in Business Administration, Marketing, Sales, or a related field.
- 5–7 years of proven experience in business development, sales, or account management.
- Demonstrated success in achieving sales targets and managing client accounts.
- Strong sales and negotiation skills.
- Excellent communication and interpersonal abilities.
- Strategic thinking and problem-solving capabilities.
- Proficiency in CRM tools and Microsoft Office Suite.
- Self-motivated with a results-driven approach.
Salary
N300,000 / Month.
Application Closing Date
2nd July, 2025.
How to Apply
Interested and qualified candidates should send their CV to: jobs@outsourcenigeria.com using the Job Title as the subject of the mail
Job Recruitment at Outsource Nigeria – Omni Channel
Job Title: Managing Director
Location: Ikeja, Lagos
Employment Type: Full-time
Reports To: Managing Director (MD): Board of Directors
Supervises: Executive Management Team and Department Heads
Key Responsibilities
Strategic Leadership & Governance:
- Develop and implement the Bank’s strategic plan, policies, and business objectives.
- Lead the formulation and execution of financial, operational, and risk management strategies.
- Work closely with the Board to ensure alignment with corporate vision and long-term goals.
- Represent the Bank in regulatory, government, and stakeholder engagements.
Regulatory & Compliance Oversight:
- Ensure full compliance with CBN regulations, BOFIA, AML/CFT laws, and other statutory obligations.
- Oversee timely submission of all regulatory reports and returns.
- Implement appropriate internal controls and corporate governance practices.
Operational & Financial Management:
- Oversee the Bank’s day-to-day operations, ensuring optimal performance and efficiency.
- Monitor and drive profitability, cost control, and loan portfolio quality.
- Approve annual budgets and monitor performance against financial targets.
- Ensure effective credit risk management and loan recovery strategies.
Team Leadership & Human Capital Development:
- Lead and mentor the executive management team.
- Promote a performance-driven culture and continuous staff development.
- Oversee recruitment, succession planning, and staff welfare initiatives.
Customer & Market Development:
- Drive customer acquisition, product development, and digital banking initiatives.
- Build partnerships with development finance institutions (DFIs), fintechs, and other stakeholders.
- Ensure high standards of customer service and financial inclusion outreach.
Key Performance Indicators (KPIs)
- Achievement of financial targets (ROA, ROE, NIM, PAR ratios)
- Regulatory compliance and audit ratings
- Loan portfolio quality and recovery rates
- Customer base growth and retention
- Staff productivity and satisfaction
- Innovation and digital transformation metrics
Requirements
- Bachelor’s Degree in Finance, Economics, Business Administration, or a related field.
- MBA or Professional certification is preferred.
- Registration / membership to a relevant professional Body is an advantage.
- Must have 10 – 15 year experience with a minimum of 5yrs in a similar position.
- Strong knowledge of microfinance operations, CBN regulations, and financial inclusion strategies.
- Proven experience in microfinance, retail banking, or inclusive finance is highly desirable.
- Familiarity with relevant regulations (e.g., tax laws).
- Proficient in Microsoft Office and banking software/tools.
- Strong strategic thinking and execution skills.
- Excellent financial and risk management capabilities
- Deep understanding of regulatory frameworks and corporate governance.
- Exceptional leadership, interpersonal, and communication skills.
- Track record of innovation and driving business growth.
- High ethical standards and commitment to social impact.
- Integrity, independence, and a proactive approach to work.
Salary
N500,000 / Month.
Application Closing Date
2nd July, 2025.
How to Apply
Interested and qualified candidates should send their CV to: jobs@outsourcenigeria.com using the Job Title as the subject of the mail.
Job Recruitment at Outsource Nigeria – Omni Channel
Job Title: Credit, Risk & Recovery Manager
Location: Ikeja, Lagos
Employment Type: Full-time
Job Purpose
- The Credit, Risk & Recovery Manager is responsible for overseeing the bank’s entire credit risk management process—spanning credit origination, risk evaluation, portfolio monitoring, and recovery.
- This role ensures that credit decisions align with regulatory standards and internal policies while minimizing non-performing loans (NPLs) and optimizing recovery efforts.
Key Responsibilities
Credit Management:
- Develop, implement, and monitor credit policies and procedures in line with CBN regulations and the bank’s risk appetite.
- Evaluate and approve or recommend loan applications after thorough risk analysis.
- Oversee credit appraisal processes to ensure accurate assessment of customer creditworthiness.
- Monitor disbursements, loan performance, and ensure portfolio quality.
Risk Management:
- Identify, assess, and mitigate credit, operational, and market risks.
- Conduct regular stress testing, credit risk reviews, and portfolio analysis.
- Ensure compliance with internal risk limits and regulatory requirements.
- Maintain a risk register and recommend corrective actions to senior management.
Recovery & Collections:
- Develop and implement effective loan recovery strategies and policies.
- Supervise loan collection efforts and manage delinquent accounts.
- Liaise with legal and external recovery agents where necessary.
- Minimize loan losses through proactive engagement and restructuring where applicable.
Reporting & Compliance:
- Prepare regular reports on credit risk exposure, delinquency trends, and recovery performance.
- Ensure timely submission of reports to CBN and other relevant regulators.
- Assist in internal and external audits relating to credit and risk matters.
Key Performance Indicators (KPIs)
- Portfolio at Risk (PAR) ratios
- Loan recovery rates.
- Credit approval turnaround time.
- Non-performing loans (NPL) as % of total portfolio
- Regulatory and audit compliance scores
- Risk mitigation effectiveness.
Requirements
- Bachelor’s degree in finance, Accounting, Economics, or a related field (Master’s preferred).
- Professional certification (e.g., CPA, CFA) is a plus.
- 5–10 years of experience in credit management, risk assessment, and debt recovery.
- Strong understanding of financial statements, credit scoring, and regulatory frameworks.
- Excellent financial and risk management capabilities.
- Deep understanding of regulatory frameworks and corporate governance.
- Exceptional leadership, interpersonal, and communication skills.
- Track record of innovation and driving business growth.
- High ethical standards and commitment to social impact.
- Integrity, independence, and a proactive approach to work.
Salary
N300,000 per month.
Application Closing Date
2nd July, 2025.
Method of Application
Interested and qualified candidates should send their CV to: jobs@outsourcenigeria.comusing the Job Title as the subject of the mail.
Job Title: Director, Human Resources
Location: Lekki, Lagos
Employment Type: Full-time
Reporting To: Managing Director, Nigeria and West Africa & Chief People Officer
Key Interactions: Team Directors, CEO.
What You’ll Be Doing
People & Culture:
- Be a culture champion. Lead the rollout of people-first HR strategies and initiatives that align with our mission, values, and goals
- Be a trusted partner. Support managers with expert HR advice – from diagnosing challenges to co-creating solutions that unlock team potential.
- Hire right. Own end-to-end talent acquisition for Nigeria – sourcing, interviewing, and onboarding the best and brightest with the right skills and the right attitude.
- Create a winning experience. Ensure every touchpoint in the employee lifecycle – from onboarding to exit – is seamless, compliant, and meaningful.
- Know the market. Stay on top of compensation trends to ensure Pulse remains competitive, fair, and attractive to top talent.
- Drive performance. Manage our performance cycle with intention – from regular check-ins to formal reviews – keeping goals aligned and teams motivated.
- Nurture growth. Help employees tap into learning opportunities. Design training programs or partner with providers to develop our people.
- Keep us compliant. Maintain up-to-date records – from payroll to work permits – and ensure we’re always audit-ready.
- Track the pulse. Use HR metrics to monitor engagement and guide decision-making that drives a thriving workplace.
Key Responsibilities:
- HR Strategy & Culture, Talent Acquisition & Onboarding, Performance Management, Officer Operations & Admin
Other Responsibilities:
- The Director of HR will be expected to lead the strategic people agenda, partner closely with the executive team, and drive organizational effectiveness across a dynamic and growing business.
Criteria
- Proven experience working closely with senior management and other executives, particularly in providing strategic input on recruitment, performance management, talent development, and organizational growth
- Strong ability to navigate and manage a complex organizational structure
- Sector experience in media, marketing, telecommunications, or advertising is highly preferred
- Notice period of no more than one to two months
Compensation Package
- Monthly gross salary:NGN 1,500,000
- Quarterly variable pay:NGN 600,000, awarded based on achievement of set KPIs
- Access to training and growth opportunities within the organization
Application Closing Date
30th June, 2025.
Method of Application
Interested and qualified candidates should send their CV to: jobs@outsourcenigeria.comusing the Job Title as the subject of the mail.
Job Title: Mobile Money Operator Relationship Manager
Location: Ondo
Employment Type: Full-time
Reports to: Zonal Manager – South West
Job Summary
- The Ondo MMO Relationship Manager oversees the performance of agents, supports field operations, and drives usage of mobile financial services throughout Ondo State.
Key Responsibilities
- Develop and maintain a robust network of agents and merchants.
- Provide training and support for new and existing agents.
- Ensure operational uptime, liquidity availability, and prompt issue resolution.
- Monitor transaction trends and agent KPIs.
- Promote adoption of new mobile products and services.
- Execute agent engagement activities, such as town halls and incentive programs.
- Maintain accurate records of agent onboarding, transactions, and complaints.
- Track and report market feedback to improve service delivery.
Requirements
- Bachelor’s Degree in Business, Finance, or related field.
- 3 – 5 years’ experience in mobile money, fintech, or agent network management.
- Good knowledge of Ondo State’s demographics and communities.
- Proficient in field reporting tools and customer engagement.
Salary
N150,000 Monthly + N100,000 to N900,000 Commission + Car + PFA + HMO.
Monthly Target
30,000 application forms per month.
Application Closing Date
30th June, 2025.
How to Apply
Interested and qualified candidates should send their CV to:jobs@outsourcenigeria.com using the Job Title as the subject of the mail.
Job Recruitment at Outsource Nigeria – Omni Channel
Job Title: Customer Service Manager
Location: Head Office or Regional Office – Lekki, Lagos
Employment Type: Full-time
Reports to: Head of Operations / Director of Client Services.
Job Summary
- The Customer Service Manager leads the customer service team to deliver prompt, professional, and effective support to clients and partners.
- This includes overseeing customer touchpoints across channels and resolving escalated complaints.
Key Responsibilities
- Lead and manage a team of customer service officers, ensuring KPIs are met.
- Develop and enforce service standards, response time protocols, and escalation processes.
- Handle complex customer complaints and ensure resolution within SLA.
- Liaise with operations, technical, and finance departments to resolve systemic issues.
- Monitor customer satisfaction through surveys, feedback tools, and analytics.
- Recruit, train, and supervise customer service staff and corpers.
- Prepare detailed reports on customer queries, complaints, and service trends.
- Recommend improvements to systems and processes to enhance the customer experience.
Requirements
- Bachelor’s Degree in Business, Communication, or related field.
- 5–7 years of experience in customer service roles; 2+ years in a managerial capacity.
- Strong problem-solving, people management, and communication skills.
- Familiarity with CRM platforms, helpdesk tools, and customer analytics.
Salary Budge
N200,000 Monthly + PFA + HMO.
Application Closing Date
30th June, 2025.
Method of Application
Interested and qualified candidates should send their CV to: jobs@outsourcenigeria.com using the Job Title as the subject of the mail.
Job Title: Social Media Manager
Location: Head Office, Lekki, Lagos
Employment Type: Full-time
Reports to: Marketing Lead / Brand & Communications Manager
Job Summary
- The Social Media Manager is responsible for managing the company’s online presence, brand voice, and engagement across all social media platforms to drive visibility, trust, and customer engagement.
Key Responsibilities
- Develop and execute a comprehensive social media strategy.
- Create, curate, and manage content for platforms such as Instagram, Facebook, X (Twitter), LinkedIn, and TikTok.
- Monitor platform metrics, engagement rates, and conversion KPIs.
- Collaborate with customer service to respond to inquiries via social platforms.
- Plan and implement social media campaigns, promotions, and product launches.
- Manage the social media calendar and brand consistency across content.
- Stay updated with industry trends, digital tools, and competitor strategies.
Requirements
- Bachelor’s Degree in Mass Communication, Marketing, or a related field.
- 3 – 5 years’ experience in digital marketing or social media management.
- Strong copywriting, design coordination, and data analytics skills.
- Proficient with social media tools like Canva, Hootsuite, Buffer, Meta Business Suite.
Salary
N250,000 Monthly + PFA + HMO.
Application Closing Date
30th June, 2025.
How to Apply
Interested and qualified candidates should send their CV to:jobs@outsourcenigeria.com using the Job Title as the subject of the mail.
Job Title: Cashier / Sales Assistant
Location: Lagos
Employment Type: Full-time
Requirements
- Candidates should possess a minimum of an OND
- Retail experience is a strong advantage
- Strong customer service and communication skills
- Ability to organize, arrange, and merchandise effectively
- Basic computer skills and ability to operate a POS system
- Must be proactive, able to work under minimal supervision, and handle customer pressure professionally.
Working Hours:
- Alternate weekdays: 8:00 AM – 9:00 PM
- Alternate weekends: Saturdays 9:00 AM – 9:00 PM, Sundays 12:00 PM – 9:00 PM
- Public holidays: 9:00 AM – 9:00 PM.
Salary
N80,000 monthly.
Application Closing Date
30th June, 2025.
How to Apply
Interested and qualified candidates should send their CV to: jobs@outsourcenigeria.com using the Job Title as the subject of the mail.
Job Title: Mobile Money Operator Relationship Manager
Location: Osun
Reports to: Regional Manager – South West / MMO Operations Lead
Employment Type: Full-time
Job Summary
- The Osun MMO RM is tasked with managing agent relationships and performance within Osun State.
- The role focuses on service availability, agent activation, and driving financial inclusion.
Key Responsibilities
- Establish and grow a network of mobile money agents across Osun.
- Facilitate agent onboarding, KYC compliance, and liquidity management.
- Monitor daily transaction performance and support field troubleshooting.
- Conduct routine check-ins with agents to ensure optimal service delivery.
- Implement agent engagement initiatives to increase retention.
- Coordinate closely with the finance and product teams on agent feedback.
- Enforce compliance with company standards and regulatory guidelines.
- Generate weekly performance and field activity reports.
Monthly Target:
- 30,000 application forms per month.
Requirements
- Degree in Marketing, Business Admin, or a related discipline.
- At least 3 years of experience in agency banking or mobile money ecosystems.
- Familiarity with Osun terrain and financial services culture.
- Excellent communication and conflict resolution abilities.
Benefits
- Salary: N150,000 Monthly
- N100,000 – N900,000 Commission
- Car
- PFA
- HMO.
Application Closing Date
30th June, 2025.
Method of Application
Interested and qualified candidates should send their CV to: jobs@outsourcenigeria.com using the Job Title as the subject of the mail.
Job Title: Mobile Money Operator Relationship Manager
Location: Oyo
Employment Type: Full-time
Reports to: Regional Manager – South West / MMO Field Lead
Job Summary
- The Oyo MMO Relationship Manager is responsible for managing the agent and merchant network within Oyo State, ensuring high levels of engagement, performance, and compliance for mobile money operations.
Key Responsibilities
- Identify and onboard mobile money agents and merchant partners.
- Monitor agent activity and drive transaction volume growth.
- Train agents on platform usage, products, and compliance policies.
- Ensure agent liquidity through proactive monitoring and support.
- Resolve field issues quickly and escalate critical challenges as needed.
- Conduct regular field visits and agent performance reviews.
- Support product rollout and promotions within the state.
- Prepare and submit weekly reports on agent activities, KYC compliance, and market trends.
Monthly Target:
- 30,000 application forms per month.
Requirements
- Bachelor’s degree in Business, Economics, or related field.
- 3–5 years of relevant experience in fintech, mobile money, or agency banking.
- Good understanding of the financial service needs in Oyo State.
- Strong interpersonal and field-based operational skills.
- Proficiency in MS Office and mobile-based reporting tools.
Benefits
- Salary: N150,000 Monthly
- N100,000 – N900,000 Commission
- Car
- PFA
- HMO.
Application Closing Date
30th June, 2025.
Method of Application
Interested and qualified candidates should send their CV to: jobs@outsourcenigeria.com using the Job Title as the subject of the mail.
Job Title: MMO Relationship Manager
Location: Lekki Lagos, Abeokuta, Ogun
Employment Type: Full-time
Reports to: Regional Manager / MMO Field Coordinator
Job Summary
- The Ogun MMO RM manages and supports the performance of mobile money agents and partners throughout Ogun State. The role ensures continuous service availability, agent satisfaction, and regional revenue contribution.
Key Responsibilities
- Maintain and grow the agent and merchant base across Ogun.
- Drive usage of the company’s mobile wallet and payment platforms.
- Manage field-level escalations including downtime, fraud, or liquidity issues.
- Conduct KYC onboarding, compliance checks, and agent education.
- Support revenue generation through agent performance coaching.
- Collaborate with product, finance, and technical support teams.
- Report field insights, including customer trends and operational bottlenecks.
- Assist in organizing community-level activations or agent meetings.
Monthly Target:
- 30,000 application forms per month
Requirements
- Bachelor’s Degree in Business, Economics, or related field.
- 3–5 years of experience in agency banking, mobile money, or field relationship roles.
- Familiar with Ogun’s local government areas and business hubs.
- Strong problem-solving, negotiation, and presentation skills.
Salary Budget
N150,000 / Month + N100,000 to N900,000 Commission + Car + PFA + HMO
Application Closing Date
30th June, 2025.
How to Apply
Interested and qualified candidates should send their CV to: jobs@outsourcenigeria.com using the Job Title as the subject of the mail.
Job Title: Relationship Manager
Location: Lagos, Oyo, Ondo, Osun
Employment Type: Full-time
Reports to: Regional Manager / Zonal Head – South West
Job Summary
- The Ondo RM is responsible for managing the company’s agent and merchant ecosystem within Ondo State, ensuring quality service delivery, transaction growth, and market presence.
Key Responsibilities
- Recruit and onboard new agents, ensuring all regulatory documentation is in place.
- Conduct weekly monitoring of agent activities and resolve operational issues.
- Facilitate liquidity management processes for optimal transaction flow.
- Champion the brand in local communities and build loyalty among agents.
- Identify inactive agents and drive strategies to re-engage or replace them.
- Provide accurate and timely reporting of regional performance metrics.
- Assist with the roll-out of new services or product features.
Monthly Target:
- 10,000 Application forms per month
Requirements
- Degree in Business, Economics, Marketing, or any related discipline.
- 3+ years of experience in agency banking, fintech, or field-based financial services.
- Good understanding of agent banking ecosystem.
- Excellent communication, training, and client service skills.
Salary Budget
N250,000 / Month + Car + Driver + PFA + HMO
Application Closing Date
31st June, 2025.
How to Apply
Interested and qualified candidates should send their CV to: jobs@outsourcenigeria.com using the Job Title as the subject of the mail.
- Proven ability to grow and manage distributed teams.
Salary and Benefits
N350,000 Monthly + Car + Driver + PFA + HMO.
Application Closing Date
30th June, 2025.
How to Apply
Interested and qualified candidates should send their CV to: jobs@outsourcenigeria.comusing the Job Title as the subject of the mail.
Note: Don’t apply if you don’t have all the specified requirements.
Job Title: Chief Compliance Officer (CCO)
Location: Lekki, Lagos,
Employment Type: Full-time
Reports to: CEO / Board of Directors
Job Summary
- The CCO ensures the company complies with all legal and regulatory requirements and develops internal controls to minimize risk.
- The role involves oversight of AML/CFT programs, regulatory reporting, internal audits, and compliance training.
Key Responsibilities
- Develop and implement a robust compliance program.
- Monitor and interpret regulatory changes, ensuring timely updates to internal policies.
- Lead AML/CFT initiatives, including KYC, suspicious activity reporting, and agent monitoring.
- Liaise with regulators (e.g., CBN, EFCC, NFIU) and ensure timely regulatory reporting.
- Conduct compliance risk assessments and internal audits.
- Train staff on compliance and ethical business conduct.
- Ensure compliance in all regions of operation, including branch and agent-level activities.
- Provide reports to the board and escalate major compliance risks.
Qualifications & Experience
- Bachelor’s Degree in Law, Finance, Risk Management, or related field.
- Professional certifications (e.g., CAMS, CCEP, CRCMP) preferred.
- 7+ years in financial services compliance or risk management.
- Strong knowledge of Nigerian financial regulations, especially for mobile money operations.
Salary and Benefits
N200,000 Monthly + PFA + HMO.
Application Closing Date
30th June, 2025.
How to Apply
Interested and qualified candidates should send their CV to: jobs@outsourcenigeria.comusing the Job Title as the subject of the mail.
Note: Don’t apply if you don’t have all the specified requirements.
Job Title: Cashier / Sales Assistant
Location: Agidingbi, Ikeja – Lagos
Employment Type: Full-time
Requirements
- Candidates should possess a minimum of an OND
- Retail experience is a strong advantage
- Strong customer service and communication skills
- Ability to organize, arrange, and merchandise effectively
- Basic computer skills and ability to operate a POS system
- Must be proactive, able to work under minimal supervision, and handle customer pressure professionally
Working Hours:
- Alternate weekdays: 8:00 AM – 9:00 PM
- Alternate weekends: Saturdays 9:00 AM – 9:00 PM, Sundays 12:00 PM – 9:00 PM
- Public holidays: 9:00 AM – 9:00 PM.
Salary
N100,000 / Month.
Application Closing Date
30th June, 2025.
How to Apply
Interested and qualified candidates should send their CV to: jobs@outsourcenigeria.com using the Job Title as the subject of the mail.