RelianceHMO is a Y Combinator 2017 Winter Batch company backed by leading Silicon Valley Venture Capitalists that uses software, data science and telemedicine to make health insurance delightful, affordable and easier to access. Leveraging effective product management and growth strategies, we have successfully positioned ourselves as a competitive player in the Nigerian Health Insurance Industry.
In addition to the quality of our services, we are extremely proud of our dynamic work environment where you can be whoever you want to be. We are a team of bubbly, hardworking individuals whose culture and core values allow us complement each other and collaborate towards common goals.
We are recruiting to fill the positions below:
Job Title: Product Management Trainee
Location: Lagos
Employment Type: Full-time
The Position
- We are looking to develop self-starters who will join us in building the future of health and technology through our Product Management Training Programme. This is a 3-Month intensive training designed to provide Trainees with mentorship and self-study plans that will develop them into full-time Product Managers within RelianceHMO.
- The ideal candidate will be a team player – able to work across different stakeholders, communicate expectations openly and clearly, and welcome constructive feedback.
You’ll love this opportunity because
- There is a have a clear career path
- Opportunity to develop and improve your skills rapidly
- You’ll be responsible for products that contribute to making lives better
- You’ll have a lot of independence in managing projects
- We have a vibrant and active culture
- Co-workers are a close-knit, intelligent, and motivated team
Key Responsibilities
- Ideating, prioritizing, and coordinating the development of innovative products.
- Integrating usability studies, research and market analysis into product requirements.
- Defining and analyzing metrics that ensure the success of products.
- Understanding RHMO’s strategic and competitive position and deliver best-in-industry products
- Using A/B testing for our user platforms
- Designing and implementing strategies to grow our user/customer base
- Working with a team of talented engineers, designers and other stakeholders to bring products to life
Must Haves
- University degree in a reputable University (Minimum Second Class Upper)
- 0-2 years experience
- Exceptional problem solving and analytical skills
- A demonstration of curiosity, love for learning, creativity, execution and speed
- An ability to visualize technology solutions that address user needs and market opportunities
- Readiness to face unpredictable situations and come up with the best solutions backed by data
- Excellent communication and presentation skills
- Adaptable and excellent learning agility
Interested and qualified candidates should:
Click here to apply
Job Title: Pharmacy Technician
Location: Lagos
The Position
- The Pharmacy Technician on the Reliance Family Clinics team will be responsible for dispensing medications and providing excellent counseling for the patients seen at our clinics.
- Our pharmacy team will also be responsible for maintaining adequate stocks of medications and ensuring medications are stored to preserve their quality. The successful candidate will be friendly, excel in verbal and written communication and be technologically savvy.
- This person will have prior experience in retail or clinical pharmacy and be passionate about helping patients achieve their health goals.
- An ability to speak multiple relevant languages is a plus.
- You are a team player – able to work across different stakeholders, communicate expectations openly and clearly, and welcome constructive feedback.
- You’ll love this opportunity because…
- You’ll have a lot of independence in managing projects
- We have a vibrant and active culture
- Co-workers are a close-knit, intelligent, and motivated team
Key Responsibilities
- Provide friendly service to all our patients
- Accurately interpret patient prescriptions
- Advise patients on possible side effects of drugs and how to avoid or manage them
- Maintain adequate stock of medications on formulary
- Deliver excellent, patient-centered counselling on medications, adherence and preventive practices
- Use electronic medical records systems and electronic stock management tools
- Any other relevant tasks required for setting up and functioning of The Clinic.
Must Haves:
- Minimum Ordinary National Diploma (OND) in a related course or Certificate of Pharmacy Technician.
- Related experience is an added advantage.
- Experience using basic technology including laptops and tablet devices.
- Ability to provide patient counselling (advising in multiple relevant languages is a plus).
- Analytical, effective communicator, solution-oriented, strategic thinker and innovative.
- Friendly, enthusiastic, relationship builder and collaborator.
- Able to adapt to a fast-paced environment with a start-up mentality
Interested and qualified candidates should:
Click here to apply
Job Title: Reliance Care Officer
Location: Lagos
Employment Type: Full-time
The Position
- The ideal candidate will be responsible for interacting with our customers and various stakeholders, ensuring excellent customer service experience and client retention across all engagements. As one of the first contact for our customers and stakeholders, you will be expected to show a high level of product knowledge, learning agility, empathy, emotional intelligence and problem-solving acumen. Also, you are able to learn fast and work under high pressure.
- You are a team player – able to work across different stakeholders, communicate expectations openly and clearly, and welcome constructive feedback.
Key Responsibilities
- Communicate courteously with clients (Individuals and SMEs) across all assigned platforms.
- Respond to requests, enquiries and complaints from clients and prospective clients.
- Assist prospective clients in their choice of company’s Health Plan by providing relevant information.
- Follow-up on prospective clients and ensure they become actual clients.
- Upgrade enrollees’ Health plans accordingly.
- Escalate unresolved issues to the team lead and follow-up on the clients’ complaints.
- Politely attend to clients’ suggestions, objections and complaints.
- Communicate with clients to inform them of updates in service.
- Conduct surveys to evaluate Customer Satisfaction.
- Forward feedbacks, tasks and recommendations to appropriate units/personnel.
- Record details of customer feedback using the appropriate internal communication system.
- Document daily activities and forward report to Team Lead.
- Update the to-do list from communication with clients.
Must Haves
- Minimum of HND/ BSc in Communications, Marketing, or a relevant field.
- NYSC Discharge or Exemption Certificate
- Previous experience in Customer service or a related role is an added advantage
- Proficiency in the use of Microsoft Office tools and business software.
- Willingness to work on a shift basis and weekends.
- Working knowledge of customer service principles and etiquettes.
- Excellent emotional intelligence and problem-solving acumen.
- Excellent communication skills.
Interested and qualified candidates should:
Click here to apply
Important Notes
- The above statements are intended to describe the general nature and level of work to be performed by people assigned to this job.
They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
All personnel may be required to perform other responsibilities in addition to those specified from time to time, as needed
• We do not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web
• We are an equal opportunity employer and value diversity inclusion. We do not discriminate on grounds of colour, race, nationality, religion, age, ethnic origin, disability, gender, marital status, or sexual orientation in our employment practices
• Our people are all equally gifted in unique ways: we come from diverse traditions, personal experiences and points of view. And we want to include yours, Are you ready to inspire us with your ideas?
• We encourage all applicants to apply and does not practice any discrimination in any recruitment process.
• Applications submitted after the deadline will not be considered.
• Due to the urgency of the position, we have the right to recruit a candidate who matches the required profile before the above deadline
• Only qualified candidates will be invited for interview
Application Deadline 28th November, 2020
Job Vacancies at RelianceHMO