Globacom Limited is Africa’s fastest growing telecommunications company. Owned by the Mike Adenuga Group, Globacom is the market leading mobile service provider in Nigeria. At Globacom we hold our vision with very high esteem. This keeps us moving forward and pushes us to be the best while propelling us into the future. This vision is about you.
We are recruiting to fill the positions below:
Job Title: Service Manager
Ref No: SM
Location: Nigeria
Details
- We are in the process of launching our Customer Experience Centers in four major cities in Nigeria. The centers will bring the latest and greatest of ICT innovations that power the digital world to our customers.
- The centers are designed to showcase technologies and experiences that customers can preview before they buy and will also provide customers very exciting experience about our current products and services, while showcasing the possibilities of what the future brings in the world of information and communications.
- We desire to engage highly competent, talented and self-motivated individuals with excellent customer service orientation, backed with strong ICT skills to fill the position above.
Responsibilities
- Responsible for the regional E-2-E (End – to -End) customer experience.
- Dashboard reporting to the business and stakeholders.
- Should able to design and manage customer interaction to meet or exceed customer expectations.
- Increase customer satisfaction, loyalty and advocacy, to nurture and very good customer relationships
- Focus on reducing Customer Churn
- Inspire Customer Advocacy and increase Revenue.
- Support and basic knowledge to fix all technical issues at the experience center site which covers computers/Desktops, Laptops, Ruggedized tablets.
- Should able to manage & troubleshoots for Audio Visual Aids, Display Units, Power & Security
Experience
- Minimum of 10 years’ experience in Customer Service Management and Customer advocacy.
- Must be able to demonstrate a consistent profile of solution provider/problem solver with references.
Job Tilte: Coordinator Experience Centre
Ref: CEC
Location: Nigeria
Details
- We are in the process of launching our Customer Experience Centers in four major cities in Nigeria. The centers will bring the latest and greatest of ICT innovations that power the digital world to our customers.
- The centers are designed to showcase technologies and experiences that customers can preview before they buy and will also provide customers very exciting experience about our current products and services, while showcasing the possibilities of what the future brings in the world of information and communications.
- We desire to engage highly competent, talented and self-motivated individuals with excellent customer service orientation, backed with strong ICT skills to fill the position above.
Responsibilities
- Responsible for generating unique business plans, designs and strategies for meeting market objectives.
- Responsible for all the operational and strategic escalations affecting the delivery of objectives
- Manage the overall Business of Experience Centers.
- Inspire customer advocacy and increase revenue across the organization.
- Reinforce brand preference by actively driving the Innovative perception of the brand
- Responsible for driving the digital best practice and automation of operations across the organization.
- Active development of approaches regarding products and services in accordance with global best practice.
- Maintain excellent relationships with partners, vendors and customers.
- Responsible for Dashboard reporting to the Management.
- Increase customer satisfaction, loyalty and advocacy to nurture excellent customer relationships
- Responsible for team’s knowledge development as required to keep step with new Technologies
Experience
- Minimum of 15 years’ experience in Senior Commercial and Technology role in Telecommunications or FMCG of a Blue Chip Company.
- Skilled at negotiating and influencing decision makers.
- Prior track record of coordinating various units within a business to deliver excellent first class services.
- Good knowledge of business and product development.
- Excellent analytical and presentation skills.
Competencies & Attributes:
- Consistent, professional appearance and mannerism.
- Friendliness, active listening and should be able to manage internal & external customers.
- Should be a solutions provider with a problem solving attitude.
Job Title: Head, Sales & Marketing
Ref No: HS&M
Location: Nigeria
Details
- We are in the process of launching our Customer Experience Centers in four major cities in Nigeria. The centers will bring the latest and greatest of ICT innovations that power the digital world to our customers.
- The centers are designed to showcase technologies and experiences that customers can preview before they buy and will also provide customers very exciting experience about our current products and services, while showcasing the possibilities of what the future brings in the world of information and communications.
- We desire to engage highly competent, talented and self-motivated individuals with excellent customer service orientation, backed with strong ICT skills to fill the position above.
Responsibilities
- Manage the Sales & Marketing team for all the Experience Centers.
- Continuous development of sales strategies and approaches for various products and services.
- Manage & run through special promotions, sponsored events, etc.
- Maintains excellent relationships with clients through superior customer service.
- Responsible for generating unique sales plans, creating engaging advertisements, emails, and promotional literature, developing pricing strategies, and meeting marketing and sales human resource objectives.
- Responsible for big data / analytics services and Dashboard reporting to the business and stakeholders.
Experience
- Minimum of 12 years’ experience in Sales and Marketing with at least 5 years at a Senior Management level in Telecommunications or FMCG of a Blue Chip Company.
- Customer service, selling, negotiating and influencing, analysis and decision-making, and management skills.
- Good knowledge of the business environment.
- Good analytical and presentation skills
Job Tilte: Sales & Marketing Manager
Ref: S&MM
Location: Nigeria
Details
- We are in the process of launching our Customer Experience Centers in four major cities in Nigeria. The centers will bring the latest and greatest of ICT innovations that power the digital world to our customers.
- The centers are designed to showcase technologies and experiences that customers can preview before they buy and will also provide customers very exciting experience about our current products and services, while showcasing the possibilities of what the future brings in the world of information and communications.
- We desire to engage highly competent, talented and self-motivated individuals with excellent customer service orientation, backed with strong ICT skills to fill the position above.
Responsibilities
- Develop sales strategies and approaches for various products and services.
- Run through special promotions, sponsored events, etc.
- Maintains excellent relationships with clients through superior customer service.
- Increase customer satisfaction, loyalty and advocacy, to nurture and very good customer relationships.
- Reinforce Brand Preference.
Experience
- Minimum of 10 years Sales experience in a multinational Company.
- Customer service, selling, negotiating and influencing, analysis and decision-making, and management skills.
- Excellent written and verbal communication skills.
Job Title: Head, Regional Experience Centre
Ref No: HREC
Location: Nigeria
Details
- We are in the process of launching our Customer Experience Centers in four major cities in Nigeria. The centers will bring the latest and greatest of ICT innovations that power the digital world to our customers.
- The centers are designed to showcase technologies and experiences that customers can preview before they buy and will also provide customers very exciting experience about our current products and services, while showcasing the possibilities of what the future brings in the world of information and communications.
- We desire to engage highly competent, talented and self-motivated individuals with excellent customer service orientation, backed with strong ICT skills to fill the position above.
Responsibilities
- Manages the day to day running of the Experience Center
- Responsible for smooth service delivery, operation & maintenance and service management
- Increase customer satisfaction, loyalty and advocacy, to nurture and very good customer relationships.
Experience
- Minimum of 12 years’ experience in managing and running an experience center or a retail outlet.
- Good understanding of business in technology & sales understanding.
Job Tilte: Head, Service Delivery
Ref: HSD
Location: Nigeria
Details
- We are in the process of launching our Customer Experience Centers in four major cities in Nigeria. The centers will bring the latest and greatest of ICT innovations that power the digital world to our customers.
- The centers are designed to showcase technologies and experiences that customers can preview before they buy and will also provide customers very exciting experience about our current products and services, while showcasing the possibilities of what the future brings in the world of information and communications.
- We desire to engage highly competent, talented and self-motivated individuals with excellent customer service orientation, backed with strong ICT skills to fill the position above.
Responsibilities
- Manage the service delivery team for Experience Centre & Innovations road map.
- Responsible for smooth e-2-e (End to End) Service Delivery.
- Handle all the escalations related to service delivery, internally & externally.
- Manage partners and vendors to deliver on customer requirements.
- Responsible for excellent service delivery.
- Design and manage customer interaction to meet or exceed customer expectations.
Experience
- Minimum of 12 years in service delivery and customer service.in an experience center or a retail outlet.
Job Title: Service Delivery Manager
Ref No: SDM
Location: Nigeria
Details
- We are in the process of launching our Customer Experience Centers in four major cities in Nigeria. The centers will bring the latest and greatest of ICT innovations that power the digital world to our customers.
- The centers are designed to showcase technologies and experiences that customers can preview before they buy and will also provide customers very exciting experience about our current products and services, while showcasing the possibilities of what the future brings in the world of information and communications.
- We desire to engage highly competent, talented and self-motivated individuals with excellent customer service orientation, backed with strong ICT skills to fill the position above.
Responsibilities
- Responsible for the regional e-2-e (End to End) Service Delivery.
- Manage Partner and vendor to deliver on customer requirements.
- Responsible for the good customer experience.
- Should able to design and manage customer interaction to meet or exceed customer expectations.
- Increase customer satisfaction, loyalty and advocacy, to nurture and very good customer relationships
- Support with basic knowledge to fix all technical issues at the experience center site which covers computers/Desktops, Laptops, Ruggedized tablets.
- Manage & troubleshoots for Audio Visual Aids, Display Units, Power & Security
- Keeps Demo equipment operating by following operating instructions provided partners
Experience
- Minimum of 10 years’ experience as Service Delivery Manager (SDM).
- Good experience of Partner management (internal & external), technological upgrade and upsell management in tandem with the Service manager
- Excellent written and verbal communication skills.
Job Tilte: Head, Service Management
Ref: HSM
Location: Nigeria
Details
- We are in the process of launching our Customer Experience Centers in four major cities in Nigeria. The centers will bring the latest and greatest of ICT innovations that power the digital world to our customers.
- The centers are designed to showcase technologies and experiences that customers can preview before they buy and will also provide customers very exciting experience about our current products and services, while showcasing the possibilities of what the future brings in the world of information and communications.
- We desire to engage highly competent, talented and self-motivated individuals with excellent customer service orientation, backed with strong ICT skills to fill the position above.
Responsibilities
- Manage the Service Management team for all Experience Centers.
- Responsible for all SLAs ownership & their defense within the business.
- Represent the customer interest into the Organization.
- Responsible for the e2e (End – to -End) customer experience.
- Responsible for the design and management of customer interaction to meet and exceed expectations.
- Handle all the service issues escalations related to customers.
Experience
- Minimum of 12 years in service delivery and customer service.
- Customer service, negotiating and influencing, analysis and decision-making, and management skills. Areas of knowledge: the business environment, product knowledge, and financial awareness
- Good experience in e2e customer, technical upgrades and upsell management.
Remuneration
- The position attract competitive remuneration.
How to Apply
Interested and qualified candidates should e-mail their Resume, possibly with a scanned passport photograph to: [email protected] using the reference of the position as the subject of your mail.
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Important Notes
- The above statements are intended to describe the general nature and level of work to be performed by people assigned to this job.
They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
All personnel may be required to perform other responsibilities in addition to those specified from time to time, as needed
• We do not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web
• We are an equal opportunity employer and value diversity inclusion. We do not discriminate on grounds of colour, race, nationality, religion, age, ethnic origin, disability, gender, marital status, or sexual orientation in our employment practices
• Our people are all equally gifted in unique ways: we come from diverse traditions, personal experiences and points of view. And we want to include yours, Are you ready to inspire us with your ideas?
• We encourage all applicants to apply and does not practice any discrimination in any recruitment process.
• Applications submitted after the deadline will not be considered.
• Due to the urgency of the position, we have the right to recruit a candidate who matches the required profile before the above deadline
• Only qualified candidates will be invited for interview
Application Deadline 5th December, 2020.
