Manager, Performance and Service Assurance at MTN Nigeria

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MTN Nigeria – The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

We are recruiting to fill the position below:



Job Title: Manager, Performance and Service Assurance

Location: Nigeria
Employment Status: Permanent

Core purpose

  • Support the digital planning programme lead in ensuring the timely implementation of mtn’s digital transformation initiatives to enable positive business outcomes and growth in overall digital maturity scores.
  • Responsible (along with initiative owners and stream sponsors) for tracking digital kpis of initiatives impact; to assure benefits accrue to the bottom-line.

Job summary

  • Drive planned digital strategy for the successful delivery of MTNN digital transformation initiatives focusing on customer centricity to reflect in a positive and improved net promoter score and growth in digital maturity score.
  • Manage a portfolio of multiple projects across divisions and agile squads.
  • Work with internal and external customers to analyze the needs and align product roadmap to strategic goals.
  • Analysing performance trends and kpi tracking for different products on a weekly and monthly basis as required and share with senior management and stakeholders.
  • Analyse and execute on improvement strategies based on project / programme outcomes, e.g. lessons learnt, customer feedback and project closure reviews
  • Facilitate the change management and communication plans on delivered initiatives to drive optimal benefits realization.
  • Digital kpi and performance tracking of impact and progress of various initiatives against commitments to the bottom line.
  • Own and maintain updated product roadmap for the various initiatives across digital channels and payment platforms.
  • Develop scope and define backlog items (epic / features / user stories) that guide the agile software development team.
  • Develop and maintain an appropriately prioritized backlog of user stories for implementation across the different projects
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Job condition:

  • Normal MTN working conditions.

Requirements, Experience & Training    
Education / qualification:

  • First degree in any relevant discipline (a degree in Computer Science, Engineering or a Technical field is an added advantage)
  • In-depth knowledge of agile process and principles
  • Analytical and problem-solving skills
  • Design thinking experience.
  • Possession of agile / project management certification or an mba is advantageous
  • 6 – 13 years’ experience which includes:
    • Management track record of 3 years or more in telecoms or technology sectors as a product owner
  • Proven agile software development experience, preferably with apps, ecommerce web portals, payment / fintech solutions or chatbots.

Minimum Qualification:

  • BSc, BTech, BEng, HND Or Other.



How to Apply
Interested and qualified candidates should:
Click here to apply




Important Notes

  • The above statements are intended to describe the general nature and level of work to be performed by people assigned to this job.
    They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
    All personnel may be required to perform other responsibilities in addition to those specified from time to time, as needed
    • We do not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web
    • We are an equal opportunity employer and value diversity inclusion. We do not discriminate on grounds of colour, race, nationality, religion, age, ethnic origin, disability, gender, marital status, or sexual orientation in our employment practices
    • Our people are all equally gifted in unique ways: we come from diverse traditions, personal experiences and points of view. And we want to include yours, Are you ready to inspire us with your ideas?
    • We encourage all applicants to apply and does not practice any discrimination in any recruitment process.
    • Applications submitted after the deadline will not be considered.
    • Due to the urgency of the position, we have the right to recruit a candidate who matches the required profile before the above deadline
    • Only qualified candidates will be invited for interview
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Application Deadline  6th April, 2021

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