United Bank for Africa Plc (UBA) is one of Africa’s leading financial institutions, with operations in 19 African countries and 3 global financial centres: London, Paris and New York. From a single country organisation founded in 1949 in Nigeria UBA has grown to become a pan-African provider of financial services with over 11 million customers, through close to 1000 business offices and touch points globally.
We are recruiting to fill the position below:
Job Title: Customer Service Manager
Location: Nigeria
Job Objective
- Ensure quality customer service delivery through the provision of efficient and effective branch operation, while ensuring conformity with the bank’s laid down procedures and regulatory guidelines.
Roles and Responsibilities
- Ensure effective/efficient implementation of bank-wide policies with respect to branch operations.
- Supervise activities of operations staff to ensure timely and efficient service delivery to customers.
- Ensure proper documentation for all transactions and authorize transactions within approval limits. Ensure ABH is run at EOD.
- Ensure that the unit has adequate allocation of resources to enable it meet stated objectives – liaise with HCM/Corporate Services/IT and supervisors as applicable.
- Maintain strong control awareness in branch and ensure adequate departmental controls are in place for all products/processes. Ensure strict adherence with the Call over process.
- Provide timely and accurate reports (institutional and regulatory) on Branch Operations in prescribed formats and intervals.
- Ensure maintenance of appropriate confidentiality and security of customer and transactional information and safety of bank branch assets.
- Conduct / ensure branch training/meeting sessions in line with policy.
- Supervise account opening process and ensure complete documentation and prompt scanning of account mandates as well as tracking/follow-up on deferred documents.
- Ensure that branch ATMs are functional at all times and faults timely escalated and resolved.
- Ensure effective branch cash management – no cash outs, adherence to COP limits (obtain necessary approvals for excess), prompt evacuations etc.
Candidate’s Profile
- We are looking to hire talented and experienced individuals with 5 years’ banking operations experience in a commercial bank for our branches in Lagos and Ebonyi state. The ideal candidates must currently work in a commercial bank with minimum of 5 years’ relevant experience in banking operation.
Skills Required:
- General Managerial / Administration.
- Team building / Conflict Management.
- Strong Personality / Firm & Assertive.
- Capacity to manage and absorb pressure.
- Entrepreneurship / Taking Ownership.
- Supervisory skills.
- Organization / Coordination skills.
- Good Communication Skills (oral and written).
- Good Interpersonal Skills.
Knowledge Required:
- Good Knowledge and understanding of banking operations.
- Good Products Knowledge.
- Good understanding of Customer Services.
How to Apply
Interested and qualified candidates should:
Click here to apply
Job Title: Cash Officer
Location: Nigeria
Job Objective
- Act as a leader to enhance team performance to the delight of customers through efficient transaction processing.
Roles & Responsibilities
- Ensure effective and timely service delivery to customers at all customer service units.
- Provide service support needs for tellers; ensure the teller cubicles are manned and functional at all times.
- Maintain a customer friendly disposition at all times.
- Ensure prompt TAT in line with service level agreement.
- Ensure timely preparation and rendition of reports to internal and external parties as required from time to time.
- Acknowledge of MICR cheques issued on the system.
- Review teller’s payout limit, taking into cognizance the teller’s error rates
- Ensure that branch ATMs are functional at all times and that the ATMs do not run out of cash
- Ensure transaction vouchers are called over after the close of business daily
- Maintain up-to-date cash tellers’ proofs and vault registers.
- Ensure the branch maintains cash holdings within the approved COP limit.
- Ensure zero fraud tolerance / error rates.
- Supervise the activities of all tellers.
- Prompt and accurate consummation of all transactions within the bank’s approved turnaround time
- Administration of Cash and Vault.
- Ensure availability and workability of working tools for tellers
- Authorize all cash transactions above tellers’ limits
Candidate’s Profile
- We are looking to hire talented and experienced individuals with 3 years’ banking operations experience in a commercial bank for our branches in Lagos and Ebonyi state.
- The ideal candidates must currently work in a commercial bank with minimum of 3 years’ experience in Teller functions in the banking industry.
Skills Required:
- Good interpersonal skills.
- Excellent communication skills, both written and verbal.
- Excellent Numerical skills.
- Problem solving skills.
- Attention to details.
- Fast and error free processing.
- Customer friendly disposition.
- Supervisory skills.
Knowledge Required:
- Good knowledge and understanding of Teller Operations.
- Basic Accounting knowledge.
- Customer Relationship Management.
- Cashier activities.
How to Apply
Interested and qualified candidates should:
Click here to apply
Job Title: Profit Center Manager (Personal Banking / SME)
Location: Nigeria
Job Objective
- To coordinate the activities of retail teams through effective relationship management to meet/surpass financial targets to drive the profit growth of the branch.
Roles & Responsibilities
- Ensure significant increase in market share within own region.
- Drive performance of the unit – liability generation and quality risk asset creation.
- Risk asset appraisal, disbursement and monitoring.
- Drive the reactivation of all inactive/dormant accounts in the branch.
- Plan and implement marketing strategies to boost profit
- Supervise and coordinate the activities of account officers.
- Ensure effective relationship building and management with new and existing customers.
- Optimally exploit new and existing opportunities in the market.
- Perform other related duties as assigned by the Business Manager.
Candidate’s Profile
- We are looking to hire talented and experienced individuals to drive Personal Banking/ SME as Profit Centre Managers for all our branches across the country.
- The ideal candidates must currently work in a commercial bank as marketers for personal banking with 5 years’ experience.
Knowledge Required:
- Basic knowledge of Accounting, Finance and Economics.
- Banking operations, policies and procedures.
- Business development and acquisition
- Marketing, Selling and Cros
- Good knowledge of the Bank’s products and services.
Skills Required:
- Ability to evaluate needs of customers and determine what products or services would best serve those needs
- Good interpersonal skills
- Leadership and negotiation skills
- Good Relationship management skills
- Confident and must possess excellent networking skills.
- Excellent Communications skills (written and oral)
- Marketing and Selling skills
How to Apply
Interested and qualified candidates should:
Click here to apply
Job Title: Profit Center Manager (Consumer Loans)
Location: Nigeria
Job Objective
- To coordinate the activities of retail teams through effective relationship management to meet / surpass financial targets to drive the profit growth of the branch.
Roles and Responsibilities
- Ensure significant increase in market share within own region.
- Drive performance of the unit – liability generation and quality risk asset creation.
- Risk asset appraisal, disbursement and monitoring.
- Drive the reactivation of all inactive / dormant accounts in the branch.
- Plan and implement marketing strategies to boost profit
- Supervise and coordinate the activities of account officers.
- Ensure effective relationship building and management with new and existing customers.
- Optimally exploit new and existing opportunities in the market.
- Perform other related duties as assigned by the Business Manager.
Candidate’s Profile
- We are looking to hire individuals to drive Consumer loans as Profit Centre Managers in all our branches across the country.
- The ideal candidate must currently work in a commercial bank as marketers for consumer loans with 2-5 years’ experience in Relationship Management.
Skills Required:
- Ability to evaluate needs of customers and determine what products or services would best serve those needs
- Good interpersonal skills
- Leadership and negotiation skills
- Good Relationship management skills
- Confident and must possess excellent networking skills.
- Excellent Communications skills (written and oral)
- Marketing and Selling skills
Knowledge Required:
- Basic knowledge of Accounting, Finance and Economics.
- Business development and acquisition
- Marketing, Selling and Cros.
- Banking operations, policies and procedures.
- Good knowledge of the Bank’s products and services.
How to Apply
Interested and qualified candidates should:
Click here to apply
Job Title: Relationship Officer (SME)
Location: Nigeria
Job Objective
- To coordinate the activities of retail teams through effective relationship management to meet/surpass financial targets to drive the profit growth of the branch.
Roles & Responsibilities
- Ensure significant increase in market share within own region.
- Drive performance of the unit – liability generation and quality risk asset creation.
- Risk asset appraisal, disbursement and monitoring.
- Drive the reactivation of all inactive/dormant accounts in the branch.
- Plan and implement marketing strategies to boost profit
- Supervise and coordinate the activities of account officers.
- Ensure effective relationship building and management with new and existing customers.
- Optimally exploit new and existing opportunities in the market.
- Perform other related duties as assigned by the Business Manager.
Candidate’s Profile
- We are looking to hire talented and experienced individuals to drive Personal Banking/ SME as Relationship Officers for our branches in all 36 states in Nigeria.
- The ideal candidates must currently work in a commercial bank as marketers with 2 years’ cognate experience.
Skills Required:
- Ability to evaluate needs of customers and determine what products or services would best serve those needs
- Good interpersonal skills
- Good Relationship management skills.
- Confident and must possess excellent networking skills.
- Excellent Communications skills (written and oral)
- Marketing and Selling skills
- Leadership and negotiation skills
Knowledge Required:
- Basic knowledge of Accounting, Finance and Economics.
- Banking operations, policies and procedures.
- Good knowledge of the Bank’s products and services.
- Business development and acquisition
- Marketing, Selling and Cros.
How to Apply
Interested and qualified candidates should:
Click here to apply
Job Title: Relationship Officer (Commercial)
Location: Nigeria
Job Objective
- To establish and maintain positive customer relationships towards the growth revenue for the bank.
Roles & Responsibilities
- Approach customers with the aim of winning new business
- Meet with existing customers to strengthen business relationships with a view to increase financial growth of the bank.
- Aggressively market the bank’s products to ensure favorable market response and optimum build-up of revenue.
- Achieve set deposit targets / Contributions by acquiring business / investment deals from Private, Public, Individuals and Corporates.
- Prepare documentation on the creation of risk assets to increase business office profitability
- Sell / Cross-sell and Upsell the banks products.
- Market the brand.
- Follow up customers with dormant accounts, convince to resume dealings with the bank.
- Implement marketing strategies / programs laid out by the bank to boost profit.
- Listen to customer requirements and present appropriately to make a sale.
- Perform other related duties as assigned by the Business Manager.
Candidate’s Profile
- We are looking to hire talented and experienced individuals with 2 – 7 years Relationship Management experience in a commercial bank for our branches in all 36 states in Nigeria.
Knowledge Required:
- Good Knowledge of the products and services of the bank.
- Banking Operations, Policies, and Procedures.
- Excellent knowledge.
- Basic knowledge of Finance, Accounting and Economics.
- Business development and acquisition.
Skills Required:
- Ability to evaluate needs of customers, and determine what products or services would best serve those needs.
- Excellent Communication skills – oral and written.
- Must be self-driven, and have a passion for Marketing.
- Good Relationship management skills.
- Confident and possess excellent Networking skills.
- Must be Strong, Tenacious and Persuasive.
- Strong Selling / Marketing skills.
How to Apply
Interested and qualified candidates should:
Click here to apply
Job Title: Head of Processing
Locations: Nigeria
Job Objective
- Act as a leader to enhance team performance to the delight of customers through efficient transaction processing.
Roles & Responsibilities
- Responsible for all customer service (non-cash related) processing activities in the branch. These include Funds transfer, Clearing, Trops, LDU, etc.
- Ensure effective and timely service delivery to customers at all customer service unit.
- Ensure efficient TAT in line with service level agreements.
- Ensure effective utilization of physical assets at the Customer Service Support Unit.
- Recommend Process Improvements as it relates to Customer Service Support in a bid to ensue service efficiency and cost minimization.
- Ensure timely reconciliation and proof of accounts
- Ensure no Incidence of losses due to Fraud, Regulatory infractions, and Processing errors occur.
- Serve as an effective backup for the BOM.
- Drive timely and error-free processing culture among team members.
- Ensure timely balancing and execution of end-of-day procedures.
- Ensure timely and accurate collation of clearing cheques for presentation to ZPC.
- Perform other related duties as assigned by the BOM.
Candidate’s Profile
- We are looking to hire talented and experienced individuals with 3 years banking operations experience in a commercial bank for our branches in Lagos and Ebonyi state.
- The ideal candidates must currently work in a commercial bank with minimum of 3 years in banking operation.
Knowledge Required:
- Good knowledge and understanding of banking operations.
- Good understanding of basic accounting.
- Conflict management.
Skills Required:
- Good knowledge and understanding of Banking operations.
- Excellent customer service capabilities.
- Attention to details.
- Good Interpersonal skills.
- Fast and error free processing.
- Supervisory skills.
- High level of integrity /Sense of Responsibility.
- Basic Accounting knowledge.
- Analytical skills/Problem-solving.
How to Apply
Interested and qualified candidates should:
Click here to apply
Application Deadline 2nd December, 2021.
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Important Notes
The above statements are intended to describe the general nature and level of work to be performed by people assigned to this job.
They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
All personnel may be required to perform other responsibilities in addition to those specified from time to time, as needed.
We do not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.
Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.
We are an equal opportunity employer and value diversity inclusion. We do not discriminate on grounds of colour, race, nationality, religion, age, ethnic origin, disability, gender, marital status, or sexual orientation in our employment practices
Our people are all equally gifted in unique ways: we come from diverse traditions, personal experiences and points of view. And we want to include yours, Are you ready to inspire us with your ideas?
We encourage all applicants to apply and does not practice any discrimination in any recruitment process.
Applications submitted after the deadline will not be considered.
Due to the urgency of the position, we have the right to recruit a candidate who matches the required profile before the above deadline
Only qualified candidates will be invited for interview
Publisher’s Note:
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