Massive Job Openings at Stanbic IBTC Bank

Massive Recruitment at Stanbic IBTC Bank
Massive Recruitment at Stanbic IBTC Bank

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Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa’s financial system for 150 years, and now spans 16 countries across the African continent.

Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for resourceful individuals to join our dedicated team at our offices.

We are recruiting to fill the position below:

Job Title: UI / UX Designer

Job ID: 64406
Location: Nigeria

Job Sector: Banking
Work Arrangement: Fully Office Based

Job Purpose

  • Work with the business to design cutting-edge custom applications that will allow our meet business to stay ahead of the competition and achieve its strategic goals.
  • Ensure that all elements of the online user experience are optimized for improved usability, usefulness, and exceptional visual design.

Key Responsibilities / Accountabilities

  • Design structures and tools for systems that meet business needs, delivering the technical visualization of proposed applications for approval by the business and execution by the development team.
  • Use his or her understanding of programming languages and tools to build our product, write clean code, formulate more efficient processes, solve problems, and create a more seamless experience for users.
  • Ensure that relevant technical strategies, policies, standards and practices are applied correctly.
  • Work very closely with Product team, Technology and other respective teams towards the goal of uniform UI/UX of product across different platforms: Android, iOS and Web.
  • Create cutting-edge user experience (UX) and user interface (UI) designs for mobile apps and other digital solutions
  • Design cutting-edge user-centric solutions for digital learning environments and apps
  • Develop user-centric UX design deliverables using UX software such as InVision, Balsamiq, Axure, Sketch or Adobe Creative Suite.
  • Design cutting-edge, impactful andS appealing UI designs
  • Translate client requirements into high level designs, low fidelity mock-ups, wireframes, story boards, and screen flows and interactive prototypes
  • Develop user stories and journeys
  • Design, conduct, and document usability testing
  • Research and analyse market, the users and the roadmap for the product
  • Develop bespoke user experience designs based on individual client requirements
  • Work closely with the development team to implement the designed solution
  • Take accountability for the solutions design and overall quality of the development of all software solutions assigned to you
  • Think out of the box to innovate platforms beyond industry trends
  • Competitively position the user experience through activities that improve the usability, usefulness, and desirability.

Minimum Qualification and Experience

  • First Degree
  • Minimum of 5 years’ experience in software development
  • Basic HTML5, CSS3, and JavaScript skills are a plus.
  • One or more years of UX design experience.
  • Extensive experience in using UX design best practices to design solutions, and a deep understanding of mobile-first and responsive design.
  • Expertise in standard UX software such as Sketch, OmniGraffle, Axure, InVision, UXPin, Balsamiq, Framer, and the like is a must.
  • Familiarity with design software and technologies (such as InDesign, Illustrator, Dreamweaver, Photoshop) is also required.
  • Knowledge of front-end languages and libraries (Vue.js, HTML/ CSS, JavaScript, XML, jQuery)
  • Knowledge of back-end languages (Laravel, C#, Java, Python) and JavaScript frameworks (PHP, Angular, React, Node.js)
  • Familiarity with databases (MySQL, MongoDB), web servers (AWS, Google, Apache) and UI/UX design
  • Experience developing web and mobile application

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Job Title: Relationship Manager, Affluent Banking

Job ID: 64408
Location: Nigeria

Job Sector: Banking
Work Arrangement: Fully Office Based

Job Purpose

  • To develop and maintain a portfolio of important revenue generating client relationships within the defined affluent market segment.
  • Deliver and provide on-going service for a broad range of fee income and retail banking and investment products and services appropriate to affluent client.
  • Sales – 4 NTB accounts/week/RM, which translates to 16 NTB accounts per month and 192 per year.
  • Grow portfolio profitability through the utilisation of available multi-channel delivery strategies, such as actively managing customer migration onto electronic banking channels.
  • Manage customer migration between segments, sub–segments and the Private Banking business.
  • Proactively and timeously identifies potential problem accounts and formulates appropriate risk mitigating strategies.
  • Understands clients risk profile and maximises the ‘risk vs. reward’ balance for individual clients by optimising product mix.
  • Provides personalised services to clients.Cross selling products to existing business customers and prospects and makes referrals to branches and other lines of business as appropriate.
  • Comply with rules, regulations, and legislation governing the financial services industry.

Key Responsibilities / Accountabilities

  • Achievement of relationship manager sales budget
  • Growth / Volume – Customer acquisition and retention
  • Client profitability and Risk Management.
  • Cross-sell existing bank and group financial product and services to obtain greater share of wallet.
  • Execution of customer plan.
  • Resuscitate, retain and increase revenues from dormant, current and new private banking relationships.
  • Manage and own relationships with up to 200 clients in portfolio.
  • Job is largely a sales and marketing role with much time spent out marketing with a fair amount of travel for presentations and marketing of banks product and services.
  • Maintain close contacts with clients in the portfolio to establish an intimate knowledge of client’s needs.
  • Build incredible internal network within the group, to ensure the synergies and teamwork needed to maximise sales opportunities and optimise service delivery.
  • Develop strong partnership with Transactional bankers and rest of suite team to ensure excellent and seamless service.

Minimum Qualification and Experience

  • A First Degree or equivalent in any discipline and relevant professional certification in Banking, Business and Finance such as Chartered Financial Analyst (CFA) or Associate of Chartered Institute of Bankers (ACIB) from the Chartered Institute of Bankers of Nigeria (CIBN).
  • A Master’s Degree in Business / Finance or its equivalent would be an advantage.
  • 3 – 5 years relevant banking experience, preferably in a customer facing role and strong relationship management.
  • Must demonstrate hands-on experience in investment banking and Portfolio/Investment Management

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

 

 

 

 

 

Job Title: Team Lead, Affluent Clients

Job ID: 64409
Location: Nigeria
Job Sector: Banking
Work Arrangement: Fully Office Based

Job Purpose

  • Attract, acquire and maintain a portfolio of important revenue generating client relationships within the defined affluent market segment.
  • Deliver and provide on-going service for a broad range of fee income and retail banking and investment products and services appropriate to affluent client.
  • Grow portfolio profitability through the utilisation of available multi-channel delivery strategies, such as actively managing customer migration onto electronic banking channels.
  • Manage customer migration between segments, sub–segments and the Private Banking business.
  • Proactively and timeously identifies potential problem accounts and formulates appropriate risk mitigating strategies.
  • Understands clients risk profile and maximises the ‘risk vs. reward’ balance for individual clients by optimising product mix.
  • Provides personalised services to clients.Cross selling products to existing business customers and prospects and makes referrals to branches and other lines of business as appropriate.
  • Comply with rules, regulations, and legislation governing the financial services industry.

Key Responsibilities / Accountabilities

  • Achievement of relationship manager sales budget
  • Growth / Volume – Customer acquisition and retention
  • Client profitability and Risk Management.
  • Cross-sell existing bank and group financial product and services to obtain greater share of wallet.
  • Execution of customer plan.
  • Resuscitate, retain and increase revenues from dormant, current and new private banking relationships.
  • Manage and own relationships with up to 200 clients in portfolio.
  • Job is largely a sales and marketing role with much time spent out marketing with a fair amount of travel for presentations and marketing of banks product and services.
  • Maintain close contacts with clients in the portfolio to establish an intimate knowledge of client’s needs.
  • Build incredible internal network within the group, to ensure the synergies and teamwork needed to maximise sales opportunities and optimise service delivery.
  • Develop strong partnership with Transactional bankers and rest of suite team to ensure excellent and seamless service.

Minimum Qualifications and Experience

  • A First Degree or equivalent in any discipline and relevant professional certification in Banking, Business and Finance such as Chartered Financial Analyst (CFA) or Associate of Chartered Institute of Bankers (ACIB) from the Chartered Institute of Bankers of Nigeria (CIBN).
  • A Master’s Degree in Business/Finance or its equivalent would be an advantage.
  • 3 – 5 years of relevant banking experience, preferably in a customer facing role and strong relationship management.
  • Must demonstrate hands-on experience in investment banking and Portfolio/Investment Management.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

 

 

 

 

 

 

 

 

Job Title: Head, Merchant Solutions

Job ID: 64407
Location: Nigeria

Job Sector: Banking
Work Arrangement: Fully Office Based

Job Purpose

  • Driving the digital sales effort across all zones of the bank, working with the digital zonal sales representatives who are direct reports to this role

The role works with the zonal sales representatives to:

  • Identify sales opportunities for digital solutions
  • Ensuring that the best solutions are deployed to clients in a value adding way
  • Ensure maximum uptake and activity on our digital channels (Mobile App, Internet Banking, USSD, Cards, POS, Ecommerce etc.) across all customer segments in line with digitization drive
  • Generating leads and cross selling other Retail Products where required
  • Providing service support and relationship management for clients
  • Ensure optimal usage and high activity rates on digital channels across all zones

Key Responsibilities/Accountabilities

  • Identify, initiate and nurture strategic sales opportunities, partnerships and alliances with a view to acquiring and converting customers. This includes corporate and brand partnerships
  • Develop and execute acquisition strategies to maximize cross sells with existing customers across all business segments
  • Lead all acquisition efforts across the various electronic banking channels
  • Work with the marketing team to develop and implement campaigns and promotion to drive product adoption and usage
  • Work with cross functional teams (product, operations, risk) to develop custom solutions to address unique clients requirement
  • Plan coordinate and monitor sales growth on all electronic banking products

Minimum Qualification and Experience

  • Bachelor’s Degree in IT, Computer Sciences or related fields
  • Relevant experience in Strategic/Project management
  • 3-4 years experience in business support, personal and business banking

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

 

 

 

 

 

 

 

 

Job Title: Software Engineer, IDEAs

Job ID: 64397
Location: Nigeria
Job Sector: Banking
Work Arrangement: Fully Office Based

Job Purpose

  • Work with the business to design cutting-edge custom applications that will allow our meet business to stay ahead of the competition and achieve its strategic goals.
  • Key Responsibilities/Accountabilities
  • Design structures and tools for systems that meet business needs, delivering the technical visualization of proposed applications for approval by the business and execution by the development team.
  • The Software Engineer will use his or her understanding of programming languages and tools to build our product, write clean code, formulate more efficient processes, solve problems, and create a more seamless experience for users.
  • Ensure that relevant technical strategies, policies, standards and practices are applied correctly.
See also  RIVERS STATE UNIVERSITY (RSU) NKPOLU-OROWORUKWO, PORT HARCOURT RECRUITMENT FOR ACADEMIC AND NON-ACADEMIC STAFF

Minimum Qualification and Experience

  • First Degree
  • Minimum of 5 years’ experience in software development.

Full Stack Engineer:

  • Familiarity with common stacks
  • Knowledge of multiple front-end languages and libraries (Vue.js, HTML/ CSS, JavaScript, XML, jQuery)
  • Knowledge of multiple back-end languages (Laravel, C#, Java, Python) and JavaScript frameworks (PHP, Angular, React, Node.js)
  • Familiarity with databases (MySQL, MongoDB), web servers (AWS, Google, Apache) and UI/UX design
  • Experience developing web and mobile application.

Software/ FrontEnd Engineer (.NET / C#):

  • Proficient in object-oriented programming languages
  • Experience with .NET Core (ASP.NET Core) and / or C#
  • Knowledge of API Design, API Rest, API Security Framework, API Management, Open API, OpenShift
  • React, React Native, Angular, Javascript, Node.js.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

 

 

 

 

 

Job Title: Head, Technology Shared Service

Job ID: 63794
Location: Nigeria

Job Type: Full-Time Regular
Career Area: Engineering

Job Purpose

  • The primary objective of Technology Shared Service is to provide the disciplines that ensure the collective effort and output of the Technology organisation translates solely to sustainable high-quality Technology services that help to achieve the Stanbic IBTC Bank’s business objectives.

Key Responsibilites

  • Drive the formulation and delivery of Technology Strategies ensuring continuous alignment with the Stanbic IBTC Nigeria’s business strategies
  • Lead Business Management function in support of the Head, Technology & Operations of Stanbic IBTC Nigeria
  • Oversee reports and presentations on Technology performance
  • Oversee Technology Business Control team
  • Identify, report and resolve financial risks and issues
  • Manage manpower resources for the Technology Department of Stanbic IBTC Nigeria in collaboration with People and Culture
  • Oversee Production Assurance and Customer Care team responsible for Service Operations, Service Transition and Service Design
  • Benchmark service levels against other banks with a view to improving our services.

Qualifications

  • First Degree
  • Minimum of 10 years post qualification experience in Technology Service Management
  • Minimum of 5 years experience in the implementation of ITIL Processes (Incident, Problem, Change, Release, Service Asset & Configuration Management, Availability, Capacity and Financial Management processes
  • Minimum of 5 years experience in project delivery
  • Technology Infrastructure Library (ITIL)/IT Service Management qualification
  • Project Management Certification.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

 

 

 

 

 

 

 

Job Title: Client Service Officer – SIPML

Job ID: 64327
Location: Ekiti / Osun
Job Sector: Financial Services
Work Arrangement: Fully Office Based

Job Purpose

  • Responsible for attending to walk-in clients in an efficient, effective and courteous manner to achieve customer satisfaction, repeat patronage and referrals. He/she is expected to maintain a high level of integrity and ethical standards.
  • Responsibility includes ensuring prompt registration of new clients in a timely and error free manner, data recapture for clients’ record update and resolution of benefits application issues booked (including handling of confirmation letters to employers)
  • Must have the adequate knowledge to attend to any form of client enquiries, pension payment applications and complaints at their locations and promptly escalate Material Difficult and Unusual (MDU) situations/ transactions to the relevant Head Branch Operations (HBO) and where necessary, engage the Regional Head Branch Operations (RHBO).
  • Stands as a useful medium of feedback to management because of the sensitive nature of regular interface with clients.
  • Expected to proactively and reactively sell our products.

Key Responsibilities / Accountabilities
Quality Service Delivery:

  • Ensuring that walk in clients (including PenResolve [BOS] channel) are promptly attended to with the accurate/ correct information at first engagement (avoiding inconveniences of repeat visits) whilst confirming that details are only provided to the actual owners of the RSA (based on Biometric confirmation – Image and signature as well as security questions).
  • Must actively be up to date on information relevant to our products and services provided to clients when they visit.
  • Collection of properly filled RSA forms / DRE forms/ benefit application documents from clients and ensuring timely processing and diligent handling of the documents. NB: Relevant transaction documents are expected to be saved in the designated shared folder on H for prompt processing by relevant partner units.
  • Take ownership of all transaction requests processed by self and seeing to prompt resolution of same by relevant parties
  • Ensure supervision of assigned PBB enquiry officer and providing adequate support for excellent service delivery to our clients
  • Ensure client’s contact details are reconfirmed (and updated on the system where applicable) at every visit/ interaction
  • Ensure timely processing of all change requests received from clients. Logging and follow[1]through for execution within 24hrs. The executed instruction must also be saved in the relevant shared folder for ease of reference
  • Ensure that all interactions (no matter how trivial) are logged on NAV CRM/BMS promptly in clear concise terms and under the appropriate category
  • Ensure SMS or call request is made to Contact Centre to provide update to clients upon resolution of complaints logged at the Branch by the client
  • Ensure proper record keeping of all documents received and processed daily – Filing and forwarding the hardcopies to the regional offices for onward delivery to the archives.
  • Ensure prompt responses to enquiries from partner units
  • Always maintaining a clean desk policy and upholding our service creed of “before the sunset”.

Processing of clients’ benefits applications:

  • Ensure on-the-spot review and booking of issues against benefits applications received before client leaves the service desk (where clarification need to be sought from Contributions and Collections or RM, send mail instantly copying branch mailbox)
  • Review all pending benefits applications processed on a daily basis and ensure timely resolution of any outstanding issues for the applications to be filed promptly
  • Escalate any challenge to the relevant HOU of partner units (including logging of SLA breach e.g. coy reply delay by Fedex) looping the HBO as well as Regional HBO for prompt intervention
  • For benefits applications that are good to go, ensure to log on sharepoint and move application document from internal folder to external folder without delay for Reporting team to deal
  • Ensure applications are moved to the appropriate stage on NAV upon daily review without delay
  • Ensure notification (log sms request) is sent to customers for update on benefits application status.

Compliance with regulations/policies and Resolution of all complaints received:

  • Initiate steps to resolve problems affecting customer service in a timely manner either within the team or with responsible partner units and ensuring immediate escalation of issues that are Material, Difficult & Unusual to the Head, Branch Operations (HBO) and where applicable to the Regional HBO (RHBO) as they occur
  • Ensure operational activities are carried out in compliance with established regulations, policies, procedures, processes and Service Level Agreements (SLAs) guiding such operations.

Employee engagement:

  • Ensure active participation in daily connect session
  • Take ownership of personal development and ensure achievement of learning objectives
  • Take advantage of different platforms provided to employees for obtaining support/ guidance and providing feedback through surveys and workshops.

To ensure timely rendition of reporting and other adhoc responsibilities:

  • Ensure all assigned reports are handled for submission within timeline
  • Provide feedback on all enquiries from partner units within 24hrs (and engage appropriately where extended time is required)
  • Handle any other ad hoc tasks assigned by manager as appropriate

Value-add engagement with clients:

  • Identify sales opportunities and sell products/services reactively
  • Intimate clients of any ongoing business campaigns either in terms of general awareness or promo/reward offers

Prompt processing of registration and data recapture requests whilst ensuring integrity of our database without any errors:

  • Process both client and employer registration requests received at the Branch promptly with high level of due diligence.
  • Process all data recapture requests at the branch for timely update on ECRS
  • Ensure proper record keeping of all RSA/Micro Pension/DRE forms processed and forward to Admin for archiving within stipulated timeline.

Minimum Qualification and Experience

  • First Degree General Social Science
  • Any other qualification relating to the industry may be an added advantage.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

 

 

 

 

 

 

 

 

 

 

Job Title: Client Service Officer – SIPML

Job ID: 64332
Location: Maiduguri, Borno / Yola, Adamawa
Job Sector: Financial Services
Work Arrangement: Fully Office Based

Job Purpose

  • Responsible for attending to walk-in clients in an efficient, effective and courteous manner to achieve customer satisfaction, repeat patronage and referrals. He/she is expected to maintain a high level of integrity and ethical standards.
  • Responsibility includes ensuring prompt registration of new clients in a timely and error free manner, data recapture for clients’ record update and resolution of benefits application issues booked (including handling of confirmation letters to employers)
  • Must have the adequate knowledge to attend to any form of client enquiries, pension payment applications and complaints at their locations and promptly escalate Material Difficult and Unusual (MDU) situations/ transactions to the relevant Head Branch Operations (HBO) and where necessary, engage the Regional Head Branch Operations (RHBO).
  • Stands as a useful medium of feedback to management because of the sensitive nature of regular interface with clients.
  • Expected to proactively and reactively sell our products.

Key Responsibilities / Accountabilities
Quality Service Delivery:

  • Ensuring that walk in clients (including PenResolve [BOS] channel) are promptly attended to with the accurate/ correct information at first engagement (avoiding inconveniences of repeat visits) whilst confirming that details are only provided to the actual owners of the RSA (based on Biometric confirmation – Image and signature as well as security questions).
  • Must actively be up to date on information relevant to our products and services provided to clients when they visit.
  • Collection of properly filled RSA forms / DRE forms/ benefit application documents from clients and ensuring timely processing and diligent handling of the documents. NB: Relevant transaction documents are expected to be saved in the designated shared folder on H for prompt processing by relevant partner units.
  • Take ownership of all transaction requests processed by self and seeing to prompt resolution of same by relevant parties
  • Ensure supervision of assigned PBB enquiry officer and providing adequate support for excellent service delivery to our clients
  • Ensure client’s contact details are reconfirmed (and updated on the system where applicable) at every visit/ interaction
  • Ensure timely processing of all change requests received from clients. Logging and follow[1]through for execution within 24hrs. The executed instruction must also be saved in the relevant shared folder for ease of reference
  • Ensure that all interactions (no matter how trivial) are logged on NAV CRM/BMS promptly in clear concise terms and under the appropriate category
  • Ensure SMS or call request is made to Contact Centre to provide update to clients upon resolution of complaints logged at the Branch by the client
  • Ensure proper record keeping of all documents received and processed daily – Filing and forwarding the hardcopies to the regional offices for onward delivery to the archives.
  • Ensure prompt responses to enquiries from partner units
  • Always maintaining a clean desk policy and upholding our service creed of “before the sunset”.

Processing of clients’ benefits applications:

  • Ensure on-the-spot review and booking of issues against benefits applications received before client leaves the service desk (where clarification need to be sought from Contributions and Collections or RM, send mail instantly copying branch mailbox)
  • Review all pending benefits applications processed on a daily basis and ensure timely resolution of any outstanding issues for the applications to be filed promptly
  • Escalate any challenge to the relevant HOU of partner units (including logging of SLA breach e.g. coy reply delay by Fedex) looping the HBO as well as Regional HBO for prompt intervention
  • For benefits applications that are good to go, ensure to log on sharepoint and move application document from internal folder to external folder without delay for Reporting team to deal
  • Ensure applications are moved to the appropriate stage on NAV upon daily review without delay
  • Ensure notification (log sms request) is sent to customers for update on benefits application status.
See also  Job Recruitment for Field Officers at New Incentives

Compliance with regulations/policies and Resolution of all complaints received:

  • Initiate steps to resolve problems affecting customer service in a timely manner either within the team or with responsible partner units and ensuring immediate escalation of issues that are Material, Difficult & Unusual to the Head, Branch Operations (HBO) and where applicable to the Regional HBO (RHBO) as they occur
  • Ensure operational activities are carried out in compliance with established regulations, policies, procedures, processes and Service Level Agreements (SLAs) guiding such operations.

Employee engagement:

  • Ensure active participation in daily connect session
  • Take ownership of personal development and ensure achievement of learning objectives
  • Take advantage of different platforms provided to employees for obtaining support/ guidance and providing feedback through surveys and workshops.

To ensure timely rendition of reporting and other adhoc responsibilities:

  • Ensure all assigned reports are handled for submission within timeline
  • Provide feedback on all enquiries from partner units within 24hrs (and engage appropriately where extended time is required)
  • Handle any other ad hoc tasks assigned by manager as appropriate

Value-add engagement with clients:

  • Identify sales opportunities and sell products/services reactively
  • Intimate clients of any ongoing business campaigns either in terms of general awareness or promo/reward offers

Prompt processing of registration and data recapture requests whilst ensuring integrity of our database without any errors:

  • Process both client and employer registration requests received at the Branch promptly with high level of due diligence.
  • Process all data recapture requests at the branch for timely update on ECRS
  • Ensure proper record keeping of all RSA/Micro Pension/DRE forms processed and forward to Admin for archiving within stipulated timeline.

Minimum Qualification and Experience

  • First Degree General Social Science
  • Any other qualification relating to the industry may be an added advantage.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

 

 

 

 

 

 

 

 

 

Job Title: Client Service Officer – SIPML

Job ID: 64314
Location: Calabar, Cross River
Job Sector: Financial Services
Work Arrangement: Fully Office Based

Job Purpose

  • Responsible for attending to walk-in clients in an efficient, effective and courteous manner to achieve customer satisfaction, repeat patronage and referrals.
  • He/she is expected to maintain a high level of integrity and ethical standards. >> Responsibility includes ensuring prompt registration of new clients in a timely and error free manner, data recapture for clients’ record update and resolution of benefits application issues booked (including handling of confirmation letters to employers)
  • Must have the adequate knowledge to attend to any form of client enquiries, pension payment applications and complaints at their locations and promptly escalate Material Difficult and Unusual (MDU) situations/ transactions to the relevant Head Branch Operations (HBO) and where necessary, engage the Regional Head Branch Operations (RHBO).
  • Stands as a useful medium of feedback to management because of the sensitive nature of regular interface with clients
  • Expected to proactively and reactively sell our products

Key Responsibilities / Accountabilities
Quality Service Delivery:

  • Ensuring that walk in clients (including PenResolve [BOS] channel) are promptly attended to with the accurate/ correct information at first engagement (avoiding inconveniences of repeat visits) whilst confirming that details are only provided to the actual owners of the RSA (based on Biometric confirmation – Image and signature as well as security questions).
  • Must actively be up to date on information relevant to our products and services provided to clients when they visit.
  • Collection of properly filled RSA forms / DRE forms/ benefit application documents from clients and ensuring timely processing and diligent handling of the documents. NB: Relevant transaction documents are expected to be saved in the designated shared folder on H for prompt processing by relevant partner units.
  • Take ownership of all transaction requests processed by self and seeing to prompt resolution of same by relevant parties
  • Ensure supervision of assigned PBB enquiry officer and providing adequate support for excellent service delivery to our clients
  • Ensure client’s contact details are reconfirmed (and updated on the system where applicable) at every visit/ interaction
  • Ensure timely processing of all change requests received from clients. Logging and follow[1]through for execution within 24hrs. The executed instruction must also be saved in the relevant shared folder for ease of reference
  • Ensure that all interactions (no matter how trivial) are logged on NAV CRM/BMS promptly in clear concise terms and under the appropriate category
  • Ensure SMS or call request is made to Contact Centre to provide update to clients upon resolution of complaints logged at the Branch by the client
  • Ensure proper record keeping of all documents received and processed daily – Filing and forwarding the hardcopies to the regional offices for onward delivery to the archives.
  • Ensure prompt responses to enquiries from partner units
  • Always maintaining a clean desk policy and upholding our service creed of “before the sunset”

Processing of Clients Benefits Applications:

  • Ensure on-the-spot review and booking of issues against benefits applications received before client leaves the service desk (where clarification need to be sought from Contributions and Collections or RM, send mail instantly copying branch mailbox)
  • Review all pending benefits applications processed on a daily basis and ensure timely resolution of any outstanding issues for the applications to be filed promptly
  • Escalate any challenge to the relevant HOU of partner units (including logging of SLA breach e.g. coy reply delay by Fedex) looping the HBO as well as Regional HBO for prompt intervention
  • For benefits applications that are good to go, ensure to log on sharepoint and move application document from internal folder to external folder without delay for Reporting team to deal
  • Ensure applications are moved to the appropriate stage on NAV upon daily review without delay
  • Ensure notification (log sms request) is sent to customers for update on benefits application status

Compliance with Regulations / Policies and Resolution of all Complaints Received:

  • Initiate steps to resolve problems affecting customer service in a timely manner either within the team or with responsible partner units and ensuring immediate escalation of issues that are Material, Difficult & Unusual to the Head, Branch Operations (HBO) and where applicable to the Regional HBO (RHBO) as they occur
  • Ensure operational activities are carried out in compliance with established regulations, policies, procedures, processes and Service Level Agreements (SLAs) guiding such operations

Employee Engagement:

  • Ensure active participation in daily connect session
  • Take ownership of personal development and ensure achievement of learning objectives
  • Take advantage of different platforms provided to employees for obtaining support/ guidance and providing feedback through surveys and workshops

To Ensure Timely Rendition of Reporting and Other Adhoc Responsibilities:

  • Ensure all assigned reports are handled for submission within timeline
  • Provide feedback on all enquiries from partner units within 24hrs (and engage appropriately where extended time is required)
  • Handle any other ad hoc tasks assigned by manager as appropriate.

Value-add Engagement with Clients:

  • Identify sales opportunities and sell products/services reactively
  • Intimate clients of any ongoing business campaigns either in terms of general awareness or promo/reward offers.

Prompt Processing of Registration and Data Recapture Requests whilst Ensuring Integrity of Our Database without any Errors:

  • Process both client and employer registration requests received at the Branch promptly with high level of due diligence.
  • Process all data recapture requests at the branch for timely update on ECRS
  • Ensure proper record keeping of all RSA/Micro Pension/DRE forms processed and forward to Admin for archiving within stipulated timeline.

Minimum Qualification and Experience

  • First Degree in General Social Science
  • Any other qualification relating to the industry may be an added advantage

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

 

 

 

 

 

Job Title: Executive Banker, Affluent Banking (Nationwide)

Job ID: 64088
Location: Nigeria
Work Arrangement: Fully Office Based

Job Purpose

  • Provide banking solutions which meet the Executive Banking customer’s needs in accordance with the business segment’s value proposition To Provide an efficient personal banking service and support to a portfolio of branch based exclusive banking clients and High Net worth Individuals. Provide exclusive banking customers at the branch with basic day – to – day services.

Key Responsibilities / Accountabilities

  • Retain Executive Banking customers as per the criteria outlined in the segment value proposition and reflected by the Country segment strategy; Generate and pass on leads. Follow up to ensure that the customer is satisfied with the service received. Interact and build strong working relationships with Business Banking and Commercial Banking colleagues to entrench the holistic customer relationship with the bank. Interact frequently and build strong working relationships with enabler and fulfilment functions (including credit specialists, product specialists and wealth specialists) to shorten turnaround times.
  • Outputs and Measures:
    • Financial performance (growth in customer and portfolio revenue through retention, acquisition and increased cross-sell).
    • Customer Loyalty
    • Sales and financial targets as per KRA scorecard
    • Liability Generation
    • Profitability
    • Mining the ecosystems through Collaboration
  • Liaise effectively with the sales team to ensure seamless transfer of clients after sale has been concluded to relationship management; Retain ownership of customer requests, complaints and applications – follow every task through to completion keeping the customer updated on progress.
  • Outputs and Measures:
    • Contribution Growth (i.e. increase in customer profitability).
    • Customer retention
    • Pro-actively identify cross-sell opportunities within own portfolio of customers to maximise life cycle opportunities.
    • Be guided by the segment value proposition and sales targets as to what the priority products are both from a bank and customer perspective;
    • Take accountability for credit management of portfolio, including the completion of referral reports, taking action regarding exception reports to eliminate accounts in excess, ensure that all accounts have limits and that reviews occur timeously;
  • Appropriate Monitor initial activation and usage of transaction accounts and proactively take steps to mitigate dormancy
  • Outputs and Measures:
    • Contribution Growth (i.e. increase in customer profitability
    • Planning and management of customer calling program
    • Minimal non-performing loans, accounts in excess, unlimitised accounts, overdue reviews and credit application rework.
    • Service quality measured by customer satisfaction surveys.
    • Conduct a needs analysis with all new and existing customers to ensure that product opportunities identified are appropriate to meet the customer’s needs and priorities;
  •  Pro-actively manage the portfolio to maximise revenue for the Bank (referring to fees, margins and sales), minimise costs and risks, whilst maintaining and entrenching the customer’s relationship with the Bank appropriately.
  • Outputs and Measures:
    • Collaboration
    • Customer retention
  • Ensure that the Customer is central to the entire life cycle approach of maximising sustainable value add to both the Customer and the Bank;
  • Establish, build and strengthen relationships with customers, based on mutual respect, to retain customers and gain word-of-mouth referrals; Place equal emphasis on liability generating (non-borrowing) and borrowing customers.
  • Output and Measures:
    • Increased Customer satisfaction index
    • Customer retention
See also  Job Recruitment at The International Medical Corps

Minimum Qualification and Experience

  • First Degree
  • Field of study: Finance and Accounting, Business Commerce, General Social Science
  • Professional Qualifications: CIBN, ACA/ICAN, ACCA, ICEN, RIMAN

Experience:
Wealth Management:

  • Job Family: Wealth Advisory
  • Years: 1-2 Years
  • Experience Description: Must demonstrate hands-on experience in Wealth Advisory

Investment Banking:

  • Job Family: Investment Banking
  • Years: 1-2 Years
  • Experience Description: Must demonstrate hands-on experience in investment banking

Relationship Banking:

  • Years: 5-7 Years
  • Experience Description: Minimum of 5 years relevant banking experience, preferably in a customer facing role and strong relationship management.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

 

 

 

 

 

Job Title: Business Development Manager – SIPML

Job ID: 64024
Location: Port-Harcourt, Rivers
Job Sector: Financial Services
Work Arrangement: Fully Office Based

Job Purpose

  • The Business Development Manager is responsible in providing tailored consultative solutions for all Pension and Gratuity related matters in the region by driving voluntary contributions across the employees of assigned institutions and  growing SIPML’s market share in RSA Holders and Assets Under Management.
  • Responsible for ensuring clients perceive, feel and experience the Company positively through timely and conclusive resolution of pre and post sales issues; and other related/incidental matters.
  • The Business Development Manager is also responsible to support and deliver on  the  universal financial solution goals of the Stanbic IBTC Group

Key Responsibilities/Accountabilities
Achieve monthly sales target in RSA & Contributions:

  • Achieve and surpass assigned monthly RSA pin target
  • Achieve and surpass assigned monthly/yearly contribution target
  • Achieve and surpass assigned new employers targets
  • Grow SIPML’s wallet share of employer’s business by generating and creating more contributing RSA pins.
  • Provide advice to employers, on potential Pension/Gratuity solutions based on consultative analysis of their business model and pension industry dynamics.
  • Identify, initiate and convert leads for SIPML.
  • Operate within the Pencom guidelines and framework so as to avoid sanctions or infractions to the Company.
  • Analyze and review potential labor challenges or peculiarities that may lead to sub-optimization for the employer or organization.
  • Make physical / telephone calls / e-mails to clients for customer interactions
  • Organize and facilitate Interactive sessions and Rotating Desks/PoW with clients and prospective clients.
  • Effectively communicate and follow through, with client requests to back office /support units
  • Maintain and update comprehensive employers’ database.
  • Ensure Employers have updated contribution schedules.
  • Collect schedules from Employer for upload to clients’ accounts.
  • Follow up with employers on monthly pension contribution as at when due.
  • Increase number of funded and contributing RSA Pins in the department.
  • Consistently identify value to our customers by leveraging the various resources within the group
  • Ensure not more than 5% customer attrition from assigned institutions  during the transfer window
  • Collect and correct email mandates for employees in assigned institutions
  • Organize CFI capture with Organizations periodically by the regulator.
  • Grow SIPML’s share of mind among clients/ organizations in assigned institutions
  • Increase the funding and contribution ratios of employees’ contribution within assigned institutions
  • Proffer possible strategies/ways to improve sales and relating to customers.

Ensure Legislative Compliance and SIBTC standards

  • Educate and enlighten  employees and their employers about the dynamics of the Pension industry
  • Operate within the Pencom guidelines and framework so as to avoid sanctions or infractions to the Company
  • Ensure adherence to code of ethics and all other related guidelines
  • Ensure smooth internal & external stakeholder management

Minimum Qualification and Experience

  • First Degree in any field of study
  • Minimum of 5 years’ experience with exposure in sales relationship management & leadership position
  • Minimum of 5 years’ experience with exposure in client profiling
  • Minimum of 5 years’ experience with exposure in sales relationship management
  • Minimum of three years sales experience with exposure in sales and relationship management.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

 

 

 

 

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Important Notes

  • The above statements are intended to describe the general nature and level of work to be performed by people assigned to this job.
  • They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
  • All personnel may be required to perform other responsibilities in addition to those specified from time to time, as needed.
  • We do not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.
  • Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.
  • We are an equal opportunity employer and value diversity inclusion. We do not discriminate on grounds of colour, race, nationality, religion, age, ethnic origin, disability, gender, marital status, or sexual orientation in our employment practices
  • Our people are all equally gifted in unique ways: we come from diverse traditions, personal experiences and points of view. And we want to include yours, Are you ready to inspire us with your ideas?
  • We encourage all applicants to apply and does not practice any discrimination in any recruitment process.
  • Applications submitted after the deadline will not be considered.
  • Due to the urgency of the position, we have the right to recruit a candidate who matches the required profile before the above deadline
  • Only qualified candidates will be invited for interview

Publisher’s Note:

Deroundtable.com is a job, vacancy, career opportunity blog. We share daily updates on available Jobs, vacancies, local and international scholarships, Government/international organization loans and grants.

Deroundtable.com is not an agent of this organization, we can not assist any applicant secure a job, loan, grant or scholarship. We only share the information for interested persons to apply.

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What is a cover letter?

A cover letter is a one-page document that you submit with your resume to express your interest in a job opening. The purpose of a cover letter is to introduce yourself to an employer and provide a brief overview of your work history, professional skills, and an explanation why you’re the best fit for that job.

While your resume focuses on your qualifications and achievements, your cover letter expands on those achievements, showcases your personality, and explains why you’d be a good fit for the company.

How to write a cover letter that gets you the job

Here’s how to make a great cover letter for a job application:

Underneath your name in your cover letter header, list the following contact details:

  • First and last name
  • Email address (something professional, usually including your name)
  • Phone number
  • Mailing address (optional)
  • Linkedin profile link (optional)
  • Portfolio or website (optional)

After your header, include the date and following company contact information:

  • First and last name of the person you’re writing to, or the relevant department
  • Company address
  • Company phone number
  • Hiring manager’s email address

 

2. Address the hiring manager (ideally by their name)

Next, address your cover letter to the hiring manager by name if possible. A standard cover letter salutation includes the hiring manager’s first and last name, and begins with a “Mr.”, “Ms.”, or another relevant professional title.

3. Write an attention-getting opening paragraph

Start your cover letter with an informative, direct introduction by including the following details in the first one or two sentences:

  1. Job position: The title of the advertised position
  2. Company name: The name of the company you’re applying to
  3. How you discovered the opening: Whether you saw the job on LinkedIn, a job board, or were recommended to apply by a friend
  4. Intention to apply: An enthusiastic announcement that you’re applying for the open role and why you’re interested in or qualified for it
  5. Notable accomplishments: If you have relevant work experience, highlight one or two of your most notable achievements in your introduction to immediately grab the employer’s attention