Massive Recruitment at United Bank for Africa Plc (UBA)

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United Bank for Africa Plc (UBA) is one of Africa’s leading financial institutions, with operations in 19 African countries and 3 global financial centres: London, Paris and New York. From a single country organisation founded in 1949 in Nigeria UBA has grown to become a pan-African provider of financial services with over 11 million customers, through close to 1000 business offices and touch points globally.

We are recruiting to fill the position below:

 

Job Title: Customer Service Representative
Location: Nigeria
Employment Type: Contract

Responsibilities

  • Open and maintain accounts by recording account information
  • Resolve product or service problems by clarifying the customer’s complaint
  • Receiving calls and attending to customers complaints and also proffering adequate solution
  • Informs clients by explaining procedures, answering questions, providing information
  • Updates job knowledge by studying new product descriptions, participating in educational opportunities.
  • Determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution
  • Updating account information

Requirements

  • Interested candidates should possess a Bachelor’s Degree / HND qualification
  • 1 year work experience.

Interested and qualified candidates should send their updated CV to: [email protected] using the Job Title as the subject of the email.

 

 

Job Title: Transaction Officer (Bank Teller)

Location: Nigeria
Job Type: Full Time

Job Responsibilities

  • Ensure the laid down procedures are properly followed at all times.
  • Ensure all entries posted by the Unit have been properly authorized as per the delegation of authority.
  • Ensure timely and accurate posting of vouchers received.
  • Ensuring that laid down operating procedures is followed.
  • Undertake timely escalation of any suspicious instructions or payments to higher authority.
  • Realize Department Business Goals in cooperation with colleagues.
  • Identify your skill gap and share it with your manager on how to acquire required skills.
  • Ensure timely closure of all exceptions raised by either Internal Auditors or External Auditors.
  • Undertake periodic product/process review to tighten any existing gaps.
  • Manage information flow in both directions (upwards and downwards).
  • Receive client cash and cheque deposits and make withdrawal payments to clients based on duly completed instruction vouchers and cheques from the client.
  • Ensure all customer transaction entries are accurately posted with required authorized as per the existing delegation.
  • Ensure timely closure of all exceptions raised by either Internal Auditors or External Auditors.

Qualification & Experiences

  • Candidates with good understanding of Banking Operations
  • Only Ordinary National Diploma holders in any Banking or related discipline.

Key Performance:

  • People Management Skills
  • Managing & Developing yourself
  • Analytical and numerical skills.
  • Good Communication Skills
  • Team-working: building and developing high performance Teams

Required Knowledge:

  • General Banking Knowledge
  • PC and Spread Sheet Skills

Interested and qualified candidates should send their updated CV to: [email protected] using the Job Title as the subject of the email.

 

 

Job Title: Marketing Associate
Location: Nigeria
Employment Type: Full-time

Job Expectations

  • Good hands-on experience with tier 1 and 2 banks
  • Not less than 2 years working experience as a Marketing Associate
  • Good communication and analytical skills
  • Good Marketing/Selling skills i.e. Commercial/Corporate Products

Job Qualification

  • B.Sc. in any discipline
  • Not more than 35 years

Job Benefits

  • Highly competitive take-home salary i.e. mark up of the candidate current/last salary
  • Conversion structure to ET every 6 months based on performance
  • Good commission structure on every excess made on the average monthly target

 

Interested and qualified candidates should send their updated CV to: [email protected] using the Job Title as the subject of the email.

 

 

 

Job Title: SME Channel Solutions & Transaction Services Personnel

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Location: Nigeria

Job Objective(s)

  • Channel roll out across Nigeria and ROA markets
  • Drive prioritization of new development / client specific asks
  • Drive and monitor Channel performance by tracking Channel P&L, electronic conversion/ penetration, utilisation and cross sell
  • Actively promote strategic ERP integration (SAP, Oracle & SWIFTnet) to drive client stickiness
  • Drive and Monitor channel utilization (e-ratio), penetration and reduce dormancy for the respective markets
  • Identify opportunities to develop channel functionality of value add to clients including requirement gathering, business case creation, prioritization, execution & commercialization
  • Manage channel releases and commercialization via reviewing of functional specification, support and participation in testing and conduct training
  • Joint responsibility with Sales for developing, improving and leveraging senior client contacts within key local accounts with a primary focus on Transaction Banking products with a view to expand cross-sell
  • Understand the needs of customers and prospects, and implement structures and solutions to meet these needs
  • Work with operations to improve overall service standards and to ensure that quality of service to customers remains superior to competition

Minimum Education Qualifications

  • Minimum education level -First Degree

Previous Work Experience Requirements:

  • Two years relevant work experience

Skills required:

  • Interpersonal Skills
  • Negotiation skills
  • Customer service orientation
  • Strategic thinking
  • Communication skills (written and oral)
  • Cost management

Knowledge:

  • Basic banking operations, policies and procedures
  • Knowledge of Product Deployment Processes including regulatory requirements
  • Good understanding of emerging Financial technology trends and use cases
  • Deep understanding of the Technology Stack that drives Channels Business
  • Good Digital Banking and Payments product knowledge
  • Wide knowledge of Market Practices and Transaction Banking dynamics across the geographies under coverage

Interested and qualified candidates should:
Click here to apply

 

 

 

Job Title: Team Member, Enterprise Applications Support

Location: Nigeria

Job Objective(s)

  • Documentation of Enterprise architecture baseline
  • Process optimization
  • Project Delivery Effectiveness
  • Accuracy of application Configuration to reduced errors resulting from inaccurate configuration of data
  • Issue Closure within TAT
  • Adhoc

Minimum Education Qualifications

  • First Degree in Computer Science / Engineering, Systems Engineering or Operational Sciences with strong Information Systems component
  • A second degree in any of these disciplines, an MBA and/or technical certifications will enhance performance though not essential

Previous Work Experience Requirements:

  • 2 years relevant experience within a technology intensive environment (Financial Services, Telecommunications, etc) for BO

Skills required:

  • Applications support (ASUP L2)
  • IT Operations (ITOP L2)
  • Problem management (PBMG L3)
  • Information security (SCTY L3
  • Service level management (SLMO L2)
  • Configuration management (CFMG L3)
  • Change management (CHMG L3)
  • Release and deployment (RELM L3
  • Supplier relationship management (SURE L2
  • Learning & development management (ETMG L3)
  • IT estate management (DCMA L3)

Knowledge:

  • Change management experience gained within a large / complex operational business environment
  • Product Knowledge and Experience
  • Deep understanding of Customer Experience and the emerging trends, strategies and capabilities across all channels
  • Ability to optimize or redesign process flows to meet project requirements

Interested and qualified candidates should:
Click here to apply

 

 

 

Job Title: Team Lead, Digital Marketing

Location: Nigeria

Job Objective(s)

  • Achievement of PBT and AUC target
  • Grow existing business
  • Generate new businesses
  • Drive RSA PIN counts
  • Activate dormant employers
  • Create active impressions to drive engagements on social media platforms
  • Develop Top-of-Mind Awareness contents and videos for campaigns for social media platforms
  • Develop graphics for campaigns on social media platforms
  • Achieve zero negative press
  • Drive traffic to website
  • Establish presence on electronic platforms

Minimum Education Qualifications

  • First Degree in any field
  • Masters’ Degree or a Professional qualification will be an advantage

Previous Work Experience Requirements:

  • Minimum of 5 years’ experience in digital marketing
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Skills required:

  • Sound Oral and Written Communication Skills
  • Good Analytical/Problem solving skills
  • General Administration and Coordination skills
  • Good Leadership/Coaching and Supervisory Skills
  • Good Interpersonal skills
  • Capacity for working within deadlines
  • Good Initiative and Proactiveness
  • Responsiveness and Adaptiveness
  • Strong Personality. Being Firm and Assertive
  • Multitasking and Time Management
  • Team Building/Conflict Management Skills

Knowledge:

  • Sound knowledge of Pension Operations
  • Good Understanding of the PFC’s Systems and Applications e.g., NAV and Web Portal
  • Good Knowledge of Microsoft Office and Digital Marketing tools
  • Good Understanding of PenCom guidelines and Regulatory Requirements

Interested and qualified candidates should send their updated CV to: [email protected] using the Job Title as the subject of the email.

 

 

 

Job Title: Chief Information Officer

Location: Nigeria

Job Objective(s)

  • Set objectives and strategy of the Information Technology Department
  • Select and implement suitable technology to streamline all internal operations and help optimize their strategic benefits
  • Design and customize technological systems and platforms to improve customer experience
  • Plan the implementation of new systems and provide guidance to IT professionals and other staff within the organization
  • Oversees the technological infrastructure (Network and Computer systems) in the organization to ensure optimal performance
  • Direct and organize IT related projects
  • Monitor changes and advancements in technology to discover ways the Company would gain competitive advantage
  • Analyze the costs, value and risks of information technology to advise Management and suggest required actions.

Minimum Education Qualifications

  • First Degree in Computer Science, Engineering etc or relevant discipline
  • Master’s Degree or any relevant certification is an added advantage
  • ITIL Certified Expert also an added advantage

Previous Work Experience Requirements:

  • Minimum of 10 years’ experience in financial services, including Banking and Pensions
  • Proven experience as a CIO or similar managerial role
  • Excellent knowledge of IT systems and infrastructure
  • Background in designing/developing IT systems and planning IT implementation
  • Solid understanding of data analysis, budgeting, and business operations
  • Analytical and problem-solving capabilities
  • Excellent organizational, interpersonal, communications and leadership skills.

Skills Required:

  • Sound Oral and Written Communication Skills
  • Good Analytical/Problem solving skills
  • General Administration and Coordination skills
  • Good Leadership/Coaching and Supervisory Skills
  • Good Interpersonal skills
  • Capacity for working within deadline
  • Ability for good initiative and proactiveness
  • Ability to quickly adapt to new process
  • Strong Personality. Being Firm and Assertive
  • Capacity to Manage and absorb pressure
  • Team Building/Conflict Management Skills.

Knowledge:

  • Sound knowledge of financial services, including Banking and Pensions
  • Good knowledge of the company’s Policies, Product Manuals, and procedures
  • Good Understanding of the company’s Systems and Applications e.g., NAV, Finacle, U-direct
  • Good Knowledge of Microsoft Office
  • Good Understanding of PENCOM guidelines and Regulatory Requirements.

Interested and qualified candidates should send their updated CV to: [email protected] using the Job Title as the subject of the email.

 

 

 

Job Title: Team Member, Enterprise Integration

Location: Nigeria

Job Objective(s)

  • Implementation of process automation, leveraging on integration technologies based on the Enterprise Service Oriented Architecture Framework
  • Implementation of SLA and Notification Services for process and service monitoring
  • Orchestration technology implementation, administration and customization
  • Implementation of Business Activity Monitoring with performance indicators and dashboards for services
  • Solution design and analysis for process integration
  • Provide final Level support on middleware and service integrations
  • Provide 3rd level support for platform based solutions under purview before final escalation to vendor/OEM
  • Perform other duties as maybe assigned by the Department Head, Workflow Automation and Enterprise Integration and the Unit Head, Enterprise Integration

Minimum Education Qualifications

  • Bachelor’s Degree – Graduate Degree (BSc. BEng, B-Tech)

Previous Work Experience Requirements:

  • At least 3+ years of technical experience or as an architect/programmer in the following technologies
  • Collaboration technologies (Microsoft Office SharePoint Server 2007/2010/2013, Visual Studio Team System 2005/2008 and/or Team Foundation Server 2010)
  • Workflow Technologies (OOB SharePoint 2007/2010 Workflow, Microsoft InfoPath 2007/2010 with Microsoft SharePoint Designer 2007/2010, Microsoft Visual Studio Workflow Development)
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Skills required:

  • Systems development management (DLMG L6)
  • Team Foundation Server for SDLC Management.
  • Software development process improvement (SPIM L6)
  • Methods and tools (METL L5)
  • Systems design (DESN L4)
  • Solutions architecture (ARCH L5)
  • Process Integration (PIN L4)
  • Innovation (INOV L5)
  • Research (RSCH L3)
  • Technical Specialism (TECH L4)
  • C descendant Languages: ASP and/or C++ and/or C#, XML and/or REST, Web Services
  • Programming/software development (PROG L5)
  • Business Analysis (BUAN L4)
  • Application Support (ASUP L5)
  • Release and deployment (RELM L4)
  • Change implementation & management (CIPM L4)
  • Problem management (PBMG L4)
  • Emerging technology monitoring (EMRG L5)

Knowledge:

  • Ability to communicate ideas in both technical and user-friendly language
  • Ability to conduct research into application development issues and products
  • Development, customization and implementation of software solutions
  • Strong customer service skills and demonstrated ability to build professional relationships
  • Excellent knowledge of programming / systems analysis, as well as quality assurance, prototyping, construction, integration, and migration functions
  • Full lifecycle experience in architecting large scale scalable applications
  • Proven experience in overseeing the direction, development, and implementation of software solutions

Interested and qualified candidates should:
Click here to apply

 

Important Notes

  • The above statements are intended to describe the general nature and level of work to be performed by people assigned to this job.
    They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
    All personnel may be required to perform other responsibilities in addition to those specified from time to time, as needed
    • We do not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web
    • We are an equal opportunity employer and value diversity inclusion. We do not discriminate on grounds of colour, race, nationality, religion, age, ethnic origin, disability, gender, marital status, or sexual orientation in our employment practices
    • Our people are all equally gifted in unique ways: we come from diverse traditions, personal experiences and points of view. And we want to include yours, Are you ready to inspire us with your ideas?
    • We encourage all applicants to apply and does not practice any discrimination in any recruitment process.
    • Applications submitted after the deadline will not be considered.
    • Due to the urgency of the position, we have the right to recruit a candidate who matches the required profile before the above deadline
    • Only qualified candidates will be invited for interview

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