Moove Africa Latest Job Vacancies

Moove is on a mission to build the largest mobility fintech for emerging markets. Our starting point is a technology-enabled lending model to radically transform the availability of auto finance and vehicles for on-demand ridesharing services across tier 1 African cities. By doing so, Moove is creating sustainable jobs for mobility entrepreneurs in the mobility sector.

We are recruiting to fill the position below:

Job Title: City Security Liaison Officer

Location: Nigeria
Department: Operations

About the Role

  • We are looking for an experienced and passionate security expert with a go-getter attitude to be the City Security Liaison, reporting to the City Manager.
  • As a proven result-driven person, the City Security Liaison will be responsible for the security of Moove assets.
  • In this role, you will have a strong commitment to security rules and knowledge of all hazards and threats to safety, that make the organization and its assets more secure.
  • If you’ve got emergency response skills, some big ideas, and an uncanny knack for organizational safety, this is the role for you!

The Opportunity

  • We are looking for a City Security Liaison responsible for the security of Moove assets to ensure the safety of lives and assets. within our Operations team and be a representative and ambassador for the team across the company as well as to external stakeholders.
  • The ideal candidate for the role will be someone who is a Security expert and who also has deep networks within the law enforcement agencies.

What You’ll be Doing

  • Handle recovery: apprehension, accidented/damaged, stolen vehicles
  • Overseeing the security of the warehouse
  • Supervising the mobile police officers and recovery drivers
  • Recovering vehicles from non-compliant drivers, accident scenes, and law enforcement
  • Preparing accident reports
  • Preparing apprehension reports.

What You’ll Need for This Position

  • Degree in any discipline
  • 7+ years experience with the law and enforcement agency (preferably the National Police Force or army).
  • Experience with the transportation industry is an added advantage
  • Possess great Microsoft Office skills.
  • Possess effective report writing skills.
  • Must be an excellent communicator.
  • Possess strong negotiation skills.
  • Possess great interpersonal skills.
  • Outstanding organizational skills.
  • Analytical mindset and good problem-solving skills.

KPIs that will be measured after you start

  • Turnaround time in resolving issues
  • Rate of vehicle recovery.

Who You’ll Be Working with:

  • Directly reporting to our City Manager, and closely working with our Recovery Team.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

 

 

 

 

Job Title: Senior Manager – Quality, Fraud & Compliance

Location: Nigeria
Department: Operations

The Opportunity

  • We are looking for a competent Senior Manager – Quality, Fraud & Compliance to organise, design, and oversee all quality, fraud, and compliance programs across SSA.
  • As a member of the SSA Central Operations team, you will be comfortable in a “Prove your Moove” and “Moove fast” environment, able to operate and coordinate across multiple teams, and can thrive in a startup culture. You will be tasked with driving world-leading innovation, optimising the execution of work across teams, and be a champion of collaboration between the SSA Central Ops team and the local and global team.
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What You’ll be Doing

  • Develop and implement quality and Fraud policies, protocols and procedures across our various Sub Saharan Africa operations
  • Plan and coordinate compliance operations for specific operational projects and make recommendations for fraud identification.
  • Collaborate with various functional teams to design and enforce a process that ensures customers, partners, and teams meet quality standards
  • Identify the right vendors to partner with to improve driver and vehicle performance and behavior.
  • Prepare and coordinate field assignments to obtain relevant evidence and information.
  • Manage compliance programs focused on Operational Risk Management (fraud, safety, and trust, quality, partner onboarding, vehicle inspections)
  • Create new policies – Through deep analytics and careful auditing, identify new types of fraud and develop processes to eliminate them from the system
  • Analytics – Heavy analysis of our marketplace, customer, and vendor behaviour to identify and eliminate fraudulent behavior
  • Strategy – Decide which projects and areas of the compliance, quality, and fraud puzzle the team should focus on and set an aggressive timeline to reach those goals
  • Product Improvement – Proactively search for new features which could improve compliance, quality and reduce fraud. Also, analyse data to form proposals for improvements (e.g. implementation of new technology)
  • Customer Relations – Manage customer development and help them avoid developing fraudulent behaviors or try to help them get back in compliance and back on the road
  • Hustle – Take ownership of Moove’s growth in SSA and do whatever it takes to get the job done
  • Ownership – Own the creation of quality assurance and verifications process for various operational units and markets within the SSA regions
  • Be a champion of the quality by driving education and best practices on service quality metrics and processes
  • Proactively identify inconsistencies and gaps for fraud in operational processes and provide recommendations
  • Leverage communication tools to disseminate process uplifts and changes to all affected lines of businesses

KPIs that will be measured after you start:

  • <1% of estimated GBs per market lost to fraud
  • 100% compliance with all quality-related processes and

Who You’ll Be Working with:

  • Directly reporting to our Head of Central Operations, Sub Saharan Africa, and closely working with our Operations Teams across Sub-Saharan Africa.

What You will need for this position

  • Bachelor’s Degree in Economics, Finance, Statistics, Business, or similar field
  • 3-5 years of Risk Management/business analytics/operations management or related experience
  • Data-driven decision-making mentality and sound business judgment through strong analytical thinking
  • Startup all-hands-on-deck approach
  • Well-detailed and results-driven approach
  • Proficient in Google Suite
  • Excellent communication and interpersonal skills.
  • Outstanding organizational and leadership skills.
  • Honest and ethical with high levels of integrity, and confidentiality.
  • Experience in internal and external audit or compliance role is a plus

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

 

 

 

 

Job Title: Sales / Onboarding Executive

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Location: Nigeria
Department: Operations

The Opportunity

  • We are looking for an Onboarding /Sales Executive who will manage all onboarding projects, tasks, and deliverables within our operations team and also be a representative and ambassador for the team across the company as well as to external stakeholders.
  • The ideal candidate for the role will be someone who is skilled in rendering quality service to increase the company’s growth and revenue.

What You’ll Be Doing

  • Deliver 100% satisfaction, in-person support to our drivers.
  • Walk drivers through onboarding and all of the tools to be successful
  • Help brand the Moove name and get drivers excited
  • Stay on top of Moove policies and procedures
  • Register new drivers, and review accurate drivers’ information while ensuring compliance with Moove standards.
  • Welcome and greet customers delightfully.
  • Accurately describe Moove’s product features and benefits to drivers.
  • Ensure all onboarded drivers are transferred to the Moove Fleet account.
  • Resolve driver related issues

Who You’ll Be Working with:

  • Directly reporting to the City Fleet Manager and closely working with our Operations Team.

What You will need for this position

  • A Bachelor’s Degree in any field.
  • 1-2 years of experience.
  • Excellent communication skills.
  • Excellent interpersonal and presentation skills, with the ability to communicate effectively (written and oral) with others at all levels of the organization and externally.
  • Must be customer service-centric.
  • Must possess basic administration skills.
  • Ability to work independently, with little or no supervision.
  • Ability to work in a fast-paced environment.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

 

 

 

 

 

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Important Notes

  • The above statements are intended to describe the general nature and level of work to be performed by those assigned to this function.
  • It should not be construed as an exhaustive list of all responsibilities, tasks and skills required of persons so classified.
  • All employees may be required to undertake other responsibilities in addition to those specified from time to time, as required.
  • We do not charge any application, processing, training, interview, testing or any other fees in connection with the application or recruitment process. If you receive a fee request, please ignore it.
  • Also, please note that logos, slogans, names and titles are easily copied and reproduced. Therefore, particular care should be taken when submitting personal information on the web.
  • We are an equal opportunity employer that values ​​inclusiveness and diversity. We do not discriminate on the basis of color, race, nationality, religion, age, ethnic origin, disability, gender, marital status or orientation gender in our employment practices
  • Our employees are all equally talented in unique ways: we come from diverse traditions, personal experiences and perspectives. And we want to include your ideas, are you ready to inspire us with your ideas?
  • We encourage all applicants to apply and do not discriminate in any recruitment process.
  • Applications submitted after the deadline will not be considered.
  • Due to the necessity of the position, we are entitled to appoint a candidate who matches the required profile before the above deadline
  • Only qualified candidates will be invited for an interview

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