MTN Nigeria Recent Job Openings

MTN Nigeria – The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

We are recruiting to fill the position below:

Job Title: Manager – Business Performance and Reporting, Enterprise Business

Job Identification: 2779
Location: Nigeria
Job Schedule: Full time
Job Category: MTN Level 3
Reports To: Senior Manager – Analytics and Insight
Division: Enterprise Business

Mission

• To perform strategic planning functions and maintain models for business plans, reporting, pricing, and commissioning purposes.
• To support the Enterprise Business unit with product/service performance information by providing regular financial and non-financial information on viability, ongoing product/services performance, churn management, variance analysis, product projections/budget/forecast etc.

Description

• Develop internal and external sources of intelligence on a continuous basis and integrate/manage data and information from diverse sources to guide strategic plans and decision processes within Enterprise Business.
• Develop and maintain a database of records, data, and information that are relevant to the telecommunications industry and useful for the planning and optimization of MTNN business activities.
• Liaise cross-functionally with Finance in the overall business planning, budgeting, and forecasting process.
• Review the budget process and ensure that quality drivers and assumptions for business plans and the business rules are correctly applied to the process and the forecasting scenarios.
• Assess the MTNN business plan to articulate an understanding of the telecommunications industry as well as future developments to be considered.
• Serve the Division’s internal customers and provide solutions to improve the customer experience.
• Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviors and impact on non-compliance on bottom line results and company image/reputation.
• Review trends in the telecommunications industry and provide insight into issues and events that could be factored into the business planning, pricing, and commissioning processes as they affect MTNN operations and services.
• Coach and train the team to ensure understanding of the department’s objectives and goals, awareness of set targets/requirements and regularly review their training needs.
• Collaborate with other business units in developing business models and frameworks that support business decisions and assist in developing and reviewing scenarios within the models.
• Review individual team members’ performance and complete appraisals in accordance with employee performance appraisal procedures and time schedules.

Education

• First Degree in Accounting, Finance, Economics or Statistics
• A Master’s Degree in Business Administration (MBA) or a related discipline will be an added advantage
• Fluent in English

Experience:

• 6 – 13 years’ experience which includes:
  • Minimum of 6 years’ experience in an area of specialization; with experience in supervising/managing others.
  • Experience working in a medium to large organization.
  • Experience in hands-on accounting and financial forecasting.
• Strong talent for developing conclusions and recommendations from complex set of data.

Application Closing Date
29th May, 2023 (10:59 PM)

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Manager – Market Analytics, Enterprise Business

Job Identification: 2780
Location: Nigeria
Job Schedule: Full time
Job Category: MTN Level 3
Reports To: Senior Manager –  Analytics and Insight
Division: Enterprise Business

Mission

• Responsible for the management and coordination of external research work and projects for Enterprise Business in relation to providing specialist guidance and advice to the business.
• Provide analysis and strategic direction on various business issues, including, but not limited to pricing, promotion, opportunity sizing, and assortment optimization

Description

• Perform research, data collection, economic, statistical, and demographic analysis using professionally accepted techniques and methodologies.
• Manage all internal research projects and advising or guiding colleagues planning to conduct their own research about the findings of previous research undertaken and on methodologies for prospective research projects.
• Manage external projects as required, including scoping the research, defining research methodology.
• Source the most appropriate external research agencies for specific research projects, using an outsourced research coordinator where appropriate, and ensuring these are delivered on time and to the required standard or specification.
• Drive Enterprise Business’ increased trialing, piloting, and consultation activity.
• Commission consumer panels or surveys to develop customer insight that will inform the organisation’s decisions regarding product development and outward-facing service enhancements and the potential operational and financial impact of implementation.
• Coordinate and manage survey research projects, within timelines and budgets, including working closely with clients to oversee all operational components of projects (online survey programming, sample management, data processing, and coding).
• Work with clients on questionnaire design and analysis planning.
• Designing qualitative and quantitative research plans for Enterprise Business in all stages of the product life cycle.
• Develop tools, templates, and Interactive data visualizations (Dashboards) to assist in operationalizing analytics insights and to best convey information to stakeholders.
• Applying advanced analytics and data science methods to generate business insights, predict customer satisfaction, and other business performance indices.
• Coach and train the team to ensure understanding of the department’s objectives and goals, awareness of set targets/requirements and regularly review their training needs.
• Review individual team members’ performance and complete appraisals in accordance with employee performance appraisal procedures and time schedules.

Education

• First Degree in Business Administration, Mathematics, Sciences or related discipline
• Telecoms and B2B experience (desirable)
• Fluent in English

Experience:

• 6 – 13 years which includes:
  • 4 years’ experience in data sciences, analytics and research
  • 2 years’ experience at supervisory level
  • 3 years working knowledge of databases and information extraction.
• Experienced in data visualization techniques (Power BI, Excel VBA, Tableau, Python – Scikit Learn, Pandas, MatplotLib, R- Tidyverse, Tidymodels, ggPlot etc.)
• Excellent analytical skills (qualitative and quantitative skills) with experience in statistical modeling and analysis.l
• Excellent organizational, planning, problem solving and project management skills.
• Must be able to design PowerPoint decks and communicate findings effectively.
• Prior experience with GIS, economic impact analysis or business development.
• Proficiency in questionnaire design, sampling approaches, and tabulation planning.
• Self-motivated and comfortable working independently in a fast-paced environment if needed

Application Closing Date
29th May, 2023 (10:59 PM)

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Analyst – UX UI Design, Marketing

Job Identification: 2751
Location: Nigeria
Job Schedule: Full time
Job Category: MTN Level 2
Reports To: Manager Customer Analytics
Division: Marketing

Description

• Define and implement promotions as required by Market Segments as well as organize road shows on new data products and services across the regions.
• Authorize outbound campaigns and conduct/monitor customer surveys and produce value-adding reports for informed decision-making on MTNN’s new and existing products in the Consumer portfolio on an ongoing basis
• Keep abreast of new telecoms marketing products, services and customer loyalty initiatives developed by competitors and other operators and recommend on appropriate actions to be taken.
• Ensure adherence to defined policies, procedures and quality standards as agreed within the department
• Provide information packs and FAQs to guide the deployment and use of new products and services
• Initiate communication on developed CRM strategy as well as liaise with technical teams on customer care and billing applications.
• Ensure sign off of product specifications and UAT reports
• Drive and participate actively in FUTs and provide resources for UAT and FUTs
• Liaise with technical teams on customer care and billing applications
• Monitor suppliers’ compliance with SLAs and business rules
• Guarantee quality assurance of new/existing products and services to ensure designs are line with segment strategy and objectives
• Participate in the design, development, management and monitoring of simple and complex products, services, and applications that meet the requirements of MTNN’s data customers
• Liaise proactively with, VAS Planning,  service creation, CR  and systems operations specialist from IS and NWG planning teams to ensure deep understanding of the configuration possibilities for features on the data platforms that can be quickly deployed to meet customer needs

Education

• First Degree in any related discipline
• Fluent in English

Experience:

• 3 – 7 years’ experience which includes:
  • Minimum of 2 years UI/UX design experience for digital products or services.
• A portfolio of professional UI/UX design work for both web and mobile platforms.
• Working knowledge of the following technologies and software: Sketch, InVision, Visio, HTML, CSS (SCSS), iOS, Android, Design Systems, and Adobe Creative Suite.
• A team player but can work independently too.
• Excellent written and verbal communication skills.
• Multi-tasking and time-management skills, with the ability to prioritize tasks.

Application Closing Date
29th May, 2023 (10:59 PM)

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: General Manager – Segments and Devices, Marketing

Job Identification: 2767
Location: Nigeria
Job Schedule: Full time
Job Category: MTN Level 4
Reports To: Chief Marketing Officer
Division: Marketing

Mission

• Responsible for overseeing the formulation of the product strategy, product roadmap and value proposition creation across all segments to maximize revenue generation.

Description

• Drive an increase in shareholder return by ensuring that Marketing Processes are aligned to achieving all elements on the business score card. (I.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).
• Develop and consolidate an overarching MTNN consumer product roadmap including proffering short- and long-term views, identifying key drivers for sustainable profits and driving achievement of objectives/targets.
• Review MTNN corporate direction and develop Consumer Marketing strategy ensuring alignment with MTN corporate strategic objectives and develop plans to support business initiatives and enhance IS support capacity.
• Develop strategies and champion customer-centric culture across the organization and develop/reform relationships with MTNN’s internal and external customers to transform the MTNN’s revenue
• Develop and implement Consumer Segment Marketing plans, reviewing methods of delivery and making optimal decisions in related areas such as:
  • Market strategy
  • Product (in conjunction with product manager)
  • Pricing (in conjunction with marketing services manager)
  • Advertising (in conjunction with Master brand)
  • Sponsorship and Promotions
  • Channel support/retail visibility (in store and out store (in conjunction with S&D).
• Develop and deploy campaigns that are consistent with the MTN Value Proposition, to clearly and strongly communicate the key benefits of consumer market product and services.
• Collaborate and co-create with other MTNN functions and subsidiaries as needed on propositions and shared go-to-market strategy
• Coach and mentor the Segments and Devices team to ensure understanding of the objectives and goals of the department, awareness of all related job requirements and accountabilities, and leverage human resources career development programs for staff career development.

Education

• First Degree in Marketing or a related discipline
• Possession of post graduate degree (MBA/ Masters in relevant discipline) will be advantageous
• Fluent in English

Experience:

• Minimum of 12 years’ work experience, which includes:
  • Senior management track record of 3 years or more, with at least 3 years in the relevant sector or industry as per the relevant role
  • Experience working for a global or multinational enterprise (understanding of emerging markets is advantageous)
  • Proven experience in proposition development, customer management, marketing management, market research, sales, and channel management
  • worked across diverse cultures and geographies

Application Closing Date
29th May, 2023 (10:59 PM)

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Officer – Procurement Support, Finance

Job Identification: 1702
Location: Nigeria
Job Schedule: Full time
Job Category: MTN Level 2
Reports To: Manager – Commercial and Indirect Sourcing
Division: Finance

Description

• Assist in maintaining supplier registration related information
• Liaise with Master Data Management (MDM) team for supplier registration, qualification and master maintenance related information/queries
• Assist in maintaining sourcing master data related information
• Liaise with MDM team for SCM master data related information/queries
• Review requirements for product categories, develop and run reports on oracle
• Provide information to requestors on category needs and spend analysis
• Provide assistance in managing category needs and spend analysis and update category related information in oracle
• Officer, Procurement Support would support the Manager, Sourcing and would be involved in the following sub-functions:
  • Supplier registration and qualification
  • Sourcing master data maintenance
  • Category needs and spend analysis
  • eSourcing Event End to End Management
  • Resolution Creation and approval follow up
• Create/maintain pre-qualification questionnaires/Request for Information (RFI)/surveys/Request for Proposal (RFP)/Request for Quotation (RFQ)/auctions
• Participate and provide inputs in project status meetings and operational meetings
• Propose operational changes and provide associated user impact assessment
• Set up and manage ad-hoc meetings for day to day operational requirements

Education

• First Degree in Supply Chain Management or any related discipline
• CSCP (Certified Supply Chain Professional)
• Fluent in English

Experience:

• 3 – 7 years’ experience in an area of specialization; with experience working with others
• Experience working in a medium-sized organization

Application Closing Date
29th May, 2023 (10:59 PM)

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Manager – Business Planning and Performance Reporting, Fixed Broadband

Job Identification: 2822
Location: Nigeria
Job Schedule: Full time
Job Category: MTN Level 3
Reports To: Senior Manager – Analytics and Business Planning & Performance Reporting
Division: Fixed Broadband

Mission

• To coordinate and provide overall management for all Business Planning & Performance Reporting activities within the Fixed Broadband department with the aim of achieving revenue, subscriber and other non-financial KPIs.
• Support FBB Sales, Fibre Development, Customer Management on financial deliverables, managing FBB’s actual operating expenditure vis-à-vis budget and recording and interpreting financial information supporting FBB operations and strategic plans.

Description

• Coordinate Fixed Broadband forecast, budget, and business plan processes, policies, and procedures.
• Provide guidance and lead on submissions (assumptions and other inputs, financial and non-financial) into Fixed Broadband forecast, budget, and business plan processes.
• Perform detailed analytical reviews and sensitivity analyses of the forecast, budget, and business plan submissions to ensure the correctness, completeness, and accuracy of the numbers.
• Ensure alignment and/or synchronization of the MTN Nigeria objectives with the Fixed Broadband forecast, budget, and business plans.
• Manage Fixed Broadband budget year process (Revenue to Gross Margin) and the monthly re-forecast and variance analysis.
• Review the budget process and ensure that quality drivers and assumptions for business plans and business rules are correctly applied to the process and the forecasting scenarios.
• Manage demand forecast processes for Fixed Broadband devices and accessories.
• Prepare periodic forecast or rolling budget to reflect current reality and expectations.
• Translate targets and strategies into operational plans, ensuring alignment with business strategy, driving the execution thereof, and taking corrective actions where necessary.
• Support the business operations divisions and work with cross-functional teams including project/demand management, design, revenue assurance, quality assurance, compliance, regulatory, Go-To-Market, Business Intelligence teams to launch propositions/offers, products & services.
• Generate periodic product performance assessment reports and reviews.
• Provide micro and macro environment insights (economic factors, competitor analysis, etc.) and effective recommendations to drive revenue growth and mitigate identified risks.
• Transform raw data into a visual representation for reporting and quality decision-making.
• Liaise cross-functionally with Finance in the overall business planning, budgeting, and reforecasting processes.
• Review trends in the telecommunications industry and provide insights into issues and events that could be factored into the business planning process as they affect Fixed Broadband operations and services.
• Coach and train the team to ensure understanding of the department’s objectives and goals, awareness of set targets/requirements and regularly review their training needs.
• Review individual team members’ performance and complete appraisals in accordance with employee performance appraisal procedures and time schedules.

Education

• First Degree in Accounting / Economics / Business Administration / Other relevant commercial disciplines preferred.
• Possession of an accounting professional qualification.
• Fluent in English

Experience:

• 6 – 13 years’ experience including:
  • Business Planning & Performance Reporting experience of 3 years or more, preferably in telecoms industry.
  • Worked across diverse cultures and geographies advantageous.
  • Experience coordinating multiple projects with internal and external stakeholders.

Application Closing Date
1st June, 2023 (10:59 PM)

Method of Application
Interested and qualified candidates should:
Click here to apply online

Note: Eligible Females and People with Disabilities are encouraged to apply.

Job Title: Senior Manager – Sales and Trade Development Port Harcourt, Sales and Distribution

Job Identification: 2757
Location: Port Harcourt, Rivers
Job Schedule: Full time
Job Category: MTN Level 3H
Reports To: General Manager – Regional Operations (South)
Division: Sales & Distribution

Description

• Provide leadership to the sales and distribution team in the region.
• Ensure the achievement of the revenue, airtime sales, data device, data and VAS revenue and gross connection targets in the assigned region.
• Co-ordinate the regional engine room – a platform for cross-functional integration and collaboration in the region.
• Drive execution of MTNN’s retail agenda in the region – visibility and merchandising by retail formats, retail expansion across the traditional and non-traditional channels, retail loyalty program and relationship building.
• Execute the wholesale channel strategy in the region – relationship building with channel partners, execution of the loyalty programs, partner profitability and credit management.
• Ensure a consistent customer experience across all retail formats in the territory.
• Responsible for the regional OPEX and P&L.
• Ensure effective field coverage by both the direct and auxiliary sales force in the region and execution of go to market plans in the territory.
• Responsible for crafting and implementing a developmental and coaching program for the regional sales teams.
• Execute strategies and plans for sales and distribution in the region for sustainable channel growth and development including ‘go-to-market’ plans for the full bouquet of MTN products.
• Ensure the achievement of revenue, sales and acquisition target for both voice and data in the region, in line with network capacity and oversee regional dealership with MTN Trade partners and other sales channels to meet the overall regional sales target.
• Ensure territory coverage in terms of sales circle and set target of stock availability and management of recommended retail price (RRP) and monitor sales performance trend.
• Liaise with regional Stock/Inventory team to review sales and distribution performance (including stock availability) and submit
• Monthly, quarterly and yearly stock forecast for the region, across channels.
• Collaborate with other business units in the development of business models for use in MTNN and develop measurement strategies to support ongoing strategy development and project optimization.
• Develop strategies and champion customer centric culture across the region and develop/reform relationships with MTNN’s internal and external customers to transform MTNN’s revenue.
• Drive an increase in MTNN’s Net Promoter Score
• Support the Shareholder return strategy by developing and implementing the Division’s processes that are aligned to achieving all elements on the business score card. (I.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).
• Participate in the review of Business Processes (headcount, process optimization etc.) to drive efficiency gains to ensure at least 5% reduction in regional budget year-on-year.
• Participate in Contract negotiations to reduce cost and drive MTNN Value Creation Philosophy.

Education

• A First Degree in Economics, Business Administration, or any Social Science discipline
• Possession of a post graduate degree maybe an added advantage
• Fluent in English and regional language

Experience:

• 9 – 17 years’ work experience comprising:
  • Managerial track record of 3 years or more in relevant sector/industry
  • Sales experience in an FMCG environment, Services industry/Logistics environment
  • Experience working across diverse cultures and geographies
  • Telecoms experience would be an added advantage

Application Closing Date
1st June, 2023 (10:59 PM)

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Account Partner – Broadband Sales Port Harcourt, Fixed Broadband

Job Identification: 2819
Location: Port Harcourt, Rivers
Job Schedule: Full time
Job Category: MTN Level 2

Requirement

• Candidates should possess relevant qualifications.

Application Closing Date
1st June, 2023 (10:59 PM)

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Account Partner – Broadband Sales Enugu, Fixed Broadband

Job Identification: 2818
Location: Enugu
Job Schedule: Full time
Job Category: MTN Level 2

Requirement

• Candidates should possess relevant qualifications.

Application Closing Date
1st June, 2023 (10:59 PM)

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Account Partner – Broadband Sales FCT, Fixed Broadband

Job Identification: 2812
Location: Abuja
Job Schedule: Full time
Job Category: MTN Level 2

Requirement

• Candidates should possess relevant qualifications.

Application Closing Date
1st June, 2023 (10:59 PM)

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Administrator – Reward, Human Resources

Job Identification: 2820
Location: Nigeria
Job Schedule: Full time
Job Category: MTN Level 1
Reports To: Manager – Reward
Division: Human Resources

Mission

• To coordinate, provide and implement an efficient administrative support to the Reward and Recognition function.

Description

• Provide support to HR Reward processes such as – Short term incentives, long term incentives, Annual salary review, Benefits claim, Staff recognition, Company assets allocation, etc.
• Provide support to ensure the regulatory requirements of the organization are met as it relates to employee compensation and benefits.
• Organize and maintain all physical remuneration related records.
• Manage pre-employment reward related processes, such as obtaining relevant information from prospective new hires, scheduling prospective new hires for salary offer discussions, scheduling prospective new hires for pre-employment medical tests, etc.
• Communicate resumption of new employees and change in employment details for existing employees to relevant stakeholders.
• Support staff onboarding – guide new staff in completing forms, offer acceptance, enrolment forms, data capture, etc.
• Support monthly staff payroll cycles.
• Generate letters and update database – Offer of employment, Promotions, Acting Assignments, Job Rotation, Project Participation, Change in Employment Details, Exits, Bank domiciliation/introduction, Pension related letters, etc.
• Provide logistics support for MTNN Employee Retirement Scheme (ERS) including Performance review/Board of Trustees meetings, early payout processing, etc.
• Support staff exit management process – communication to Banks and other stakeholders, retrieval of company assets, etc.
• Provide support to 3rd party staff management.
• Prepare assumptions and inputs for 3rd party staff budgetary planning and forecast.
• Prepare daily/weekly/monthly reports as required.

Education

• B.Sc / HND, preferably in a Numerate field or any other relevant field.
• Fluent in English

Experience:

• 1 – 3 years’ work experience including any of:
  • Experience in Compensation and Benefits or Payroll administration.
  • Experience in a Business/Financial Acumen role

Application Closing Date
1st June, 2023 (10:59 PM)

Method of Application
Interested and qualified candidates should:
Click here to apply online

Note: Eligible Females and People with Disabilities are encouraged to apply.