Wallets Africa – We allow people send money, receive money, and make payments using phone numbers around Africa. Wallets gives our customers a unique and improved transaction experience, and makes financial services more accessible to the underbanked.
We are recruiting to fill the position below:
Job Title: Customer Service Officer
Job Functions / Responsibilities
- Determine the cause of a customer’s issue; select and explain the best solution to solve the problem. expedite, correct, adjust and follow up to ensure resolution.
- Follow communication procedures, guidelines, and policies
- Go the extra mile to engage customers
- Resolve customer complaints via phone, email, mail, or social media.
- Manage large amounts of incoming calls.
- Build sustainable relationships of trust through open and interactive communication
- Keep records of customer interactions, process customer accounts, and file documents
Requirements / Qualifications
- University Degree at least.
- Proven customer support experience
- Customer orientation and ability to adapt/respond to different types of characters
- Ability to multitask, prioritize and manage time effectively.
- Strong phone contact handling skills and active listening
- Familiar with CRM systems and practices
N120, 000 / month.
How to Apply
Interested and qualified candidates should forward their CV to: [email protected] using the the job title as the subject of the email
Application Deadline 31st Janauary, 2022.
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- The above statements are intended to describe the general nature and level of work to be performed by people assigned to this job.
- They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
- All personnel may be required to perform other responsibilities in addition to those specified from time to time, as needed.
- We do not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.
- Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.
- We are an equal opportunity employer and value diversity inclusion. We do not discriminate on grounds of colour, race, nationality, religion, age, ethnic origin, disability, gender, marital status, or sexual orientation in our employment practices
- Our people are all equally gifted in unique ways: we come from diverse traditions, personal experiences and points of view. And we want to include yours, Are you ready to inspire us with your ideas?
- We encourage all applicants to apply and does not practice any discrimination in any recruitment process.
- Applications submitted after the deadline will not be considered.
- Due to the urgency of the position, we have the right to recruit a candidate who matches the required profile before the above deadline
- Only qualified candidates will be invited for interview
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