Qatar Airways Current Recruitment Opportunities

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Qatar Airways is proud to be one of the youngest global airlines to serve all six continents, and thanks to our customers’ response to our offerings, we are also the world’s fastest-growing airline. We connect more than 160 destinations on the map every day, with a fleet of the latest-generation aircraft, and an unrivalled level of service from our home and hub, the Five-star airport, Hamad International Airport in Doha, the State of Qatar.

We are recruiting to fill the position below:

 

 

Job Title: Airport Services Duty Supervisor

Job ID: 2200000U
Location: Port Harcourt, Rivers
Category: Cargo & Airport Operations

Job Purpose

  • We are pleased to announce an incredibly exciting opportunity to join our Airport Operations team in Port Harcourt, Nigeria as Airport Services Duty Supervisor.
  • Supervise and control flight-handling activities such as Flight Editing, Check-in, Transfers, and Boarding, etc., in order to ensure a high service standard.
  • Achieve optimum customer satisfaction and on-time departure of flights. Excellent skill to deal with flight delays, disruptions, denied boarding etc.
  • Deputize Airport Services Duty Officer and/or Airport Representative.

Accountabilities

  • Acts as a Station coordinator in liaison with GHA and QR Department. Works closely with GHA and all airport departments to ensure that on-time Performance targets are met.
  • Ensures the progress towards on-time flight closure and passenger boarding Supervises airport team in achieving on-time performance.
  • Facilitates the Ramp Handling activities in liaison with GHA, Caterers, Fuels, Maintenance, Cargo, and Crew to expedite departure. Works with all departments to ensure on-time performance.
  • Utilization of maximum resources by planning efficient duty allocation for Customer Service Agents. Ensures efficient use of manpower during duty period.
  • Reviews aircraft allocations according to the Movement Signals / Late Arrivals / Loads etc. Ensures all departments are aware of operational messages and requirements
  • Provides support to Airport Services Duty Officer in case of Flight Disruptions, Misconnections, and Denied Boarding and ensures passengers are provided with all possible facilities. Ensures passengers are provided with full support during any disruption on his shift.
  • Performs other related duties, as assigned, for the purpose of ensuring the efficient and effective functioning of the work unit.
  • Any other operational tasks/responsibilities as may be assigned by the Airport Services Manager.

Qualifications

  • Bachelor’s Degree or equivalent
  • 5 years of job-related experience required
  • Fluent in English both written and spoken
  • Advanced Customer Relations trainings such as Passenger services (Altea), Baggage Services (World Tracer), Ground operations (GSM/GOM), Dangerous goods Regulations, weight and balance, Sound knowledge of Amadeus Reservations & Ticketing, including ID/AD tickets (Industrial/Agent Discounted tickets)
  • High computer literacy

 

 

How to Apply
Interested and qualified candidate should:
Click here to apply

 

Application Deadline 30th January, 2022.

 

 

 

Job Title: Airport Services Manager

Job Id: 2200000W
Location: Port Harcourt, Rivers, Nigeria
Category: Cargo & Airport Operations

About the Role

  • We are recruiting for an Airport Service Manager based in Port Harcourt, Nigeria
  • The Airport Services Manager has the oversight of both the operations and administrative responsibilities at station level.
  • The roles ensures that the operations runs smoothly and cost effectively whilst conforming to safety and security requirements.
  • Essential to this role is ensuring that customers are provided with the Qatar Airways 5 Star service promise, thus creating a competitive advantage for Qatar Airways in all ground products and services.

Key responsibilities include the following:

  • Implements Ground Services strategy at the station level and provides insights into customer demands and operational constraints.
  • Maintains station’s NPS within targets and addresses any customer related issues and/or challenges.
  • Maintains high standard to enhance the customer experience.
  • Evaluates and propose cost effective measures to reduce unit cost and enhance customer service delivery.
  • Managing the day-to-day operations of the station and acting as liaison between airport service providers, government agencies & authorities and QR senior management.
  • Responsible for the Station’s Operations, Safety and Security, Business and Contingency Plans, Emergency and Accidents Response.
  • Ensures that the overall airport operations meet QR’s standard, policies and procedure and conforms to aviation regulatory requirements.
  • Supports in the preparation of annual budgets proposals for the station.
  • Manages station performance (KPI and SPI) and station readiness to any audit requirement both internal and external.
  • Supports new station start up when required and conduct GHA Technical assessment.
  • Establishes the department or team’s objectives and priorities to align with and support business objectives.

Qualifications
The successful candidate will have the following qualifications and skills:

  • Bachelor’s Degree with minimum of 6 years job-related experience
  • Able to foster teamwork among team members.
  • Dynamic and adaptable to ever changing operational requirements.
  • Work experience in a multi-cultural environment.
  • Knowledge of program development, budget preparation and administration.
  • Relevant experience as an Airport Manager with a major airline.
  • Extensive overall knowledge of all areas of airport operations
  • Very good command of English language.
  • Able to delegate work, set clear direction and manage workflow.
  • Strong mentoring and coaching skills.

 

 

How to Apply
Interested and qualified candidates should:
Click here to apply

See also  Principal Officer, Protocol

 

Application Deadline 30th January, 2022.

 

 

 

 

Job Title: Airport Services Agent

Job Id: 2200000R
Location: Kano, Nigeria
Category: Cargo & Airport Operations

About the Role

  • We are currently recruiting for Airport Services Agent in Kano, Nigeria
  • As an Airport Services Agent, you will support the operation by providing five star service to customers at the airport terminal and help create an enjoyable airport environment for customers whilst travelling.
  • You will ensure a quality service and adherence to safety policies and security standards.

Specific accountabilities include:

  • Liaising with check-in, transfer desk and other related areas for the smooth acceptance of passengers
  • Escorting and directing arriving and departing passengers to the respective areas such as hotel desk, visa counter, transfer desk, premium lounges and boarding gates
  • Assisting the Duty Officer in handling company materials and records
  • Liaising with the Ground Handling agent (GHA) for quick processing of hotel and transfer passengers
  • Ensuring passengers are assisted smoothly through airport facilities
  • Performing other related duties for the purpose of ensuring the efficient and effective functioning of the work unit
  • Supervising GHA staff during all flights to ensure Qatar Airways standards of service quality is maintained
  • Organizing check-in counters and coordinating documentation issues.

Qualifications
The successful candidate will have:

  • High School qualification
  • Minimum of 2 years of job-related experience required with at least 1 year of relevant experience in Airline/ Travel Industry/ Hospitality Institute.
  • Excellent communication skills with fluency in English language.
  • High energy and positive attitude are necessary to perform well in this very high pressured and demanding environment.
  • High level of computer literacy
  • Excellent customer focus and service delivery.
  • Good interpersonal skills and strong team orientation.

 

 

How to Apply
Interested and qualified candidates should:
Click here to apply

 

Application Deadline 30th January, 2022.

 

 

 

 

 

Job Title: Airport Services Duty Supervisor

Job Id: 2200000O
Location: Kano
Category Cargo & Airport Operations

Job Description

  • We are pleased to announce an incredibly exciting opportunity to join our Airport Operations team in Kano, Nigeria as Airport Services Duty Supervisor.

Job Purpose

  • Supervise and control flight-handling activities such as Flight Editing, Check-in, Transfers, and Boarding, etc. in order to ensure a high service standard. Achieve optimum customer satisfaction and on-time departure of flights.
  • Excellent skill to deal with flight delays, disruptions, denied boarding etc. Deputize Airport Services Duty Officer and/or Airport Representative.

Accountabilities

  • Provides support to Airport Services Duty Officer in case of Flight Disruptions, Misconnections, and Denied Boarding and ensures passengers are provided with all possible facilities. Ensures passengers are provided with full support during any disruption on his shift.
  • Performs other related duties, as assigned, for the purpose of ensuring the efficient and effective functioning of the work unit.
  • Any other operational tasks/responsibilities as may be assigned by the Airport Services Manager.
  • Acts as a Station coordinator in liaison with GHA and QR Department. Works closely with GHA and all airport departments to ensure that on-time Performance targets are met.
  • Ensures the progress towards on-time flight closure and passenger boarding Supervises airport team in achieving on-time performance.
  • Facilitates the Ramp Handling activities in liaison with GHA, Caterers, Fuels, Maintenance, Cargo, and Crew to expedite departure. Works with all departments to ensure on-time performance.
  • Utilization of maximum resources by planning efficient duty allocation for Customer Service Agents. Ensures efficient use of manpower during duty period.
  • Reviews aircraft allocations according to the Movement Signals / Late Arrivals / Loads etc. Ensures all departments are aware of operational messages and requirements

Qualifications

  • Bachelor’s Degree or equivalent
  • Fluent in English both written and spoken
  • Advanced Customer Relations trainings such as Passenger services (Altea), Baggage Services (World Tracer), Ground operations (GSM/GOM), Dangerous goods Regulations, weight and balance, Sound knowledge of Amadeus Reservations & Ticketing, including ID/AD tickets (Industrial/Agent Discounted tickets)
  • High computer literacy
  • 5 years of job-related experience required.

 

 

How to Apply
Interested and qualified candidates should:
Click here to apply

 

Application Deadline 30th January, 2022.

 

 

 

 

Job Title: Airport Services Agent

Job ID: 2200000S
Location: Port Harcourt, Rivers
Category: Cargo & Airport Operations

About the Role

  • We are currently recruiting for Airport Services Agent in Port Harcourt, Nigeria
  • As an Airport Services Agent, you will support the operation by providing five star service to customers at the airport terminal and help create an enjoyable airport environment for customers whilst travelling.
  • You will ensure a quality service and adherence to safety policies and security standards.

Specific accountabilities include:

  • Liaising with check-in, transfer desk and other related areas for the smooth acceptance of passengers
  • Escorting and directing arriving and departing passengers to the respective areas such as hotel desk, visa counter, transfer desk, premium lounges and boarding gates
  • Assisting the Duty Officer in handling company materials and records
  • Liaising with the Ground Handling Agent (GHA) for quick processing of hotel and transfer passengers
  • Ensuring passengers are assisted smoothly through airport facilities
  • Performing other related duties for the purpose of ensuring the efficient and effective functioning of the work unit
  • Supervising GHA staff during all flights to ensure Qatar Airways standards of service quality is maintained
  • Organizing check-in counters and coordinating documentation issues
See also  Current Career Opportunity for Assistant Manager, QA & QC at West African Soy Industries Limited

Qualifications
The successful candidate will have:

  • High School Qualification
  • Minimum 2 years of job-related experience required with at least 1 year of relevant experience in Airline/ Travel Industry/ Hospitality Institute.
  • Excellent communication skills with fluency in English language.
  • High energy and a positive attitude are necessary to perform well in this very high pressured and demanding environment.
  • High level of computer literacy
  • Excellent customer focus and service delivery.
  • Good interpersonal skills and strong team orientation

 

 

How to Apply
Interested and qualified candidates should:
Click here to apply

 

Application Deadline 30th January, 2022.

 

 

 

 

Job Title: Airport Services Duty Officer

Job Id: 2200000N
Location: Kano, Nigeria
Category: Cargo & Airport Operations

About the Role

  • We are recruiting for an Airport Services Duty Officer based in Kano, Nigeria.
  • In this role, you will supervise and control flight-handling activities such as flight editing, check-in, transfers and boarding, in order to ensure a high service standard.
  • You will achieve optimum customer satisfaction and on-time department of flights.
  • You will also have overall control of the shift as a direct representative of the Airport Services Manager.
  • You will also ensure punctuality and safety of all Qatar Airways operations.

Specific accountabilities include:

  • Ensuring that passenger and aircraft handling practices conform to the safety and security standards
  • Ensuring that all QR aircraft handling standards are met on a shift basis
  • Managing and controlling manpower on the shift, in order to optimize utilization and to maintain staff morale and discipline
  • Ensuring proper allocation of manpower and resources in the airport operations
  • Completing checks to ensure adequate standards are maintained
  • Resolving customer problems and complaints while on duty and working with all departments including Customer Relations to provide resolutions for complaint handling
  • Facilitating ramp handling activities in liaison with GHA, Caterers, Fueling, Maintenance, Cargo, and Crew to expedite departure.

Qualifications
The successful candidate will have the following qualifications and skills:

  • Relevant experience in an airline or reputed Ground Handling Operations at supervisory level.
  • Strong background in Airport or GHA Operations
  • Good understanding of Conditions of Carriage, International Civil Aviation Safety and Security Procedures in accordance with ICAO and IATA.
  • Overall knowledge of airport functions within passenger and baggage handling, weight and balance and dangerous goods regulations.
  • Excellent customer focus and service delivery.
  • Right to live and work in the United States.

 

 

How to Apply
Interested and qualified candidates should:
Click here to apply

 

Application Deadline 30th January, 2022.

 

 

 

 

 

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Important Notes

  • The above statements are intended to describe the general nature and level of work to be performed by people assigned to this job.
  • They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
  • All personnel may be required to perform other responsibilities in addition to those specified from time to time, as needed.
  • We do not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.
  • Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.
  • We are an equal opportunity employer and value diversity inclusion. We do not discriminate on grounds of colour, race, nationality, religion, age, ethnic origin, disability, gender, marital status, or sexual orientation in our employment practices
  • Our people are all equally gifted in unique ways: we come from diverse traditions, personal experiences and points of view. And we want to include yours, Are you ready to inspire us with your ideas?
  • We encourage all applicants to apply and does not practice any discrimination in any recruitment process.
  • Applications submitted after the deadline will not be considered.
  • Due to the urgency of the position, we have the right to recruit a candidate who matches the required profile before the above deadline
  • Only qualified candidates will be invited for interview
See also  Career Opportunities at Saipem Contracting Nigeria Limited

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A cover letter is a one-page document that you submit with your resume to express your interest in a job opening. The purpose of a cover letter is to introduce yourself to an employer and provide a brief overview of your work history, professional skills, and an explanation why you’re the best fit for that job.

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Underneath your name in your cover letter header, list the following contact details:

  • First and last name
  • Email address (something professional, usually including your name)
  • Phone number
  • Mailing address (optional)
  • Linkedin profile link (optional)
  • Portfolio or website (optional)

After your header, include the date and following company contact information:

  • First and last name of the person you’re writing to, or the relevant department
  • Company address
  • Company phone number
  • Hiring manager’s email address

 

2. Address the hiring manager (ideally by their name)

Next, address your cover letter to the hiring manager by name if possible. A standard cover letter salutation includes the hiring manager’s first and last name, and begins with a “Mr.”, “Ms.”, or another relevant professional title.

3. Write an attention-getting opening paragraph

Start your cover letter with an informative, direct introduction by including the following details in the first one or two sentences:

  1. Job position: The title of the advertised position
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  4. Intention to apply: An enthusiastic announcement that you’re applying for the open role and why you’re interested in or qualified for it
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