Recent Job Openings at Pickmeup International Company

Pickmeup International Company – The transportation industry is antiquated and has remained relatively unchanged, with minimal use of technology, sub-par service levels, and no national brand. Pickmeup is the first national brand for on-demand rides. We offer businesses a superior experience built on convenience, reliability and unmatched customer service, all powered by our proprietary technology platform. We provide easy web and mobile transportation, flexible ride options, transparent pricing, real-time tracking and confirmations, up-to-the-minute ETAs, Ride Ratings and a feature-rich API for a seamless “last mile” logistics solution.

We are recruiting to fill the position below:

Job Title: Female Customer Care Representative (with IT Knowledge)

Location: Benin City, Edo
Employment Type: Full-time

Responsibilities

  • Monitor the operation and general activities of customers and drivers
  • Monitor drivers relationship with customers
  • Identifying trends and rending optimum service to customers
  • Assist in design, review and update processes, policies and procedures line with organizations value proposition and communicate service standards to the operations so that quality customer satisfactory is achieved.
  • Coach and train drivers to ensure proper understanding of the drivers and customers application and other goals and polices of the organization required to optimize services
  • Note customer’s complaints and points of improvement and ensure complaints are properly attended to, queries escalated appropriately and ensure customer informed of their state in the resolution process.
  • Establish and maintain professional friendly relationship with drivers
  • Leverage multiple resources and knowledge bases to navigate complex problems and reach full resolution.
  • Provide thorough, proactive support using various platforms including email, chat, and phone support.
  • Troubleshoot account issues, identify root causes, report on insights, and propose scalable solutions to improve on service delivery and reliability.
  • Create a template for customer satisfaction and loyalty
  • Collaborate with relevant departments e.g. marketing in deploying promos and other activities.
  • Provide feedback on customer patronage and perception of pickmeup brand and services for brand evaluation and development.
  • Provide weekly report for all activities and department.

Requirements

  • Candidates should possess an OND / HND / Bachelor’s Degree
  • Applicant with 1 – 3 year experience with a ride hailing firm with IT knowledge.
  • Applicant must possess good computer and telecommunication skills.
  • Applicant must be innovative and creative.
  • Applicant must have the ability to work to achieve set targets and goals.
  • Applicant must have the ability to work in a competitive environment.

Application Closing Date
30th September, 2022.

How to Apply
Interested and qualified candidates should send their Cover Letter and Resume to: recruitment@pickmeup.ng using the Job Title and Location as the subject of the mail.

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Job Title: Head of Marketing

Location: Benin City, Edo
Employment Type: Full-time

Job Responsibilities

  • Planning and execution of effective promotions to increase ride and Income.
  • Responsible for promoting and publicizing the company’s brand and services.
  • Carrying out the daily tasks that keep the department functioning.
  • Overseeing and developing marketing campaigns.
  • Devising and developing ideas and strategies.

Requirements

  • A minimum of OND qualification.
  • Applicant with 1 – 3 years experience with a ride hailing firm with IT knowledge.
  • Applicant must possess good computer and telecommunication skills.
  • Applicant must be innovative and creative.
  • Applicant must have the ability to work to achieve set targets and goals.
  • Applicant must have the ability to work in a competitive environment.

Application Closing Date
30th September, 2022.

How to Apply
Interested and qualified candidates should send their Cover Letter and Resume to: recruitment@pickmeup.ngusing the Job Title and Location as the subject of the mail.

 

 

 

 

Job Title: Male Administrative Staff (with IT Knowledge)

Location: Benin City, Edo
Employment Type: Full-time

Responsibilities

  • Monitor the operation and general activities of customers and drivers
  • Monitor driver’s relationship with customers
  • Identifying trends and rending optimum service to customers
  • Assist in the design, review and updating of processes, policies and procedures in line with organizations’ value proposition and communicate service standards to the operations so that quality customer satisfaction is achieved.
  • Coach and train drivers to ensure proper understanding of the drivers and customers’ application and other goals and policies of the organization required to optimize services
  • Note customer’s complaints and points of improvement and ensure complaints are properly attended to, queries escalated appropriately and ensure customers are informed of their state in the resolution process.
  • Establish and maintain a professional friendly relationship with drivers
  • Leverage multiple resources and knowledge bases to navigate complex problems and reach a full resolution.
  • Provide thorough, proactive support using various platforms including email, chat, and phone support.
  • Troubleshoot account issues, identify root causes, report on insights, and propose scalable solutions to improve on service delivery and reliability.
  • Create a template for customer satisfaction and loyalty
  • Collaborate with relevant departments e.g. marketing in deploying promos and other activities.
  • Provide feedback on customer patronage and perception of pickmeup brand and services for brand evaluation and development.
  • Provide a weekly report for all activities and departments.

Requirements

  • Candidates should possess an OND / HND / Bachelor’s Degree
  • Applicant with 1 – 3 year experience with a ride hailing firm with IT knowledge.
  • Applicant must possess good computer and telecommunication skills.
  • Applicant must be innovative and creative.
  • Applicant must have the ability to work to achieve set targets and goals.
  • Applicant must have the ability to work in a competitive environment.
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Application Closing Date
30th September, 2022.

How to Apply
Interested and qualified candidates should send their Cover Letter and Resume to: recruitment@pickmeup.ngusing the Job Title and Location as the subject of the mail.

 

 

 

 

 

 

 

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Important Notes

  • The above statements are intended to describe the general nature and level of work to be performed by those assigned to this function.
  • It should not be construed as an exhaustive list of all responsibilities, tasks and skills required of persons so classified.
  • All employees may be required to undertake other responsibilities in addition to those specified from time to time, as required.
  • We do not charge any application, processing, training, interview, testing or any other fees in connection with the application or recruitment process. If you receive a fee request, please ignore it.
  • Also, please note that logos, slogans, names and titles are easily copied and reproduced. Therefore, particular care should be taken when submitting personal information on the web.
  • We are an equal opportunity employer that values ​​inclusiveness and diversity. We do not discriminate on the basis of color, race, nationality, religion, age, ethnic origin, disability, gender, marital status or orientation gender in our employment practices
  • Our employees are all equally talented in unique ways: we come from diverse traditions, personal experiences and perspectives. And we want to include your ideas, are you ready to inspire us with your ideas?
  • We encourage all applicants to apply and do not discriminate in any recruitment process.
  • Applications submitted after the deadline will not be considered.
  • Due to the necessity of the position, we are entitled to appoint a candidate who matches the required profile before the above deadline
  • Only qualified candidates will be invited for an interview

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