Recent Job Openings at Teleperformance

Teleperformance, for over 40 years, has been connecting customers with the world’s most successful companies. It is the global leader in customer experience outsourcing management and the trusted provider of digitally integrated business services. At Teleperformance, we combine human touch and high technology to deliver extraordinary customer experiences. While technology creates new and agile ways of working, our interaction experts remain committed to creating unique connections through empathy, adaptive communication skills, and more importantly, a passion to make it happen.

We are recruiting to fill the position below:

Job Title: Work Force Management Analyst – WFM Analyst

Location: Nigeria

Job Description

  • Assist and support implementation of all new projects.
  • Ensure accurate planning and adequate staffing for operational accounts regarding all resourcing.


  • Analysis of historical data, forecasting and creating staffing scenarios for inbound and outbound business functions.
  • Perform a weekly/monthly capacity plan for all accounts that supporting operational management for taking the proper decisions.


  • Workforce planning and scheduling for all operational accounts, from long term plans to the minutest intraday level.
  • Maintain Operation headcount and headcount related issues
  • Control leaves balance and reserve annual leaves for CSRs.
  • Track, maintain, and document attendance, leaves, and absenteeism of CSRs


  • Report on absenteeism and attrition figures of Operation
  • Update HR and finance with attendance, absenteeism, and Overtime
  • Align with all management levels in case of expected events, or potential crises.
  • Other duties assigned.

Education and Specific Training

  • Bachelor’s Degree

Work Experience:

  • 3 – 5 years of experience working in a reporting environment, with proven ability to deliver high quality & accurate reports within demanding timescales

Technical Skills:

  • Usage of MS Office
  • Data Analytics

Competencies and Specific Skills:

  • Communication Skill (Oral and Written)
  • Creativity
  • Flexibility
  • Initiative
  • Job motivation
  • Judgement
  • Planning and organization
  • Stress tolerance.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online






Job Title: Digital Marketing Expert

Location: Nigeria

Job Description

  • Very customer service focused, able to deal with customers in a friendly, positive and polite manner via calls.
  • Social media advertising experience is a huge plus and highly preferred.
  • Ability to engage the customer, strategically build rapport and handle objections.
  • Proven ability to deal with problems and solve them effectively.
  • Multi-channel transactional sales & marketing to deliver best practices to long-tail advertisers.
  • Self-motivated and confident with a results-driven attitude.
  • Use listening skills that support effective telephone communication to support the customer needs and requests.
  • Uplift revenue by providing consultative advice to small and medium-sized businesses (SMBs) as well as micro businesses to help them grow their businesses across multiple channels – chat, email and phone.
  • Apply appropriate actions to effectively resolve the customer request.
  • Ensuring digital education measured by the number of events executed, product solutions pitched and actioned.
  • To always provide a high level of customer service to clients.
  • Robust multitasking skills (e.g., able to log calls and interact with the customer simultaneously)
  • Other Duties as assigned.
See also  Current Career Opportunity for Relationship Management Officer (RMO) at Wema Bank Plc


  • Call Centre Experience: at least 3 years of customer support experience via phone, email, and chat is preferred.
  • Excellent and fluent communication skills: verbal, written, listening skills.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online







Job Title: Business Analyst

Location: Nigeria

Job Summary

  • Main tasks will include performing detailed requirements analysis, documenting processes, and performing some user acceptance testing.
  • To succeed in this role, you should have a natural analytical way of thinking and be able to explain difficult concepts to non-technical users.

Job Description

  • Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
  • Leading ongoing reviews of business processes and developing optimization strategies.
  • Staying up to date on the latest process and IT advancements to automate and modernize systems.
  • Conducting meetings and presentations to share ideas and findings.
  • Performing requirements analysis.
  • Documenting and communicating the results of your efforts.
  • Effectively communicating your insights and plans to cross-functional team members and management.
  • Gathering critical information from meetings with various stakeholders and producing useful reports.
  • Working closely with clients, technicians, and managerial staff.
  • Providing leadership, training, coaching, and guidance to junior staff.
  • Allocating resources and maintaining cost efficiency.
  • Ensuring solutions meet business needs and requirements.
  • Performing user acceptance testing.
  • Managing projects, developing project plans, and monitoring performance.
  • Updating, implementing, and maintaining procedures.
  • Prioritizing initiatives based on business needs and requirements.
  • Serving as a liaison between stakeholders and users.
  • Managing competing resources and priorities.
  • Monitoring deliverables and ensuring timely completion of projects.

Education and Specific Training

  • Bachelor’s Degree

Work Experience:

  • A minimum of 5 years of experience in business analysis or a related field.
  • Work experience in a contact center or BPO.


  • Exceptional analytical and conceptual thinking skills.
  • The ability to influence stakeholders and work closely with them to determine acceptable solutions.
  • Advanced technical skills.
  • Excellent documentation skills.
  • Fundamental analytical and conceptual thinking skills.
  • Experience creating detailed reports and giving presentations.
  • Competency in Microsoft applications including Word, Excel, and Outlook.
  • A track record of following through on commitments.
  • Excellent planning, organizational, and time management skills.
  • Experience leading and developing top-performing teams.
  • A history of leading and supporting successful projects.
  • Proven knowledge of SQL, Tableau, and Power BI.
See also  SOSO CARE Recent Job Openings

What We Offer 

  • An opportunity to learn and grow, a competitive salary, one of the best offices in Nigeria, an international team, and challenging projects.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online





  1. Federal and State Government Recruitment

  2. Oil and Gas Jobs

  3. Banking and Finance Jobs

  4. International NGOs Recruitment

  5. Teaching Jobs

  6. Federal and State University Jobs

  7. Federal and State Polytechnic Jobs

  8. Customer Service Jobs

Tired of applying for many job offers and not getting interviews?

We have the solution you are looking for!

Getting your dream job starts with a lot of personal branding and our CV writing experts will help your CV gain clarity and turn your career journey into a professional story by using words – ATS keys specific to your sector that will communicate your skills and experience. And the ability to employers in a unique and professional way, which earns you more job interviews.

Most of our clients testified of getting up to 3 interviews in a week after renewing our professional resume and using our creative cover letter and LinkedIn profile improvement services.

We offer:
* Creative and Professional CV Services
* Creative services and cover letter
* Professional profile improvement services on LinkedIn.

You can purchase any of these services by clicking on the link below

Send us a mail at [email protected]
or a message via chat
Let’s help you win more opportunities today, at iCreative Writers Hub, we are more than the hype💯.


MUST READ: How to Write Your Own Professional CV (Curriculum Vitae)



  1. Scholarship In America

  2. Scholarship in UK

  3. Scholarship in Europe

  4. Scholarship in Australia

  5. Fully Funded scholarships and Grants


A cover letter is a document that is attached to an application and aims to introduce the candidate more personally. It should supplement information from a CV or curriculum vitae, address skills and achievements, and highlight a selection of the most relevant accomplishments.

Do you see? This isn’t rocket science. It’s just a message supporting your application.



As digital transformation changes traditional roles in the workplace and creates new jobs, there is an urgent need for employees to develop and deepen their technical skills to improve the quality of work, foster creativity and remain employable.

See also  Vacancy for Sales Territory Executive (STE) at C & I leasing Plc

If you have a growth mindset, you can close the skills gap and create more exciting job opportunities for yourself. CLICK HERE FOR BEST CAREER ADVICE/GUIDE 


Important Notes

  • The above statements are intended to describe the general nature and level of work to be performed by those assigned to this function.
  • It should not be construed as an exhaustive list of all responsibilities, tasks and skills required of persons so classified.
  • All employees may be required to undertake other responsibilities in addition to those specified from time to time, as required.
  • We do not charge any application, processing, training, interview, testing or any other fees in connection with the application or recruitment process. If you receive a fee request, please ignore it.
  • Also, please note that logos, slogans, names and titles are easily copied and reproduced. Therefore, particular care should be taken when submitting personal information on the web.
  • We are an equal opportunity employer that values ​​inclusiveness and diversity. We do not discriminate on the basis of color, race, nationality, religion, age, ethnic origin, disability, gender, marital status or orientation gender in our employment practices
  • Our employees are all equally talented in unique ways: we come from diverse traditions, personal experiences and perspectives. And we want to include your ideas, are you ready to inspire us with your ideas?
  • We encourage all applicants to apply and do not discriminate in any recruitment process.
  • Applications submitted after the deadline will not be considered.
  • Due to the necessity of the position, we are entitled to appoint a candidate who matches the required profile before the above deadline
  • Only qualified candidates will be invited for an interview

Publisher’s Note: is a blog about jobs, vacancies, and job opportunities. We share daily updates of available jobs, vacancies, local and international scholarships, loans and grants from government/international organisations. is not an agent of this organization, and we cannot assist any candidate in obtaining a job, loan, grant or scholarship. We only share information for those interested in applying.

Dearoundtable admins will never contact any candidate requesting payment like me or requesting an OTP token.

Our services are completely free.
Beware of scammers

Recent Job Openings at Teleperformance
Scroll to top
Contact Us