Recent Recruitment Opportunities for Call Center Agents at Interra Networks Limited

Interra Networks Limited is an Information & Communications Technology (ICT) company headquartered in Atlanta, GA. USA with offices in Abuja, Lagos and Enugu, Nigeria. We operate a BPO (Business Process Outsourcing) facility and provide technology-enabled services to the public and private sector. Our services provide our customers with world-class, convenient, reliable and cost-effective business solutions.

We are recruiting to fill the position below:

 

Job Title: Call Center Agent

Location: Abuja

Job Description

  • We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers.
  • The successful candidate will be able to accept ownership for effectively solving customer issues, providing accurate information, and keeping customer satisfaction at the core of every decision and behaviour.

Responsibilities

  • Manage large amounts of outbound calls in a timely manner
  • Follow communication “scripts” when handling different topics
  • Build sustainable relationships and engage customers by taking the extra mile
  • Meet personal/team qualitative and quantitative targets
  • Identify customers’ needs, clarify information and provide appropriate solution to complaints
  • Research every issue and provide accurate information

Requirements and Skills

  • High School Degree
  • Previous experience in a customer support role
  • Track record of over-achieving quota
  • Strong verbal communication skills along with active listening
  • Familiarity with CRM systems and practices
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • Should be able to work Mondays to Sundays as need arises.
  • Stress tolerance.
  • Proficient in usage of Microsoft packages.
  • Good data entry and typing skills.
  • Must have good understanding of English and any of the major local Nigerian languages (Yoruba).
  • Knowledge of customer service telephony and technology.
  • Problem-solving skills.

 

How to Apply
Interested and qualified candidates should:
Click here to apply

Application Deadline  31st August, 2022.

 

 

 

 

 

 

Job Title: Call Center Agent

Location: Enugu

Job Description

  • We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers.
  • The successful candidate will be able to accept ownership for effectively solving customer issues, providing accurate information, and keeping customer satisfaction at the core of every decision and behavior.

Responsibilities

  • Manage large amounts of outbound calls in a timely manner
  • Follow communication “scripts” when handling different topics
  • Build sustainable relationships and engage customers by taking the extra mile
  • Meet personal/team qualitative and quantitative targets
  • Identify customers’ needs, clarify information and provide appropriate solution to complaints
  • Research every issue and provide accurate information

Requirements and Skills

  • High School Degree
  • Previous experience in a customer support role
  • Track record of over-achieving quota
  • Strong verbal communication skills along with active listening
  • Familiarity with CRM systems and practices
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • Should be able to work Mondays to Sundays as need arises.
  • Stress tolerance.
  • Proficient in usage of Microsoft packages.
  • Good data entry and typing skills.
  • Must have good understanding of English and any of the major local Nigerian languages (Igbo).
  • Knowledge of customer service telephony and technology.
  • Problem solving skills.
See also  Ongoing Employment Opportunity for Area Sales Manager at PZ Cussons Nigeria Plc

 

How to Apply
Interested and qualified candidates should:
Click here to apply

Application Deadline  31st August, 2022.

 

 

 

 

 

 

Job Title: Call Center Agent

Location: Gombe

Job Description

  • We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers.
  • The successful candidate will be able to accept ownership for effectively solving customer issues, providing accurate information, and keeping customer satisfaction at the core of every decision and behavior.

Responsibilities

  • Manage large amounts of outbound calls in a timely manner
  • Research every issue and provide accurate information
  • Build sustainable relationships and engage customers by taking the extra mile
  • Meet personal/team qualitative and quantitative targets.
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information and provide appropriate solution to complaints

Requirements and Skills

  • High School Diploma
  • Previous experience in a customer support role
  • Track record of over-achieving quota
  • Strong verbal communication skills along with active listening
  • Familiarity with CRM systems and practices
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • Should be able to work Mondays to Sundays as need arises.
  • Stress tolerance.
  • Proficient in usage of Microsoft packages.
  • Good data entry and typing skills.
  • Must have good understanding of English and any of the major local Nigerian languages (Hausa).
  • Knowledge of customer service telephony and technology.
  • Problem solving skills.

 

How to Apply
Interested and qualified candidates should:
Click here to apply

Application Deadline  31st August, 2022.

 

 

 

 

 

 

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Important Notes

  • The above statements are intended to describe the general nature and level of work to be performed by people assigned to this job.
  • They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
  • All personnel may be required to perform other responsibilities in addition to those specified from time to time, as needed.
  • We do not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.
  • Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.
  • We are an equal opportunity employer and value diversity inclusion. We do not discriminate on grounds of colour, race, nationality, religion, age, ethnic origin, disability, gender, marital status, or sexual orientation in our employment practices
  • Our people are all equally gifted in unique ways: we come from diverse traditions, personal experiences and points of view. And we want to include yours, Are you ready to inspire us with your ideas?
  • We encourage all applicants to apply and does not practice any discrimination in any recruitment process.
  • Applications submitted after the deadline will not be considered.
  • Due to the urgency of the position, we have the right to recruit a candidate who matches the required profile before the above deadline
  • Only qualified candidates will be invited for interview
See also  Job Opportunities at Lateejay Nigeria Limited

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What is a cover letter?

A cover letter is a one-page document that you submit with your resume to express your interest in a job opening. The purpose of a cover letter is to introduce yourself to an employer and provide a brief overview of your work history, professional skills, and an explanation why you’re the best fit for that job.

While your resume focuses on your qualifications and achievements, your cover letter expands on those achievements, showcases your personality, and explains why you’d be a good fit for the company.

How to write a cover letter that gets you the job

Here’s how to make a great cover letter for a job application:

Underneath your name in your cover letter header, list the following contact details:

  • First and last name
  • Email address (something professional, usually including your name)
  • Phone number
  • Mailing address (optional)
  • Linkedin profile link (optional)
  • Portfolio or website (optional)

After your header, include the date and following company contact information:

  • First and last name of the person you’re writing to, or the relevant department
  • Company address
  • Company phone number
  • Hiring manager’s email address

 

2. Address the hiring manager (ideally by their name)

Next, address your cover letter to the hiring manager by name if possible. A standard cover letter salutation includes the hiring manager’s first and last name, and begins with a “Mr.”, “Ms.”, or another relevant professional title.

3. Write an attention-getting opening paragraph

Start your cover letter with an informative, direct introduction by including the following details in the first one or two sentences:

  1. Job position: The title of the advertised position
  2. Company name: The name of the company you’re applying to
  3. How you discovered the opening: Whether you saw the job on LinkedIn, a job board, or were recommended to apply by a friend
  4. Intention to apply: An enthusiastic announcement that you’re applying for the open role and why you’re interested in or qualified for it
  5. Notable accomplishments: If you have relevant work experience, highlight one or two of your most notable achievements in your introduction to immediately grab the employer’s attention

 

 

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