Recruitment at Barclays for Fresh Graduates, Postgraduates Jobs

Recruitment at Barclays for Fresh Graduates, Postgraduates Jobs
Recruitment at Barclays for Fresh Graduates, Postgraduates Jobs

Recruitment at Barclays for Fresh Graduates, Postgraduates Jobs Barclays is hiring Fresh Graduates, Postgraduates at their United Kingdom, United States, Isle of Man, France, China, Canada, Germany, Ireland, Monaco, Italy, Luxembourg and Noida locations. You will ensure that all activities and duties are carried out in full compliance with regulatory requirements, the Enterprise Wide Risk Management Framework and Barclays internal policies and policy standards.

The full details of this job are as follows:

What are you going to do:
Handle customer inquiries and ensure the right solution is offered to manage customer experience and NPS (Net Promoter Score)

Handle customer queries with the support of well-defined scenarios and processes. Adhere to client/process defined Service Level Agreements and ensure adherence to timelines

May have the authority to release and verify funds in various systems used by the department. Manage customers and may be required to identify, record and escalate complaints and resolve queries by following up internally and escalating if necessary

Responsible for managing the day-to-day workload to ensure that telephone enquiries/requests are dealt with in an efficient and up-to-date manner to meet the requirements of the business properties and ensure all outstanding cases/requests are allocated to their respective areas

Responsible for identifying potential loss situations that are quickly escalated to the appropriate areas to minimize risk to the business and the customer

Comply with the organization’s information security policies and procedures. Assist the Team Manager / Process Expert in managing the module, including organizing workflow, managing queues and resolving queries

Adhere to quality control discipline, procedures and controls at all times

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Day-to-day resolution of queries with escalation of more complex queries to management team

Report problems and concerns as soon as possible to superiors/team leaders/managers etc. timely and fully informed, where efforts are made to prevent or limit potential harm/fraud.

Responsible for managing own performance management, writing related documentation, preparing and organizing own performance appraisal

Thoroughly resolve queries and identify process improvements

Maintain effective performance by being adaptive and positive in approaching dynamic business situations, challenge processes and proactively seek solutions

Knowledge of risk awareness, audit disciplines and controls

Differentiate genuine customers from fraud using verbal and physical cues on the account

Handling clients in vulnerable situations

Dealing with and processing customer complaints

Provide supportive care to customers who have been victims of fraud

Qualifications for this job:

Undergraduate/Graduate/Post Graduate in any discipline (However, Fresher is preferably applied to Graduate Fresher). Years of relevant experience will be preferred.

Experience working in a customer service environment

Effective communication skills

Good writing skills (25-30 words per minute)

To achieve high standards and deliver results with precision and attention to detail

Flexibility in working hours and ability to work variable shifts

To apply for this job visit the official website

Disclaimer: The above employment information is for informational purposes only. The above recruitment information is from the official website of the organization. We do not provide any guarantee of employment. Recruitment must be done in accordance with the official recruitment process of the company or organization seconded to the vacancy. We do not charge a fee for providing this job information. Neither the author nor Studycafe and its affiliated companies accept any liability for loss or damage of any kind arising from any information in this article or for actions taken based on it.

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Barclays Official Website Link

Recruitment at Barclays for Fresh Graduates, Postgraduates Jobs
Recruitment at Barclays for Fresh Graduates, Postgraduates Jobs
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