Recruitment at Barclays for Fresh Graduates, Postgraduates Jobs Barclays is hiring Fresh Graduates, Postgraduates at their United Kingdom, United States, Isle of Man, France, China, Canada, Germany, Ireland, Monaco, Italy, Luxembourg and Noida locations. You will ensure that all activities and duties are carried out in full compliance with regulatory requirements, the Enterprise Wide Risk Management Framework and Barclays internal policies and policy standards.
The full details of this job are as follows:
What are you going to do:
Handle customer inquiries and ensure the right solution is offered to manage customer experience and NPS (Net Promoter Score)
Handle customer queries with the support of well-defined scenarios and processes. Adhere to client/process defined Service Level Agreements and ensure adherence to timelines
May have the authority to release and verify funds in various systems used by the department. Manage customers and may be required to identify, record and escalate complaints and resolve queries by following up internally and escalating if necessary
Responsible for managing the day-to-day workload to ensure that telephone enquiries/requests are dealt with in an efficient and up-to-date manner to meet the requirements of the business properties and ensure all outstanding cases/requests are allocated to their respective areas
Responsible for identifying potential loss situations that are quickly escalated to the appropriate areas to minimize risk to the business and the customer
Comply with the organization’s information security policies and procedures. Assist the Team Manager / Process Expert in managing the module, including organizing workflow, managing queues and resolving queries
Adhere to quality control discipline, procedures and controls at all times
Day-to-day resolution of queries with escalation of more complex queries to management team
Report problems and concerns as soon as possible to superiors/team leaders/managers etc. timely and fully informed, where efforts are made to prevent or limit potential harm/fraud.
Responsible for managing own performance management, writing related documentation, preparing and organizing own performance appraisal
Thoroughly resolve queries and identify process improvements
Maintain effective performance by being adaptive and positive in approaching dynamic business situations, challenge processes and proactively seek solutions
Knowledge of risk awareness, audit disciplines and controls
Differentiate genuine customers from fraud using verbal and physical cues on the account
Handling clients in vulnerable situations
Dealing with and processing customer complaints
Provide supportive care to customers who have been victims of fraud
Qualifications for this job:
Undergraduate/Graduate/Post Graduate in any discipline (However, Fresher is preferably applied to Graduate Fresher). Years of relevant experience will be preferred.
Experience working in a customer service environment
Effective communication skills
Good writing skills (25-30 words per minute)
To achieve high standards and deliver results with precision and attention to detail
Flexibility in working hours and ability to work variable shifts
To apply for this job visit the official website
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