Unilever Nigeria Plc – Welcome to Unilever, a global multinational and fast-moving consumer goods (FMCG) company with products sold in over 190 countries and more than 2 billion consumers across the world who use our amazing products everyday!
We are recruiting to fill the position below:
Job Title: Customer Service Specialist (East & North)
Job Requisition ID: R-68143
Location: Nigeria
Key Accountabilities
- Centralize the relationship with customers in Nigeria for the Order to Cash process (orders, deliveries, returns, escalated claims, and escalated overdues) and solve any issues to achieve the objectives fixed in terms of service and receivables
- Alongside CD, serving as a single point of contact for the company
- Manage the proactive customer care processes
- Manage proactive communications (e.g., stock issues, OOS, logistics, etc.)
- Review and provide information about the situation of their orders, delivery, and invoice data
- Coordinate master data requests (like new customer account creation, change of address, etc.) from customer and CD
- Liaise with the logistics team or 3rd Party Logistics Provider for urgent delivery issues
- Inform Customer about product/code changes
- Agree with Customer on short shelf-life deliveries
- Act if needed in case of price discrepancies (get in contact with CD, Customer, Marketing)
- Represent Customer Service and the Customer at CD meetings
- Monitor Customer ordering habit and suggest necessary modifications
Key Interfaces
- Customer
- CD team
- Logistics team
- Credit control
- Order management team
- Finance (CD/SC/Marketing)
- Marketing team
Requirements
- University Degree
- Proven working experience as a logistics coordinator
- Record of successful logistics management
- Demonstrable ability to lead and manage staff
- Minimum experience of 2 years
- Proficient in standard logistics software
- Excellent analytical, problem solving and organizational skills
- Ability to work independently and handle multiple projects
Key Skills:
- Customer service experience is preferable, however not essential if a candidate can exhibit strong competencies
- Strong IT skills are essential and ability to learn new systems quickly
- Intermediate ability in Excel i.e., be able to perform and utilise Excel to its maximum to process and order large amounts of data efficiently and with integrity
- Strong communication skills in both verbal and written.
- Team player with good stakeholder management skills
- Good analytical skills to be able to interpret complex information and come to rational findings.
- Experience of SAP accounting package an advantage but not essential
General Skills:
- Business Strategy and Formulation
- Business Planning and Implementation
- Project Management
- Change Management
- Business Process Design and Management
- Information Management
- Application and Exploitation of Information Technology
- Negotiation
Application Closing Date
Not Specified.
Method of Application
Interested and qualified candidates should:
Click here to apply online
Job Title: Security Supervisor
Job Requisition ID: R-68074
Location: Nigeria
Business Context and Main Purpose of the Job
- Co-ordination, management and supervision of site security operation and give appropriate advice .
- Ensure that threats to personnel, assets, and business operations/activities within the site are properly identified, evaluated and mitigated in a timely and cost-effective manner.
- Secure Unilever Nigeria personnel, properties and assets from internal and external security breaches as well as co-ordinate the activities of 3rd Party Security Contractors and Supervisors.
- Ensure a hands-on ownership of security solutions within Agbara Nigeria.
- Support the Site Security Officer and the Regional Security Manager to drive Security Initiatives.
Main Accountabilities
- Advise Security manager on any specific threats to company personnel + family, assets & information, and business operations/activities as they become known.
- Ensuring implementation of security policy, review all procedures, update registers and revising them where necessary.
- In conjunction with the 3P security contractors, mitigate all identified security threats across site.
- Devising and coordinating appropriate security training for security personnel & other nominated personnel
- Managing effective investigations on detected and reported breaches of security and security incidents.
- Maintain investigation register and file for audit purpose.
- Ensure office and other door keys accountability and availability during emergency.
- Initiate and co-ordinate an immediate response to security incidents where there is a threat to Company employees and assets to ensure minimized loss or injury. If necessary, to respond personally to these threats.
- Ensure safety and security of employees whilst on Company premises and in transit. Report all incidents to respective stakeholders.
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- Liaise with and develop relationships with various Law Enforcement & Emergency Services in the event of a security incident/emergency (i.e. fire, medical, mechanical breakdown) and to ensure timely reaction to incidents
- Attend PCRC monthly meetings and share meeting update.
- Ensure availability of highly trained security personnel through pre-deployment interview to ensure only competent personnel to implement contingency plans effectively are deployed to Unilever Agbara by 3P vendor.
- Ensuring security reports are submitted on time and in full.
- Ensure proper daily handing and taking over between colleagues for effective site supervision.
- Manage and transact on all mandatory reporting systems.
- Participate in monthly fire drill and send notification/report accordingly.
- Manage constant synergy between business controls and security controls so that internal loss threats, are effectively mitigated.
- Effectively audit daily all gate passes and relevant security documents and share reports accordingly.
- Ensure Weekly and Monthly reports are forwarded Weekly Ops Report on Fridays at 09h00. Monthly Ops Report on 31st of each month.
Application Closing Date
Not Specified.Method of Application
Interested and qualified candidates should:
Click here to apply online
