Norak Technologies Limited – We are a digital transformation consultancy and software development company that combines the power of technology and training to empower and reposition organizations to run seamlessly and profitably. Norak has been designing, developing and deploying innovative solutions to organizations at all levels; which today has made us emerge as a reliable partner for world-class brands.
We are recruiting to fill the position below:
Job Title: Customer Care Representative
Employment Type: Full-time
- We are looking for a customer-oriented service representative. The Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
- The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you.
- The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
- Handle customer enquiries, answering any questions and queries in person, over the phone, or online.
- Manage large amounts of incoming phone calls.
- Generate sales leads.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Meet personal/customer service team sales targets and call handling quotas.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Provide support and comprehensive product/service information to customers.
- Assist customers in making purchasing decisions.
- Look for cross-selling opportunities to increase individual purchase value and overall sales.
- Identify opportunities to enhance customer experience and turn dissatisfied customers into happy customers.
- Set up meetings with potential clients and listen to their wishes and concerns.
- Create frequent reviews and reports with sales and financial data.
- Gather feedback from customers or prospects and share it with internal teams.
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
- Take the extra mile to engage customers.
- Accurately listen to, record and respond to customer communications.
- Communicate in a friendly and professional manner with customers and internal departments.
- Upsell products or services as appropriate.
- HND / Bachelor’s Degree.
- Proficiency in English.
- 1/2 years of proven customer support experience or experience as a Client Service Representative.
- Excellent knowledge of MS Office.
- Track record of over-achieving quota.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices.
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
- Thorough understanding of marketing and negotiating techniques.
- Fast learner and passion for sales.
- Self-motivated with a results-driven approach.
- Aptitude in delivering attractive presentations.
How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email
Application Deadline 10th November, 2021
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The above statements are intended to describe the general nature and level of work to be performed by people assigned to this job.
They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
All personnel may be required to perform other responsibilities in addition to those specified from time to time, as needed.
We do not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.
Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.
We are an equal opportunity employer and value diversity inclusion. We do not discriminate on grounds of colour, race, nationality, religion, age, ethnic origin, disability, gender, marital status, or sexual orientation in our employment practices
Our people are all equally gifted in unique ways: we come from diverse traditions, personal experiences and points of view. And we want to include yours, Are you ready to inspire us with your ideas?
We encourage all applicants to apply and does not practice any discrimination in any recruitment process.
Applications submitted after the deadline will not be considered.
Due to the urgency of the position, we have the right to recruit a candidate who matches the required profile before the above deadline
Only qualified candidates will be invited for interview
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